Abbas Husain Parkar is an experienced travel industry professional seeking a new role. He has over 30 years of experience working for various airlines like Qatar Airways, Lufthansa, and World Span in roles including ticketing officer, sales executive, and training officer. His skills include customer service, sales, marketing, and he has strong knowledge of reservation systems like Galileo and Amadeus.

1. Name Abbas Husain Parkar
Mobile + 965 66918600
Personal Email abbasparkar@hotmail.com
Objectives A focused and result oriented having professional experience with
multiple Airlines and Travels Agents. Seeking a challenging career in an
organization where I can prove my worth in the process develop myself
professionally & achieve personal growth and contribute to achieve
targets for the benefit of any esteemed organization.
Skill Self-motivator, proactive in approach and a team player with positive
attitude, dedication and motivation. Well versed in customer services,
marketing and expertise in verbal & written communication. Good
command in presentation. Excellent analytical & problem solving skills.
Hard working under pressure with full responsibility at any given
assignments. Excellent negotiation skills.
Area of Interest Sales
Personal Data
Nationality Indian
Date of Birth 10th
Nov, 1959
Marital Status Married
Visa Status Article - 18
Driving License Holding Kuwaiti Driving License valid until 23.04.2017.
Qualifications Bachelor of Commerce (B.Com) from Bombay University.
C.R.S. / G.D.S Experience in working for different Central Reservation Systems
& knowledge of Global Distribution System (G.D.S) like Galileo
Amadeus and World Span.

2. Work Experience
01.06.06 – 06.09.15 Qatar Airways Ticketing Officer (Kuwait)
Job Role
 Promoting Counter sales with excellent customer’s services.
 Leading and guiding counter team to promote and increase counter sales.
 Encouraging team work for better performance and achieving sales targets.
 Assisting counter for all types of issues for reservation, ticketing & reissues.
 Monitoring and signing daily counter sales and refunds report.
 Handling groups request and smooth handling at departures and arrivals.
 Monitoring daily eight flights Load for maximum utilization.
 Upgrading of flights as per required demand to uplift maximum passengers.
 Monitoring of un-ticketed PNRs, blocking inventories and misusing of inventories.
 Working closely with marketing and pricing department to maximize the sales.
 Maintaining very good relations with travel agents to divert the business.
 Pre action on schedule changes, misconnections and cancelation of flight
 Assisting airport team to reissue due misconnections and cancelation of flights
 Assisting Sale Teams for all types of issues to assist travel agents.
 Assisting Agents for confirmation, refunds, debit notes and all other issues.
 Assisting 24hours call center team for the gulf region based in Oman, Muscat.
 Handling online bookings thru E-Commerce to increase sales and handle issues.
 Attending all types of customer’s complaints across the counter.
 Handling Platinum, Gold and Silver members for best customer Services.
 Coordinating with head office for all types of issues to resolve smoothly.
 Coordinating with audit department in Mumbai & Doha for all accounting issues.
24.02.02 – 31.05.06 Lufthansa (GSA) Sales Executive (Muscat)
Worked for Lufthansa German airline as Sales Executive. Equally involved in reservation,
ticketing and pricing. Assisting at airport four times a week during flight operation for
smooth passengers handling. Follow up with mishandle baggage with co-operation of
Oman Aviation. Performing mostly all duties related to travel industry to provide best
customer services.
01.04.97 – 28.02.00 World Span Training Officer (Riyadh)
Performed duties of training officer by participating in travel Agents training program. The
job involved automated air bookings, basic & manual fare construction, manual &
automated ticketing, hotel & car reservations. Worked as an Account Executive having
responsibilities of setting and achieving sales targets in western region. Managing the

3. accounts activities like sales promotion, invoicing, collections and solving practical and
technical problems through helpdesk.
15.01.92 – 31.03.97 Lufthansa Res & Ticketing Officer (Bombay)
Joined as Reservation & Ticketing Officer, handling reservations through telephonic sales &
direct customer service through counter sales. I was responsible for group bookings for the
tour operators. Equally involved with manual & automated ticketing, automated & manual
fare construction, inward & outward PTAs, documentation, finalizing the flight, hotel
bookings and car bookings.
Cargo Officer
Worked as Cargo Officer handling Import Department performing duties like flight handling,
EDP (Electronic Data Processing) import manifest, issuance of delivery orders, cargo arrival
notices via personal computers, follow up on import shipments / non delivery notices,
customer services, routine office filing, documentation and warehouse inventory for cargo.
Supporting sales department for bookings & providing better customer services to all import &
export agents and commercial clients.
Sales Officer
During the “Sales Team Concept” I was equally involved in sales promotion. I was
providing excellent customer service to all IATA agents including corporate &commercial
houses with the latest market trends & availability, maintaining good infrastructure and
having a fine reputation with travel agents and commercial clients. Special handling and
negotiation with tour operators who used to support with heavy volume business. Even I
used to provide better customer services after office hours at the airport to assist the tour
operators. During the period I was equally involved in travel agency trainings, seminars and
educational trips. Worked well under pressure to achieve sales targets and have received
appreciation several times from the head quarters and local management.
Traffic Officer
Worked at the airport as Traffic Officer, responsible to handle First, Business & Economy
Class passenger’s departure, upgrading, issuing PTAs, MCOs for excess baggage, pre
check-in for First & Business class passengers and assisting them through immigration &
custom formalities. Provided excellent welcome services at arrival for First & Business
class passengers along with VIPs & CIPs, transfers for onward domestic flights, lost or
mishandle baggage, handling UMs and deportees. Sending messages for lost baggage for
tracing & follow ups, advising a brief report to the sales office of total flown passengers with
the break up of local sales, revenue and non revenue passengers on board.
06.12.90 – 14.01.92 Phoenix Travel Service Admin Manager (Bombay)
Worked as Administration Manager, actively involved in management dealings, personnel
department, customer services, sales promotion, public relation, dealing with airline officials,
handling commercial accounts, controlling finance, receivables and payables.

4. 01.10.87 – 30.11.90 East West Travel & Trade links B. Manager (Bombay)
Managing the branch office by dealing with top officials of the organization, customers,
commercial houses, Non IATA travel agents and tour operators. Actively involved in
marketing & sales promotion, handling problems related to travel agencies, airlines including
receivables & payables.
16.03.83 – 21.09.87 AL Khalifa Travel & Tours Counter Sup (Dhahran)
Worked as Passenger & Cargo Sales Supervisor having responsibilities of group bookings,
ticketing of Kuwait Airways & Saudi Arabian Airlines in bulk. I was partly involved in cargo
sales through commercial & corporate houses, accounts and cargo sales.

5. TRAININGS
Qatar Airways
 Influence with Impact Doha Apr,2012
 Future Leaders Program Doha May,2011
 Appreciation Letter - APIS Kuwait Oct,2010
 Project Management Workshop Doha Nov,2009
 Negotiation Skills Kuwait Nov,2009
 Certificate of Appreciation. Kuwait Jul,2008
 Team Building Workshop Kuwait Apr,2008
 Dangerous Goods for Passenger Handling Kuwait Aug,2007
 Decision Making & Problem Solving Bahrain Jun,2007
 Grooming & Hygiene Etiquette Course Kuwait Jan,2007
 Amadeus Ticketing Supervisory Course Doha Oct,2006
 Supervisory & Leadership Course Kuwait Sep,2006
 Getting Started with Qatar Airways Kuwait Sep,2006
 Frequent Flyer Program Kuwait Jun,2006
 Fraud Prevention Course Kuwait Jun,2006
 Supervisory & Leadership Skills. Doha Oct,2001
 Customer Service Excellence Doha Sep,2001
 Dangerous Goods Awareness Course. Muscat May,2001
 Amadeus Familiarization Course. Doha Apr,2001
 ORYX Host Ticketing Dubai Aug,2000
Lufthansa (German Airlines)
 Appreciation Certificate Dubai Dec,2005
 Sales Talks, Presentation Techniques Frankfurt Aug,2005
 Dangerous Goods Basic Training Muscat Jun,2004
 Telesales Frankfurt Jan,2003
 Sales, Attitude & Service Mentality Muscat Oct,2002
 Ticket Reissue Frankfurt May,2002
 Award of Excellence Mumbai Dec,1995
 Total Quality Management ( T.Q.M ) Mumbai Dec,1995
 Advance Fares & Ticketing Frankfurt Jun,1995
 Passion for Success, Sales Promotion Mumbai Aug,1994
 Fares & Ticketing, P.TA. & Sp.Fares Frankfurt Apr,1993
 Passion for Success about Sales Mumbai Mar,1993
 Sales Promotion, Customer Services Frankfurt Sep,1992
 Fully Computerized Res & Ticketing Frankfurt May,1992

6.  Tariff Course of Basic Fares & Ticketing. Mumbai Sep,1989
K.L.M (Royal Dutch Airlines)
 Acceptance of Air Cargo & Dhahran Jan,1987
Exclusive Dangerous Goods
Air India
 Advance Fare Calculation & Ticketing. Mumbai Jul,1991
 Basic Fare Calculation & Ticketing. Mumbai Jan,1990
Pakistan International Airlines
 Basic Tariff & Ticketing. Mumbai Apr,1991
 Advance Tariff & Ticketing Dhahran Jul,1983
Galileo (Central Reservation System)
 Manual & Automated Ticketing Mumbai Dec,1998
World Span (Central Reservation System)
 Basic Reservations, Manual, Auto Ticketing Riyadh Apr,1997

7.  Tariff Course of Basic Fares & Ticketing. Mumbai Sep,1989
K.L.M (Royal Dutch Airlines)
 Acceptance of Air Cargo & Dhahran Jan,1987
Exclusive Dangerous Goods
Air India
 Advance Fare Calculation & Ticketing. Mumbai Jul,1991
 Basic Fare Calculation & Ticketing. Mumbai Jan,1990
Pakistan International Airlines
 Basic Tariff & Ticketing. Mumbai Apr,1991
 Advance Tariff & Ticketing Dhahran Jul,1983
Galileo (Central Reservation System)
 Manual & Automated Ticketing Mumbai Dec,1998
World Span (Central Reservation System)
 Basic Reservations, Manual, Auto Ticketing Riyadh Apr,1997