This document contains the resume of Ektashah24@gmail.com. It summarizes her work experience in travel and tourism spanning over 10 years, including senior roles managing inbound operations for clients from Africa and Dubai at Satguru Travels and Tourism and Cox and Kings. It also lists her educational qualifications including a Bachelor's degree in Sociology and IATA certification. The resume demonstrates her strong operations and customer service skills gained through handling flight, hotel and other travel bookings for clients across regions.

1. Email- Ektashah24@gmail.com
Cell- +9715 55672606
Res- +9714 3571134
Al-Karama
Po-Box- 33816, Dubai
Objective:-
My objective is to work with an organization that will enable me to use my strong
organizational and operational skills, Educational and product knowledge with a stable
environment that will lead to a lasting relationship in the field of Travel and Tourism.
I am a candidate with Bachelor of Arts with Majors in Sociology done diploma in travel and
tourism and IATA foundation level one certification with over 6 years of rich experience in
travel industry operations, handling the inbound and outbound customers
Carrier highlights:
Satguru Travels and Tourism LLC ( Dubai , UAE )
June 21st
2016 – Feb 28th
2016
Senior Executive – Inbound Operations (DUBAI, UAE)
My job responsibilities involved of the following-:
 Acting Supervisor having a team of 10 people , 02 in Dubai Office and 08 in India Office
 Delegate day to day activities to the team .
 Reporting directly to Business Development Manager and Regional Manager
 Handling both operations and product for Dubai .
 Handling groups coming to Dubai majorly from Africa and Dubai .
 Attending & Resolving customer Queries and complaints
 Negotiating rates with Hotels and local suppliers
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2. Cox and Kings Ltd
July 2010- May 2014 – India.
May 2014- November 2014- Dubai
Senior Executive – Inbound Operations (DUBAI, UAE)
My job responsibilities involved of the following-:
 Handling all High end clients coming from South America, Australia & UK to Dubai 
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 Also handling end to end India & South American market inbound passengers to
Dubai 
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 Handling both operations and product for Dubai 
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 Negotiating rates with Hotels and local suppliers 
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 Attending & Resolving customer Queries 
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 Maintaining stagnancy of business and maximizing revenue for each booking.
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Designation: Sr. Executive – Outbound Operations (Mumbai, India)
Period July 2010 till April 2014
 Handling FIT (Individual Travel) segment on PAN India Level. 
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 Handling both operations and product for International segment. 
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 Handling Packages & Stand Alone products like flights, Hotels as well as Cruise bookings
for Far East Sector. 
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 Negotiating rates with Hotels and suppliers 
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 Attending & Resolving customer Queries 
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 Making MIS reports for the International Bookings 
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 Maintaining stagnancy of business and maximizing revenue for each file 
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 Training of new staff 
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 Innovation of new process to maximize sale. 
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Achievements: -
 In year 2013 I am been awarded as the best consistent staff of the year in my
current organization.
 Awarded as Best Dancer in Annual Training I year 2013
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3. Yatra.Com
October 2009 – July 2010
Designation: Sr. Executive - Operations
 Handling FIT segment 
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 Handling hard core operations for International segment. 
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 Handling Packages & Stand Alone products like flights, Hotels as well as Cruise
bookings for Far East Sector. 
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 Handling Visa documents 
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 Negotiating rates with Hotels and suppliers 
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 Attending & Resolving customer Queries& escalating it to right channels when
needed 
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 Meet financial non-financial targets, which included quality service and
productivity 
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 Attending in-house training program on various training offered by the
organization.
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SOTC, Mumbai
October 2007 – till July 2008
Designation: Travel Consultant (Front desk)–FIT operations
 Handling end to end product (Speaking with customer to get the sale, till close the
sale) 
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 Handling Packages, Hotel & Flight bookings, Visa documents, Travel Insurance. 
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 Handling customer complaints efficiently and escalated it to right channels when
needed. 
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 Meet financial non-financial targets. 
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 Attended to customer needs through product knowledge, resolving problems and
providing them with personalized services throughout 
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 Made sure that we have satisfied & repeated customers. 

4. Educational Qualification:
Year of Board/ University Course Grade/Class/
passing Percentage
May-2009 Mumbai University B.A. Second class
March-2006 Maharashtra Board HSC (Diploma in Travel & First class
Tourism)
March-2004 Maharashtra Board SSC First class
Professional Courses:
March-2008 Galileo Travel port, Galileo CRS system 70%
Church gate.
(Mumbai)
Sept-2006
Columbu
s Training IATA Foundation Exam A
Centre,(Mumbai) (First Level)
Personal details:
 Date of Birth- 29th
September 1988
 Languages – English, 
Hindi, Guajarati.
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 Visa status- Residence visa 
(Sponsored by husband)
Strengths & Capability:
 Positive Attitude 
 Grasping of new systems & process 
 Team Player 
 Creativity & Innovation 
 Good communication skills 
Computer Literacy:
 Galileo System. 
 MS Office 
Reference can be provided upon request.
Regards,
Ekktah Shah