The Juniper Co designed and facilitated a six-month leadership development programme for the British Insurance Brokers' Association (BIBA) management team to equip them with the skills needed to deliver an ambitious new strategic plan. The programme consisted of workshops, coaching sessions, assignments, and online resources to develop intrapersonal, interpersonal, and leadership skills. A review workshop showed delegates had improved skills and clarity on how to achieve strategic goals, and better time management, feedback, motivation, and communication abilities through practice and coaching. The results were a cohesive management team confident in their ability to advance the organization.

1. Case study
BIBA leadership development
programme

2. • Intrapersonal skills incl. personal brand, goal-setting, time management
• Interpersonal skills incl. communicating with purpose, assertive communication, influencing, motivation, conflict management
• Leading performance incl. giving and receiving constructive feedback and dealing with difficult behaviours
• Introduction to change and coaching
The programme consisted of:
• Five full-day face-to-face workshops where delegates had numerous opportunities to practise their newly acquired skills in a safe
environment
• Two personal coaching sessions where each delegate could discuss their personal objectives and challenges in light of the new strategic plan
• Assignments to be completed between workshops to put skills into practice in real life situations
• Access to the Juniper Learning Centre, our online learning platform with additional learning resources
• A review workshop where delegates reflected on their development journey, showcasing their progress to the CEO and Chairman.
2
The Juniper Co was asked to design and facilitate a Leadership Development Programme for the Management
Team of the British Insurance Brokers’Association (BIBA), to equip them with the skills needed to deliver the
ambitious new strategic plan of the organisation that we previously helped them create.
The brief
In August-September 2014, we helped BIBA create a three-year strategic plan to achieve their vision of becoming
the essential and most influential general insurance organisation, representing brokers, intermediaries and their
customers in the UK. The strategic planning process highlighted the need to upskill their team of ten managers to
be able to deliver the strategic goals set out in the plan.
The solution
We designed a comprehensive six-month leadership development programme to equip these relatively
inexperienced managers with essential leadership skills covering:
Case study - BIBA

3. The results
• A joined up Management Team with a shared experience and
significantly improved leadership skill set.
• Delegates became more self-aware and purposeful with clarity on how
they’ll all contribute to achieving the strategic goals of the
organisation.
• Delegates were able to develop essential leadership skills like
managing their time better, giving feedback to their people and each
other, motivating themselves and others and communicating
assertively.
3
• Through one-to-one coaching, delegates were able to reflect on
their personal objectives and challenges and come up with action
plans best suited to their individual circumstances within the
organisation.
• The programme helped delegates become much more confident
in their abilities to take the organisation to the next level.
Case study – BIBA (cont’d)

4. Contact
The Juniper Company
4 Hillside Road • Upper Barn Studio • Aldershot • Hampshire
GU11 3NB
+44 (0)1252 856364• team@thejuniperco.co.uk •
www.thejuniperco.co.uk
© The Juniper Company UK Ltd
Nicki Kavanagh
Nicki.Kavanagh@thejuniperco.co.uk