James Logan has over 10 years of experience in customer service and sales roles in the insurance industry. He has consistently exceeded sales targets and received multiple employee of the year awards. His skills include excellent customer service, time management, and the ability to build relationships. Currently he works as a Service and Sales Executive at Kwik-Fit Financial Services, where his responsibilities include handling customer inquiries, selling and renewing home insurance policies, and meeting quality and productivity standards.

1. James Logan
25 Heather Gardens Uddingston Glasgow G71 5DF
Mobile: 07590476894 E-mail: jameslogan1888@yahoo.co.uk
Personal statement
Highly driven and motivated Executive sales consultant with a vast experience in contact centre environment
in customer service/sales industry. A successful worker with a proven track record of exceeding sales and
quality targets. Extensive experience in home insurance. Recognised for outstanding KPI delivery and
exceeding in both sales and service through a positive and determined attitude. Natural ability to engage at
all levels.
Key Achievements
• Achieved Company Car and Executive status within first 6 month in the Organisation
• Employee of the Year 2009
• Employee of the Year Runner Up 2015
Key Skills
• Excellent customer service
• Ability to work as part of a team or on own dependant on task
• Excellent time management skills with the ability to balance different tasks
• Loyal and adaptable
• Track record of exceeding targets in a fast moving, target driven environment
• Ability to develop close work relationships with customers and colleagues at all levels
• Strong ability to manage change
• Ability to remain calm under pressure
Employment History
Kwik-Fit Financial Services – Service and Sales Executive / Deputy Team Manager
(Jan 2013 – present)
Achievements and responsibilities:
• Responding to telephone enquiries from customers inbound and outbound relating to changes and
renewal of Home insurance.
• Input of customer data into computer system during and following calls
• Selling Home Insurance to New Business and Renewal customers
• Up Selling of core additional products on every call
• Meeting quality standards, such as adherence to call script, compliance with insurance regulation,
error rates in inputting data
• Operating within productivity measures, e.g. Adherence , AHT , online productive time
• Maximising all revenue generating opportunities whilst providing an efficient, professional service to
our customers
• Complying with the principles of the FCA
• Responsible for managing selection of renewal leads

2. • Consistently achieved conversation rate of over 55% Renewal to Lead whilst maintaining high profit
margin for the company
• Highest up-sell percentage within the Renewal team
• Individually responsible for over 3,000 renewals per annum
• Average call auditing score of over 95%
Inbound Sales Executive
(Mar 2009 – Jan 2013)
Achievements and responsibilities:
• Working within both outbound and inbound roles whilst effectively managing leads
• Worked closely with other department to increase transfer volumes
• Maximising all revenue generating opportunities whilst providing an efficient, professional service to
our customers
• Input of customer data into computer system during and following calls
• Meeting quality standards such as adherence to call script, compliance with insurance regulation,
error rates in inputting data
• Operating within productivity measures e.g. call length, calls per hour, ‘non available’ time
Inbound New Business and Internet Sales Executive
(Oct 2006 – Mar 2009)
Achievements and responsibilities:
• Outbound cold calling to previous garage customer who had indicated home insurance renewal
dates within 30 days
• Once contact made taking customer through quotation process
• Fact finding customers needs and wants
• Maximising revenue opportunities through Additional products
• Keeping a diary of call backs and working these effectively during quiet periods of the day to stay
productive
• Strong ability to overcome objections using product knowledge and customers need and wants
Completed Training
• Complaints Management
• Coaching Skills
• Leadership and Management styles
• Managing Conflict
• Performance Management
• Call Monitoring Skills
References
References are available upon request.