Michelle Badenhorst has over 10 years of experience in the tourism industry. She has held positions such as Branch Manager and Business Development Manager. She is seeking a new challenging position where she can utilize her hands-on experience in tourism, events, and conferencing to add value to an organization. She has strong leadership, relationship management, and business development skills.

1. CURRICULUM VITAE
MICHELLE BADENHORST

2. I am a highly competent candidate with over 10 years experience within the Tourism
industry. I was employed at American Express Ariva Travel for a decade having
worked my way up from Accountant to Branch Manager. Regretfully, the owners
decided to close the business in 2009 and I was retrenched.
I subsequently took a position at Flight Centre Corporate as Business Development
Manager and was responsible for new business sales. I relocated to Magaliesburg in
December 2009 and pursued interests outside travel. I am seeking a challenging
position within a reputable environment where I can add value and increase
business growth.
I am best described as hands-on, professional and organised and my strengths lie in
Arranging and managing events and functions (Key Accounts), implementing
processes and obtaining positive results. I have a strong proven track record of
success and exceptional leadership skills. While at Ariva Travel, she was
instrumental in the successful tendering and managing of the UNISA and Alexander
Forbes In-houses and focusing on superior customer service, reducing costs,
managing the staff element and increasing revenue.
I have a firm but fair management style and can handle staff from all cultures to
achieve maximum outputs and productivity. I enjoy mentoring and developing staff
to equip them with the knowledge required to do a great job. I handle conflict well
and address any issues in an objective manner. My relationship management is
exceptional and I am passionate regarding high levels of service to customers.
I have handled finance, operations, reporting and sales, I have an overview of all the
sectors that come together to ensure efficiency and profitability for an organisation.
My hands-on Toursim, events and conferencing experience and knowledge would be
invaluable to any organisation that I join.
PERSONAL DETAILS

3. NAME Michelle Badenhorst
LANGUAGES - Home English
- Other Afrikaans
NATIONALITY South African
EDUCATION - School Florida High School
- Year Left Matriculation - 1995
HIGHER EDUCATION Varsity College - 1999
Bookkeeping Diploma
VOCATIONAL TRAINING Fares & Ticketing Courses
IATA BSP Course
Automated Refunds
Front desk vouchers
Fare Finder
Negotiation Skills
Customer Service Course
Presentation Skills
Flight Centre Sales Training
COMPUTER SKILLS Microsoft Word, Excel & Power
Point, Outlook, Internet, Web
Administration, Quicktrav,
Quickbooks, Pastel Payroll,
Windows, GTN, Intranet and BSP
Link. IQ, Pastel Express. Apex
Hospitality reservation system
PERSONAL DETAILS

4. EMPLOYMENT DETAILS
NAME OF EMPLOYER: Riverstone Lodge/ Massinga
Beach and Castelo Do Mar
DATE OF EMPLOYMENT: 01 January 2014 – Current
POSITION HELD: Group Sales Manager
Host and Events ,Weddings and
Conferences.
Job Description
Sales Representation to the travel industry, incorporating Travel Agencies,
Tour Operators and Conference Organizers in Gauteng as well as workshops
in Cpt and Dbn and site inspections in Mozambique. Cold Calling, New
business and relationship building.
Arranging conferences, teambuilding ,transfers ,décor ect.
NAME OF EMPLOYER: Loumique Projects
DATE OF EMPLOYMENT: 01 October 2011 – Current
POSITION HELD: Host and Events Co-coordinator,
Sales Free Lancing
Job Description:
Organizing Events, Functions and Teambuilding. New Business, relationship
building with current and exsisting clients and suppliers.
Running birthday parties at a lodge in Golden Valley Magaliesburg.
References can be provided.
January to July 2010– I relocated to Magaliesburg due to my
Husbands work requirements. During this period, I pursued work interests
outside of the travel industry which included beauty therapy and bookkeeping.

5. EMPLOYMENT DETAILS
NAME OF EMPLOYER: Xl Oceanair Travel
DATE OF EMPLOYMENT: 01 August 2010 – 01 July 2011
POSITION HELD: Commercial Manager
REASON FOR LEAVING: Travelled to Parktown
Job Description – Commercial Manager
Job Purpose
This is a senior management position with the purpose of the ownership,
responsibility and accountability for driving branch revenue and growth
through effective staff and financial management, customer retention and the
development of sales strategies.
The position exists, to manage the ability of the business to effectively service
the travel, events, conferencing requirements of corporate clients. My
function also to control and supervise corporate branch activities and lead
and guide staff.
You are expected to support the preferred suppliers of XL Oceanair Travel
and to promote products and services which improve revenue ratio and
contribute to increased turnover and profitability. In addition to this, i had to
observe business methodology, which reduces risk, expenses and protects
the bottom line.
Direct Reports
Finance / Accounts Department
Johannesburg - Corporate Travel Consultants
Durban Branch
Cape Town Branch
Key Outputs / Deliverables
Operational Management

6. EMPLOYMENT DETAILS
• Oversee and manage daily operations for corporate and finance staff
• Achieve monthly sales and profit targets and ensure increased market
share
• Ensure that corporate consultants maximise their support of preferred
partners in order to contribute to override achievement
• Lead, coach, motivate and guide staff to ensure optimum performance and
world-class service at all times
• Successfully manage staff thereby ensuring they understand and adhere
to the office requirements and procedures
• Enforce maximum usage of galileo segments
• Ensure consultants offer additional products to improve turnover / revenue
ratios, such as insurance, foreign exchange, transfers etc
• Ensure that all staff are willing and able to achieve targets since
productivity is a major indicator of performance
• All staff reporting to you must have a copy of their performance
management document and understand the requirements of their position
• Ensure that all staff are proficient in their duties and that their individual
performance is managed effectively
• Ensure that performance appraisals based on performance agreements
take place at least annually and ad-hoc performance review discussions
occur
• Manage staff discipline in line with company policy and procedures
• Address conflict immediately in order to reduce disintegration of
relationships and the possibility of grievances
• Ensure effective communication, which ensures respect, support and
understanding is always in place
• Ensure working environment, management style and culture is conducive
to values and ethics of XL Oceanair
• Monitor and control staff turnover and continually ensure staff motivation
and encouragement
Business Development
• Assist the sales consultant with increasing sales opportunities for XL
Oceanair
• Monitor and manage existing client base for growth and pass on new
business leads to sales for follow up
• Provide input for tenders and sales proposals
• Calculation of profitable client transaction / service fees
• Ensure retention and extension of business
• Focus on maximizing preferred suppliers
• Participate in key meetings
• Liaise with internal and external customers
• Lead and / or participate in any project work as assigned from time to time

7. EMPLOYMENT DETAILS
Key Account Management
• Managing all aspects of client relationships
• Build multi-level relationships with customers to pro-actively manage
service levels and costs, travel policy and service level agreements
• Responsible for provision of MIS reports to corporate clients
• Conduct regular business review meetings with key clients
• Manage Service Level Agreements
• Enforce client travel policies and ensure successful compliance by
consultants
• Implement new corporate client accounts
• Act on outcomes of client meetings –give consultants feedback in a
positive manner to ensure corrective action takes place
• Highlight benefits and services of XL Oceanair to ensure revenue growth
• Educate clients continually – workshops, educationals, services, suppliers,
focus groups. Introduce consultants and ensure strong relationships.
• Ensure maximum output and added value on accounts, service all
accounts subject to size / strategic importance
• Accept ownership of problems and escalate any necessary problems
timeously
• Ensure all travel documentation and correspondence is of high standard
and adheres to XL Oceanair branding and quality standards
• Ascertain service levels and establish if all travel requirements are being
met
• Know the Clients industry, market & culture. Keep close to Clients
strategy & structure
Financial / Administrative
• Develop the annual budgets and forecasts in conjunction with the
Managing Director
• Review monthly P & L
• Ensure that all regulations and administrative policies, procedures and
processing conditions (i.e. cash sales, debtors etc) are adhered to
• Responsible for effective and correct use of all back office procedures on
Quicktrav
• Ensure that all risk procedures are adhered to and that branches are
managed in a manner which reduces the possibility of loss due to risk
• Submit comprehensive data / reports to designated superiors within the
stipulated deadlines
• Manage the operational budgets
• Control expenses by prudent use of resources
• Ensure service fees are charged and invoiced correctly
• Focus on profit growth through increased turnover and revenue generation

8. EMPLOYMENT DETAILS
channels
• Avoid write off’s, ADM’s or loss of business
• Monitor and manage any debtors and cash sale accounts
• Ensure that BSP is managed within the guidelines and that the submittal is
regular and accurate
• Maintain, update and administer the Company website on a regular basis
Professional Conduct
• Maintain a positive and professional image when representing XL
Oceanair Travel to clients, staff and the general public, both at work and
socially
• Ensure that your dealings reflect honesty and integrity at all times.
• Do not tolerate dishonesty or lack of integrity in our business. Ensure that
you report any irregularities you may observe
• Build, monitor and maintain sound relationships with key clients and
preferred partners
• Build and maintain professional relationships with colleagues and staff
• Respect deadlines given
Shared Responsibilities
• Ensure that recruitment and selection of staff is conducted in accordance
with the company policy
• Company HR policies and procedures to be adhered to at all times
• Conduct regular staff meetings, team updates and encourage open
communication channels
• Arrange product and preferred supplier training
• Implement procedures and processes
• Identify training needs and address either internally or externally
• Staff recognition and team building
• Ensure that subordinates comply with company policy and internal control
measures
• Communicate results achieved in key areas in a predetermined format and
on a defined basis
NAME OF EMPLOYER FCM Travel Solutions - Flight
Centre Corporate
DATE OF EMPLOYMENT 06/09 to 12/09
POSITION Business Development Manager

9. EMPLOYMENT DETAILS
KEY PERFORMANCE AREAS • Identifying potential client
accounts and opportunities
• Generating leads
• Making client calls and
developing effective sales
approaches
• Acquisition of new business
and ensuring increased sales
• Implement sales processes
and strategies
• Developing relationships with
key decision makers in major
organizations to improve
opportunities for new sales and
account development
• Monitor the financial
performance of all accounts
• Effective usage of CRM
package.
• Ensure maximum 'win rate' in
sales bids.
• Handing over accounts and
thoroughly brief Team Leaders
and Travel Managers on client
requirements and in the
behaviours, skills and
knowledge required to meet
the client’s needs
• To jointly implement account
management strategies which
drive client satisfaction,
revenue growth and client
retention.
• Completion of tenders
• Completion of sales proposals
• Power Point presentations to
key decision makers
• Negotiation of management,
transactions or service fees
• Negotiation of client contracts
with suppliers
• Obtain market intelligence and
competitor info
• Attending sales and team
meetings

10. EMPLOYMENT DETAILS
• Provision of month end sales
reports
• Attending sales and team
meetings
NAME OF EMPLOYER American Express Ariva Travel
DATE OF EMPLOYMENT 03/1999 to 02/2009
POSITIONS Branch Manager 2006 – 2009
Accountant 1999 - 2006
KEY PERFORMANCE AREAS Branch Manager:
• Manage, lead and guide travel
consultants
• Responsible for all day-to-day
issues
• Implement clear work plans,
processes, systems, quality
control and delivery standards
• Coach and develop staff
• Encourage promotion of preferred
suppliers and corporate
agreements
• Ensure service excellence
• Attend to all queries, complaints
and compliments efficiently
• Keep updated with continuous
changes in the Travel Industry and
communicate to staff
• Increase business growth with
existing and new clients
• Implement processes & strategies
for relationship management
• Improve opportunities for new
sales and account development
• Work closely with sales to
implement new corporate
accounts
• Submission of sales proposals &
tenders

11. EMPLOYMENT DETAILS
• Developing and executing account
management strategies for clients
• Conduct power point
presentations to key decision
makers
• Costing of profitable fee structures
(service fee and management fee)
• Ensure compliance with clients
corporate travel policies and
requirements
• Brief consultants on client
requirements and coach in
behaviours, skill and knowledge to
meet and exceed clients needs
• Negotiating corporate deals with
suppliers for the client (airline,
cars, hotels, conferencing)
• Provide MIS reports to clients
including optional & customised
reports
• Assist clients with technology
solutions
• Responsible for web
administration and updates
• Recruitment and interviews for
travel consultants
• Effective succession planning to
ensure seamless service to clients
at all times
• Introduction of new technology,
processes & procedures to all staff
• Ensuring staff have job
descriptions, KPA’s and training
analysis
• Conduct regular performance
appraisals
• Assess staff productivity analysis
• Ensuring HR forms and checklists
are completed when employing or
terminating staff
• Conduct and minute monthly team
meetings
Accountant:
• Worked on Quicktrav
• Cashbook, bank recons and cash
flow

12. EMPLOYMENT DETAILS
• General Ledger
• Debtors, Creditors including all
recons
• Provision of full Income
statements
• Budgets
• Invoicing
• Journals
• On-Line banking (Payments of
creditors) Standard Bank
• Petty cash
• Cash flow control
• BSP
• Financial proposals for corporate
clients
• Management fee structures
• Supervise finance staff
• Credit card recons for clients
• Monitoring over rides
• Responsible for month ends and
financial year end
• Year end sign off for auditors
REASON FOR LEAVING Company closed
REFERENCE Attached
Previous Employment Details:
Company Position held Period
Health & Racquet Club Accountant
Data Capturer
1996 - 1999