Veronica Flores Avila is seeking a position that utilizes her extensive experience in customer service, administration, and production coordination. She has over 20 years of experience in roles focused on customer service, quality control, logistics, and office administration. Her resume highlights computer skills, experience in sales, quality analysis, warehouse management, and production planning.

1. VERONICA FLORES AVILA E-mail: jackefa@hotmail.com
Rhin # 1440 Col. Santa Julia Celular: 044-462-146-1384 Irapuato, Gto. México
Objective: To obtain a position where I can use my skills, experience and abilities oriented to
results and objectives to the benefit of my employer.
HIGHLIGHTS OF QUALIFICATIONS
• Extensive Public Relation, Customer Service and administrative experience.
• Computer Skills Microsoft Office (Excel, Word, Power Point, etc.)
• SX´s PSMI System.
• Experience in Sales, Logistic, Quality, Warehouse and Purchasing
• Hardworking, professional and reliable
• Bilingual in English and Spanish
• Excellent organizational and people skills
• Highly motivated and self-directed
RELEVANT EXPERIENCE
Office Administration
• Training coordinator staff (AS400 BPCS Program)
• Establish work priorities and delegate tasks to office support staff
• Maintaining of inventory and budget to be present it in reports to management
• Preparation of statistics reports for team meeting of all customers’ requirements, enquires or complains
• Supervise and organize shipping/receiving department and inventories control
• To maintenance inventory of materials and products ordering supplies as requirements
• To handle a deal prices with suppliers before placing a Production Order
• Ensure smooth operation of office equipment & data entry
• Experience in logistic, shipping documentation, invoicing to customer by achieving delivery schedule gave it to
customer.
• To accomplish company credit policy through analysis, authorization and redirection of credit lines according to
the established security parameters of credit bureau besides legal collection with the areas involves
Customer Service – Logistic
• Excellent problem solver, dealing with irate customer in a professional and diplomatic manner under highly
pressure situations by phone and in a person on a daily basis inquiries
• Responsible in Quality analyst of ISO9001:2000 Norm, following 8D Non Conformities for preventive &
corrective actions based in customer satisfaction and Scorecard perform.
• Quality internal audits as part of ISO9001: 2000 Norm
• Smooth operation in data entry review of warehouse team issues
• Critical Item follow up (Reports monitoring)
• Customer Support (Tooling supply)
• Expediting
• Tools warehouse responsible (Cyclic counts, inputs & outputs)
• Invoicing to Customer plant.
• Exports and National logistics for repairs
• Follow up Orders and National components purchasing.
• Activities in return Obsolete material to Suppliers
• Ensure warehouse team to 5´s & Maintenance

2. Production Coordinator:
• Experience of handling production planning setting schedule to achieve on-time customer requirements.
• Managing and Measuring Work by assignments responsibility for tasks and decisions based on clear objectives
and measures; Monitoring processes, progress and results.
• Developing Direct Reports and Others - Providing challenging and stretching tasks and assignments,
Understanding each person’s goals and ambitions.
• Establishing and having clear directions and ensuring they were understood; maintaining two-way dialogue with
others on work and results.
• Building Effective Teams by sharing with the whole team wins and successes.
• Problem Solving using rigorous logic and methods to solve difficult problems with effective solutions and
excellent honest analysis.
• Carrier management activities
W O R K H I S T O R Y
2011 - 2015 Administrator Manager Shively Brothers Mexico, SA de CV Toluca, Edo. Méx.
2009 – 2011 Customer Service & Logistic Production Services Management de Mexico
SA de CV
Irapuato, Gto
2005 - 2008 Customer Ser vice &
Production Coordinator
conTeyor ® México SA de CV Irapuato, Gto.
2003 -2004 Fraud / Credit Supervisor EMH Services (Nextel) Vancouver, BC.
2002 – 2003 General Administrative
Supervisor
Tung Tai Hong Trading Co. Vancouver, BC.
2000 – 2001 Accounting Revenue Canada Vancouver, BC.
1998 - 2000 CEO Administrative Assistant Hispánic Comunity Center Vancouver, BC.
1993 – 1998 Customer Service Manager Del Monte Foods Irapuato, Gto
1991- 1993 CEO Assistant Pepsi Cola Mexicana Irapuato, Gto
EDUCATION AND CERTIFICATION
• Businnes Administration Degree Complejo Educativo Leonardo Davinci 2007 - 2011
• Technical Accountant in Business Administration Instituto Pedro De Gante
OTHER COURSES
2008 Six Sigma STPS Irapuato, Gto
2007 ISO 9001 : 2000 Internal Auditor Certificate Stratega Irapuato, Gto
2007 Quality Management System STPS Irapuato, Gto
2007 Personal Improvement with Programming Neurolingüística STPS Irapuato, Gto
2007 Building Mental Maps STPS Irapuato, Gto
2007 Lean Manufacture STPS Irapuato, Gto
2006 Marketing of Services STPS Irapuato, Gto
2005 Course “Balance Scorecard” CEFA del Bajio León, Gto
2002 Course Import / Export (C) VSB Canadá
2001 Computer Skills ISS Canadá
2000 Business English ISS Canadá
2000 Super Customer Service Certificate SVNH Canadá
1995 AS/400 System (BPCS) System Software Assoc. Inc de Mex.SSA México, DF
References Available Upon Request