The document summarizes the Dabbawalla system of delivering home-cooked lunches in Mumbai, India. Over 5,000 Dabbawalla workers deliver 200,000 lunch boxes daily using an informal and efficient system. They sort and transfer lunch boxes at railway stations to ensure accurate delivery. The Dabbawalla system relies on strong teamwork, social bonds between workers, and an emphasis on honesty, timeliness and customer service. It has been studied by various organizations for its low-cost and high-accuracy approach to logistics and supply chain management.

1. Presented by – Deepinder Singh (91016) Divanshu Kapoor (91017) Harshita Periwal (91024) Karan Khanna (91026) Neha Kasturia (91037) Varun Bansal (91060)

2. Introduction A Dabbawalla ( one who carries the lunch box ), is a person in the Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers. The Dabbawalla originated in 1880, when India was under British rule. Mission of the Dabbawallas is “to serve their customers on time” 5000 workers moving 2,00,000 lunch boxes everyday

4. Documentaries made by : BBC ,UTV, MTV, ZEE TV, AAJ TAK, TV TODAY, SAHARA SAMAY, STAR TV, CNBC TV 18, CNN, SONY TV, TV TOKYO, NDTV. CASE STUDY made by : ICFAI Press Hyderabad & Bangalore Richard Ivey School of Business – Canada Also, Included in a subject in Graduate School of Journalism University of California, Berkeley Recently, the dabbawala’s had royal company at Churchgate station. The Prince of Wales himself had visited them when he came down to Mumbai. Sir Richard Branson , Chairman, Virgin Atlantic Airways, meeting the Mumbai's famed 'Dabbawalas' at their nodal point, the Churchgate Railway Station in South Mumbai, on April 1, 2005 Their Achievements

5. Dabba Journey The entire system depends on TEAMWORK and meticulous timing. Tiffin's are Collected from homes & taken to nearest Railway Station. Then they are sorted out for area-wise distribution, so that a single Tiffin could change hands 3 to 4 Times in the course of its daily journey The dabbas have distinguishing mark on them, such as a color or symbol. The markings include the rail station to unload the boxes and the building address where the box has to be delivered.

6. Team Work High Cohesiveness High Performance Norms

7. Teams are strongly Interdependent High Conformity Roles are well allocated Organizational Demography (all Marathis ) Common Plan and Purpose Team Work

8. High Team Efficacy Accurate and common Mental Model Role Clarity Homogeneity of Work Team Work

9. People have changing values towards meals Competitors in the task environment are cutting into business Customer base is shrinking because street vendors and restaurants offer active competition Dabbawala’s response to the changing life style of office goers

10. Home cooked food is provided by the Dabbawalas at a much cheaper rate Links are established with one’s home Booking for delivery is made possible through Internet Sms facilities have started to add to the convinience of the office goers Punctuality and reliability of delivery is ensured Dabbawala’s response to the changing life style of office goers

11. Structure

13. The Indian value system places a great emphasis on home cooked meals, served hot. People do not have enough time to go home for lunch. The tiffin carrier brings the security of an inexpensive, clean, tasty and often still warm, home cooked meal. It is hygienic. Trust and loyalty are the main underpinnings of recruitment. The members meet socially once a month.

14. Unity and Solidarity : If one worker gets sick, other tiffin carriers cover for him. There is a very strong bond among the carriers. No dishonesty is tolerated. Earnings are equally divided among Dabbawalas. The hierarchal structure is clearly defined and bears a strong resemblance to our traditional social system of hierarchy.

15. No Formal agreement : Even when a new employee is appointed A fixed salary of Rs. 1000 per month is paid to the workers and no other benefits are provided. In contrast, the contractors make between Rs. 6000-8000 a week. There is no policy regarding sick leave or absenteeism. A worker is expected to be at work. Internal Problems sorted out at business meeting .

16. Values Equal ownership : Equal distribution of profit Honesty and Ingenuity Do not believe in disruptive measures: they not had a strike for last 120 years Committed to work Meticulous High Cooperation

17. No Backbiting: They don’t entertain any talk of dishonesty Professionalism is low This system fits it cultural activities and geographic ‘niche’ Values

18. Positive Perspective Customers are the main focus They emphasize the supremacy of home cooked food over the fast food joints Careful Listening: That’s why only a verbal training of just 2 days for a new recruit proves to be sufficient. Strict Time Management If one worker gets sick, other Tiffin carriers cover for him

19. High Degree of Specialization Thousands of people are employed Low Structural Complexity Technical Complexity is low Cost effective solution: Positive Perspective

20. Inference Dabbawallas represent an Indian form of functioning. They have become a symbol of honesty ,hard work , time management , accuracy and a case study of six sigma and supply chain management.