Daniel Kratz has over 15 years of experience in business intelligence, data analysis, and customer service. He has held roles at Tangoe, Inc. and Harte-Hanks Response Management analyzing mobile wireless usage, validating invoices, generating reports, and maintaining databases and business intelligence tools. Kratz leverages skills in Excel, SQL, and BI software to optimize data, improve efficiency and identify cost savings for clients.

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DANIEL KRATZ
5917 Boyce Lane
Austin, Texas 78754
(512) 786-0798
daniellkratz@yahoo.com
www.linkedin.com/in/daniel-kratz-954970a
S U M M A R Y
A dedicated and detail-oriented business intelligence professional with a strong background in data analysis,
report generation, auditing, database and spreadsheet design, contract and invoice validation, record/archive
management, cellular/laptop technology, cellular usage forecasting, data program setup/support, programming,
and customer service. Leverages excellent communication skills to interface with stakeholders, executive
leadership, and clients. Proven aptitude for implementing effective solutions to optimize data, improve efficiency,
and generate cost savings.
E X P E R I E N C E
TANGOE, INC., Austin, Texas
Senior Mobile Auditor, 2010-2016
Generated standard and custom reports summarizing business, financial, and economic data for review by executives,
managers, clients, and other stakeholders. Created and maintained plan profiles for multiple corporate clients used to audit
monthly invoice charges. Managed timely flow of business intelligence information to users. Validated corporate mobile
contracts against invoice data consisting of millions of data points. Identified and monitored current and potential customers
using business intelligence tools. Maintained and updated business intelligence tools, databases, dashboards, systems, and
methods, as well as library of model documents, templates, and other reusable knowledge assets.
• Created business intelligence tools and systems, including design of related databases, spreadsheets, and outputs.
• Conducted and coordinated tests to ensure consistency of intelligence with defined needs.
• Disseminated information regarding tools, reports, and metadata enhancements.
Communications Analyst, 2009-2010
Analyzed and reported mobile wireless usage for multiple large organizations. Created optimized cellular usage forecasts
based on previous invoices and current corporate contracts to maximize savings. Generated standard and custom reports
summarizing business, financial, and economic data for review by executives, managers, clients, and other stakeholders.
Maintained direct contact with corporate clients and mobile corporate representatives.
• Coordinated ongoing review of clients’ mobile spend using statistical analysis and forecasting.
• Implemented process documents to standardize best practices and assist in training.
• Utilized Excel skills to improve established processes.
HARTE-HANKS RESPONSE MANAGEMENT, Austin, Texas
Business Analyst, 2006-2009
Designed and maintained multiple complex spreadsheets covering all aspects of call center data and analysis for multiple accounts.
Generated standard and custom reports summarizing business, financial, and economic data for review by executives, managers,
clients, and other stakeholders. Provided detailed analysis and recommendations based on call metric reports.
• Created and maintained monthly invoice and audit process for large corporate account.
• Oversaw initial setup, support, and ongoing maintenance for multiple data programs, including call center knowledge
bases.

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• Managed timely flow of business intelligence information to users.
• Developed and maintained reporting interface using RightNow Technologies BI software suite.
A D D I T I O N A L E X P E R I E N C E
Call Center Supervisor, New Hire Trainer, 2004-2006. Supervised more than 100 call center employees in high-stress
environment. Trained new employees on company policies and client hardware and software, specifically for cellular
communications industry. Created and maintained new hire training process documentation and classroom agenda. Maintained
positive customer relations by calming angry or frustrated clients. Developed reporting processes for account team usage regarding
call center metrics and agent administration.
Lead Data Technician, 2004. Provided direct support to call center employees. Trained new employees on company policies
and client hardware and software. Maintained positive customer relations by calming angry or frustrated clients. Created and
maintained account reports regarding call center and agent information.
Senior Tech 2 Support Engineer, Data Technician, 1999-2004. Trained new employees on company policies and client
hardware and software. Solved computer hardware and software problems for client’s end-users, including remote access,
proprietary remote solutions, and BIOS and OS support. Worked with and provided support for laptop personal systems,
multi-line telephones systems, and wireless communication. Maintained positive customer relations by calming angry or
frustrated clients. Provided support for proprietary software, hardware solutions, and Windows suite. Supervised up to five
employees when needed.
E D U C A T I O N
SAM HOUSTON STATE UNIVERSITY, Huntsville, Texas
B.A., History, 1998
C O M P U T E R S K I L L S
Microsoft Office Suite, SQL, BI GUI Interface and Reporting