The document is a cover letter and resume from Demetria Reed applying for an open position at the company. She has over 16 years of experience in roles such as Mutual Funds Service Representative and Data Control Clerk. Her skills include MS Office, mainframe systems, project management, and problem solving. She believes her experience and abilities would make her a valuable asset to the company.

1. DEMETRIA N. REED
1819 E. Northern Parkway, Baltimore, MD 21239 • Tel: (201) 787-5505 •
To Whom It May Concern:
I am writing in response to the position advertised as being open with your company at this time.
I am an experienced Mutual Funds Service Representative who is skilled in MS Office, Internet
Explorer, Mainframe Systems, AWD Systems and many other areas. I offer significant abilities
in the areas of project, document preparation, and quality assurance. I would like to bring my
16+years of expertise and knowledge to work for your company.
My ability to work as a team player, and meet deadlines, together with my attention to detail,
have contributed to my successes. I possess outstanding analysis, and problem-solving abilities.
During my career, I have assisted with numerous projects. I am skilled at working with clients,
technical, and business teams to provide information and solutions to potential and existing
issues. I am an effective organizer and planner. My outgoing and friendly nature allows me to
interact well with other staff members at all levels.
The accompanying résumé can give you an idea of my potential for making a worthwhile
contribution to your company. I believe it may be mutually beneficial for us to meet. Thank you
for your time and consideration.
Sincerely yours,
Demetria Reed

2. Demetria N. Reed
1819 E. Northern Parkway, Baltimore, MD 21239• Home: (201) 787-5505
A talented Mutual Fund Service Representative with extensive clerical and customer
service experience.
SUMMARY OF QUALIFICATIONS
• More than 8 years of Data Control Clerk experience. • More than 7 years of Mutual
Funds Representative experience Proven ability to lead effectively • Proven ability
for accuracy and dead lines. • Adept at planning and forecasting. • Hard working,
able to multi-task effectively.
PROFESSIONAL EXPERIENCE
Morgan Stanley Trust, Baltimore, MD 2013-2015
Mutual Fund Reconciliation Representative
• Responsible for oversight of Cash Recon processes performed by on-shore and
off-shore staff.
• Point of escalation on all house accounts.
• Ensure all KPIs are met and take action accordingly.
• Responsible for Oversight of CDSC functions.
• Process End-of-day notification, MIS reporting as well as daily E/12M
Regulatory Reporting.
Morgan Stanley Trust, Jersey City, NJ 2007-2013
Senior Mutual Fund Service Representative
• Responsible for responding to Branch Inquiry Tracking System (BITS) request
from other branches.
• Correct Mutual Fund trades for Proprietary, Surpas and NSCC Funds and
reconciling associated internal omnibus and non-omnibus accounts in a timely
and accurate manner.

3. • Provide support to Financial Advisors and Sales Assistance via telephone or E-
mails to resolve trade adjustment inquiries.
• Review daily reports in order to reconcile and process balancing and gain loss
journals against House accounts for trade adjustments.
• Liaison with external Fund companies for NSCC funds adjustments processing.
• Communicate with Morgan Stanley, Van Kampen funds and external fund
companies to keep current with fund rules and regulations.
E*Trade Financial, Jersey City, NJ 2006 – 2007
Senior Financial Service Representative
• Assisting customers with navigation of the website.
• Validate incoming calls and rout to appropriate area.
• Resolve complex customer service issues regarding accounts.
• Complete entries for stock certificates, IRA distributions, duplicate documents,
checks, ATM issues and bank wires.
• Provided world-class customer service.
Morgan Stanley Trust, Jersey City, NJ 2001 - 2005
Senior Data Control Clerk
• Responsible for producing and maintaining reports generated using Info Pac for internal
business customers.
• Maintain electronic year-end processing charts for internal and external auditing.
• Maintain electronic year-end task list.
• Provide access to business related systems and files for new and existing employees.
• Performed a multitude of tasks associated with converting online reports from View Direct
to On Demand.
• Assisting the Project Management team on 2004 Year-end Process with the reconciling of
1099 dividends, 1099R's, 1099B's and Tax Exempt Summary Products.
Morgan Stanley Dean Witter, Jersey City, NJ 1997 – 2001
Data Control Clerk
• Responsible for daily validation of invalid financial information for MSDWTC
information technology and production support systems.
• Created and validated dividend checks for stockholders via Document Direct.
• Responsible for the download and scanning of stockholder certificates.
• Performed weekly maintenance of electronic files.
EDUCATION
Upsala College, East Orange, NJ, Business Management