Gaurav Kumar Nigam has over 12 years of experience in telecommunications and finance. He currently works as a Team Leader for Home Credit India Finance, where he manages customer requirements and builds strong relationships. Previously, he held roles at Videocon Telecom and Vodafone Essar where he oversaw customer service, sales, auditing and more. Nigam has an MBA in Marketing and is proficient in MS Office, Hindi typing, and various computer skills. He has received several awards for achievements like best executive, customer service, and documentation.

1. RESUME
Gaurav Kumar Nigam
Current Address-
Sube ki Goth, near Kailash Talkies
Gwalior, M.P. - 474001
E-mail - gauravnigam1@yahoo.com
Mobile - 9713821000, 9713021000, 9516015664
Objectives
Diversified experience of 12 years in the field of Telecommunication & Finance to manage the
customer requirements and built strong relationship through time-bound deliverables. I am
hardworking, dedicated team player, and always active to interact with all levels of organization and
adaptive towards the multitasking activities to achieve the goal.
Educational Qualification
• MBA in Marketing from Maharashtra University
• B.Com. from Chitrakoot University.
• Intermediate from L.B.S. School, M.P. Board.
• High School from L.B.S. School, M.P. Board.
Professional Skills
• MS-Office certification from NICT Gwalior.
• Diploma in Computer Fundamental Applications (`B' grade)
• Windows 95/98/2000/XP/Lotus, Win INT.
• Trained in Hindi Typing from Government Organization.
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Work Experience
Home Credit India Finance Pvt. Ltd.
Current location- Gwalior
Designation-Tema Leader HV & CPU
(May 2016 to Till now )
Job profile: Cash Pick-up, Home Verification, Team handling, Customer service,
• Handling: HV&CPU- team
• Targets 98% Achieve for Cash pick-up (Gwalior Zone)
• 100% Visit Done for Verification (Gwalior Zone)
• Audit Bank Diposit Slip & Reco for FE
• Supervision & Management of FE & Collection Team
Work Experience

2. VIDEOCON TELECOM Pvt. Ltd.
Current location- Gwalior
Designation-Executive (Customer Service)
(Nov 2012 to May 2016 )
Job profile: Auditing, Team handling, Customer service, Retail sales
• Handling: DMS- team (15-20), Store Team (30 to 35 CRE), 24 Videocon Telecom Retail Stores
• Coordinate with Zone Sales & Marketing Team for Service Camp
• Roll out Videocon Store & Mini Store (Gwalior Zone)
• Audit documents on daily Basis
• Supervision & Management of Mini Stores
• Lead AO in Gwalior Zone.
• Trained Company Executives (Approx 20-25) for customer handling & relationship.
• Achieve All Store Targets & Parameters (Sales & Service)
• Retain the customer from churn ( Gwalior Zone )
VODAFONE ESSAR SPACETEL LIMITED
Location- Gwalior
Designation: Customer Service Officer
(Nov. 2008 to Nov 2012)
Job profile: Supervision, Sales, Auditing, Customer service, Finance handling
• Handling independently Store Cash (CASHIER)
• Customer Service & relationship (Gwalior main)
• Retain the customer from churn
• Manage and plan store expenses
• Audit Documentation & regular soft-age reports
• Maintain C-SAT and store Quality
• Sale of Post Paid & Prepaid Connection, Handset, Data Card, Prepaid Balance & Recharge Paper
BHARTI AIRTEL LIMITED-Airtel Mobility
Location-Indore
Designation- Zonal Accounts Executive
(Jan. 2008 to Oct, 2008)
Job profile: Stock maintenance, financial assistance
• Maintenance of Accounts on Company Software.
• Preparation of Vouchers, Purchases Order, MIS Report, Cheque etc.
• Provide Distributers and Retailers Assistance- phone calls, and handled store administrative duties
• Operate Database Management.
BHARTI AIRTEL LIMITED-Airtel Mobility
Location- Gwalior
Designation-Customer Care Executive

3. (July 2005 to Jan.2008)
Job profile: Sales, Auditing, Customer service
• Manage the client databases
• Customer relationship & Management
• Sale of Post Paid & Prepaid Connection, Handset, Data Card, Prepaid Balance & Recharge Paper
HOTEL THE CENTRAL PARK
Location-Gwalior
Designation-Store Manager (MIS)
(November 2004 to July 2005)
Job profile: Store stock maintenance, Delivery and supply of goods
• Create and maintain MIS report; reconfigure client databases.
• Customer correspondence.
Awards & Achievements:-
• Best Executive in Gwalior Zone (March-2010) awarded by COO, Vodafone.
• Best Executive in India (May-2011) awarded by COO, Vodafone.
• Best Customer Service Executive (April to June-2012) awarded by COO, Vodafone.
• I-MADE Award (Dec- March 2012) by COO, Vodafone.
• Best Zone Award-2013 in documentations awarded by National Head, Videocon.
• Best Zone Award-2014 in documentations awarded by Customer Service Head & Sales
Head Videocon.
• Best Activation Officer Award (2103-14) for Handling Retail Store.
Personal Details
Fathers Name :- Shri Deepak Nigam
Date of Birth :- 8-Oct.-1983
Gender :- Male
Marital Status :- Married
Nationality :- Indian
Language :- Hindi & English
Declaration
I hereby declare that all the above information furnished is truth and best of my well known.
Date:
GAURAV NIGAM