This document provides a summary and resume for Sunshine Hoffman-Reed. It outlines her skills and experience which include 5 years working in fast-paced environments, clerical skills, Microsoft Office proficiency, and experience with various software programs. Her work history includes positions at Alberto's Pizzeria, H&R Block, ACT Cable, Intrust Bank Arena, RedGuard, Farmers Insurance, and she has published writing.

1. Love-Hoffman1
Sunshine Hoffman-Reed
PO Box 245, Haysville, KS, 67060
Cell Phone: 316-807-5405
S.LoveHoffman@gmail.com
Summary
Very positive, creative person with five years of experience in a fast paced, hectic, changing
work environment.
Skills
Clerical
• Filing systems
• Phone etiquette
• Interpersonal communications.
• Sales Experience (Face to Face and Cold Calling)
• Can take shorthand
• Use of an electronic register
Software
• Microsoft Office Word, Excel and PowerPoint (Via Computer and mobile devices)
• Ability to type 40 WPM; experienced with data entry and 10-key.
• TrakQuip, CRM, Sage 100, Bartender, SIMs, and H&R Block works systems.
• Cox Cable basic systems (TV and Internet namely ETA Direct)
Author
• Published Author – Aurora 2015
• Writing, Editing, Publishing, Marketing, and Advertising (Facebook page, YouTube channel,
and Amazon.com)
Other
• Crowd Control Certified through SMG
• Trained GAD Tech
• Food Handler Certified through the State of Kansas
Experience
Alberto’s Pizzeria Buffet 4/2015-
Present
Manager
• Food Handler Certified
• Make schedules
• Interview and hire new employees.
• Make shopping lists
• Train new employees
• Cook pizzas, including all preparation from making dough to cutting
• Keep the restaurant clean
• Wash dishes
• Run register
• Teach owner how to use computer

2. Love-Hoffman2
H & R Block 12/2015-4/2015
Customer Service Professional (Receptionist )
• Greet clients as they enter
• Schedule appointments, Check clients in, And arrange call backs using Appointment
Manager
• Process payments
• Assist with keeping the office looking professional
ACT American Cable and Telephone 08/2015-11/2015
GAD Technician
 Able to make a Cable wire end in under 2 minutes.
 Can diagnose minor connection problems and correct them
 Leave the job looking neat and tidy
 Make most connections without having to disrupt the customers possessions or everyday life
Intrust Bank Arena (SMG) 01/2014-09/2015
Parking Lot Attendant
• Preferred guest conflict resolution specialist
• Designated Trainer
• Crowd Control Certified
• Direct people where they can park; selling parking permits and minor crowd control
• Certified to run all of IBA’s parking areas, have worked every lot during one event
RedGuard (through Express Employment Professionals) 07/2014-08/2015
Asset Management Support/Janitorial Services
 Created process manual for all jobs completed for the Asset Management role
 Created and managed several spreadsheets to track utilization and asset management metrics
 Receive/process purchase orders
 Setup new customers
 Update modifications completed on buildings
 Adjust buildings by transfer tickets
 Update daily pickup/delivery statuses in TrakQuip
 Weekly Work In Progress updates
 Monitor service request sheets
 Communicate with departments and Customer to ensure satisfactory delivery
 Assist in accounting/Operations departments as needed
 Able to use the operating system TrakQuip, CRM, Sage 100, and Bartender
 Access to company credit and cell phone
 Ability to clean offices and restrooms
 Knowledge of cleaning supplies and how to use a backpack vacuum
Farmers Insurance 08/2013-11/2013
Telemarketer/ Receptionist
• Designated Trainer
• Would make between 90 and 300 calls in a four hour time frame
• Conducted cold calls and added the calls into SIMs (the Operating System for Farmers)
• Add prospects into SIMs

3. Love-Hoffman3
• Scheduled appointments for agents
• File consumer reports and resumes
• Direct marketing
Stalnaker Hall (Drake University) 02/2013-05/2013
Front Desk Receptionist
• Take care of student’s needs
• Worked the night shift, often in charge of dorm security and enforcing rules
• Sort, alphabetize and send out mail/packages
• Clean desk space and monitor keys, tools, and student areas in the dorm
• Assist with other clerical duties as needed
Johnston Law Office 07/2012-08/2012
Administrative Assistant
• Created the spreadsheet used for organizing client information
• Confidential data entry of client information
• Sort, alphabetize, and pack files
• Answering of phones and other clerical duties as needed
Vector Marketing 07/2012
Sales Associate
• Performed face-to-face sales with consumers interested in purchasing Cutco Products
• Took all required classes and was awarded an Ice cream scoop for sales
New Medical Health Care 01/2012-5/2012
Job Shadowing
• Listening and watching doctors in action
• Learned some medical terminology
• Was shown how to handle confidential information
• Attended several meetings with doctor about different medications
Education
Drake University 08/2012-05/2013
Writing/Pre-medical
Campus High School 08/2008-05/2012
High School Diploma
Achieved - Kansas Honor Scholar