This document contains the resume of Brenda M. De La Cruz. It lists her contact information, education, technical skills, and work experience as an administrative assistant for various organizations over the past 10+ years. Her experience includes providing office support, data entry, meeting planning, and client services in fields such as staffing, healthcare, and nonprofit social services. She is fluent in English and Spanish.

1. Brenda M. De La Cruz
30 Manhattan Avenue Apt. 1-E
Brooklyn, N.Y. 11206
(347) 737 - 2888
brendadlc@hotmail.com
SUMMARY
 Excellent communication skills.
 Competent and professional Administrative Assistant with 10+ years of progressively responsible experience
providing office support in avariety of industries.
 Excellent organizational skills with hands-on technical knowledge, superior memory for details and a strong
work ethic.
 Self-starter with theability to learn quickly and recommend or design strategies to improve performance.
Able to handle confidential data with discretion.
 Fluent in English and Spanish.
 Exemplary data entry and word processing skills
EDUCATION La Guardia Community College – Long Island City, New York
Liberal Arts and Sciences
TECHNICALSKILLS
Databases / OS PeopleSoft 8 (HR & FS), MS Windows 3.1/95/98/2000/XP/2003, RecruitMax Staffing
Edition, Outcomes, Work Source 1, Concur Expense Reporting System.
Software MS Office Suite 95/2000/XP/2003 and 2007 (Word, Excel, PowerPoint, Outlook), Adobe Acrobat,
Adobe Photoshop, Adobe Illustrator, Corel Paint Shop Pro 6/7/X. NYCWAY HRA System; HHA Exchange
EXPERIENCE
11/2012 – Present The Royal Care INC. – Brooklyn, NY
 Assistant to Director of Intake.
 Obtain and process referrals for individuals in need of home health care.
 Create and maintain data base of long term care pending patients.
 Work closely with all major health insurance managed long term care plans and match patients accordingly
so patents are enrolled and receive permanent home health aide services.
11/11 – July 2012 Techead Staffing Solutions
Bank of America Merrill Lynch – New York, NY
ADMINISTRATIVE ASSISTANT - CONTRACTOR ASSIGNMENT
 Support Managing Directors and team with diverse, advanced and confidential administrative support
functions including composing, signing and releasing routine complex correspondence.
 Communicate with executives and line management to gather or convey relevant information.
 High level client contact and exposure to sensitive information.
 Extensive calendaring, meeting planning, travel planning/booking, expense report completion using Concur
systems.
01/11 – 10/11 Wildcat Service Corporation – New York, NY
ADMINISTRATIVE ASSISTANT - RETENTION
 Supervise a staff of two (2) Retention Unit Administrative Assistants.
 Initiate and maintain contact with employed customers. Hold periodic one on one meetings with employed
customers to ascertain attitudes, goals, on-the-job problems, and any other potential barriers to continued
employment.
 Follow up and track applicant retention at the 30, 90 and 180 day milestones.
 Refer clients to partner organizations as needed and inform clients of the availability of work and support
benefits.
 Extensive data entry.

2.  Distribute incentives and rewards to customers achieving employment milestones and anniversaries.
 Distribute metro cards regularly to employed customers. Maintain an accurate metro card inventory.
 Confer with Account Manager and the Placement Specialist in the event of a customer losing or wanting to
resign their employment.
 Record success stories to be used for the purpose of inspiring and providing and providing hope to customers
who have yet to obtain gainful employment.
 Input accurate case notes into NYCWAY for all HRA customers. Perform and be responsible for running
regular data reports.
10/09 – 8/10 St. Nicks Alliance – Brooklyn, NY
PROGRAM ADMINISTRATIVE ASSISTANT
 Support Program Manager and Five (5) Job developers with all administrative needs.
 Ensure clients are documented in Outcomes database, Tracker Forms and WorkSource 1 System.
 Ensure reporting meets funder’s requirements
 Work with the Deputy Directors to ensure placement and training goals are being met for contract.
 Coordinate and manage Metro Card services for clients.
 Assist with all orientations and on-site employer visits.
 Create and maintain electronic system to ensure all Program documentation is collected.
 Internal Auditor for Dislocated Worker Contract Program files.
 Provide weekly and monthly reporting on progress and status of program developments.
 Assess clients on employment goals and overcoming barriers to secure employment.
 Provide extensive coverage for busy Front Desk.
08/06 – 03/09 KForce Professional Staffing – New York, NY
ADMINISTRATIVE ASSISTANT
 Supported a five (5) associate team formatting incoming consultant resumes matching company standardized
design and entering job requirements into thedatabase, ensuring accuracy for internet posting and supply
ordering/management.
 Ran Crystalreports to track all incoming cash receipts and A/R entries to ensure timely payment.
 Ran PeopleSoft reports to research accounts receivable and billing issues to resolve any problems and ensure
correct billing/payment for clients and vendors.
 Assisted with regional event planning offsite including negotiating with hotel sales departments and organizing
themed meetings.
 Compiled data and generate “Performer’s of the Week” report in Microsoft Excel to track associate revenue and
other performance factors for three (3) offices.
 Compiled data and generated weekly Call Report logs for theMarket Vice President.
 Data entry of confidential candidate information via RecruitMax database including application information
and job placements.
 Processed all paperwork for new hire CORE (permanent) internal associates.
 Ordered all Office Supplies for Field Office.
 Responsible for training Front Desk candidates to ensure efficient operation of the Front Desk.