Sanjan Joy is seeking a position with an airline in customer care, reservations, or sales support. He has over 15 years of experience in these areas with Qatar Airways and other airlines and travel agencies. As a call center supervisor, he improved productivity and revenue through staff training and development initiatives. He has also held roles managing frequent flyer programs and providing sales support and intelligence reports to increase bookings and route performance. His goal is to use his customer service skills to build customer loyalty and long-term relationships to further increase company revenue.

1. SANJAN JOY
+91 7418070003
B4, Vadakumnathan
Tower, Peringavu, Near
Girija Theatre
Thrissur, Kerala
680022, India
sanjanjoy@gmail.com
“Sanjan Joy has proven
his worth! This top-
notch expertise in Sr.
Reservation/Customer
executive built a solid
team which increased
company revenue for
the latest quarter by
10-15%”
Bijoy Nambiar
Qatar Airways
Chennai, India
GOAL STATEMENT
To join in a team of well established Airline Customer
Care/Reservations/Sales Support/Sales. I'm eager to put my
customer care skills to use inspiring customer loyalty,
encouraging repeat business, and building long-term positive
relationships that will help increase revenue and promote
savings.
ACCOMPLISHMENTS
 Led as Call Centre Supervisor-Directed recruitment/training
and staff development initiates to maximise productivity and
revenue.
Led as station Frequent Flyer Coordinator-Successfully
increased Gold and Silver card members and supported to
achieve budget revenue.
Led as Qbiz station Administrator (Frequent Flyer Programme
for SME's)-Met monthly targets.
Provided maximum technical support to sales force to ensure
increased awareness of Airline products and services.
 Took proactive actions to increase load factor on poor
performing routes in coordination with revenue
management.
 Resolved issues relating to pricing and distribution.
 Maintained database for trade/corporate and responsible for
communications with them.
 Provided intelligence reports to management of competitive
airline products/services/practices.
 Provided reports on daily loads, advanced booking profile
and route performance to sales force to keep them updated
on load factors.
 Resolved all customer complaints in coordination with
Customer Care Department.
 Created more group queries with personal contacts and
managed to materialise maximum bookings.
 Implemented tele sale programme in station level.

2. SPECIAL SKILLS
 Servedasvolunteerforhelpingpoorcommunityin home townchurchparish.
EMPLOYMENT HISTORY
Sr. Sales Support: Qatar Airways,Chennai,India (2010 - 2015)
 Servicingexistingtrade accounts,ownSales Force.Obtainingdailyreportsandestablishing
newaccountsby organizingandplanning,dailyworkscheduletocall onpotential and
existingtrade accounts.
TicketingAgent: Qatar Airways,Chennai,India(2010 - 2007)
 Responsible forall counteractivitieslike makingvariousplansforwalkingcustomerssuchas
Reservations,Issuing tickets,handlingVIPclients.Converteachquerytorevenue.
CounterSupervisor: AmeeraTravel Network(GSA-PrincessCruise Middle East)-Riyadh,K.S.A (2006-
2007)
 PerformshighlyresponsibleCruise worldwidebookingsfor walk-insandAgentsall over
Middle East
Call Centre Supervisor:LinkAir,Croydon,London (2003 - 2006)
 Primarilyresponsible forsmoothoperationsof travel call centre,provide trainingand
developmenttotravel consultantsaspercompanystandards
Sr.Travel Consultant: AlsarhwingTravel Agency,Riyadh,K.S.A (1997- 2002)
 Responsible fornegotiating,initializing,establishandmaintainhealthyrelationswith
tourismsuppliersworldwideincludinghotel chains,touroperatorsand cruise operators.
Represents companyintravel/trade fairs,exhibitions.
EDUCATION
AirIndiaStaff College Mumbai,India
 Basic Certificationcourse inFaresandTicketing (1995- 1995)
KeralaInstitute of TourismandTravel Studies,Trivandrum, Kerala,India
 PostGraduate DiplomainTourismandTravel Studies (1993- 1995)
Mahatma Gandhi UniversityKerala,India
 Bachelor'sDegree inChemistry (1988- 1991)
ADDED VALUE
 Travelled extensivelywhile growingupina militaryfamily - enlargingmyworld-view.
CHARITY/VOLUNTEER SERVICE
Collecteddonationsforthe ChurchParishasa youthwingmember - increasingmyawarenessof
those whosuffer. (1986- 1991)