The document provides a summary of Peter Nottingham's contact information, work experience, qualifications, and employment history. It details his roles at EDF Energy from 2007 to 2014 in positions including sales executive, outbound win-back sales executive, residential telesales advisor, and customer service advisor. In these roles, he consistently exceeded his targets and achieved earnings well above his OTE. It also lists his qualifications in business studies, sales and marketing, and customer service.

1. Peter Nottingham
Address: 197 Old Shoreham Road, Southwick, Brighton, BN42 4LS.
Home Tel No: 01273 381 684 Mobile Tel No: 07846917506
Nationality: British
Email: peter.nottingham1@gmail.com
General Profile
I am a resourceful organised individual who thrives on achieving targets and embracing new
challenges. I have an excellent rapport with my colleagues and can communicate effectively with
people at all levels.
I work very well under pressure and I am motivated and driven by a strong desire to succeed and
be the best in everything I do.
July 2014 – October 2014 – Travelling through SE Asia.
Employment History
July 2012 – June 2014 – EDF Energy, SME business moves sales executive.
In this role my responsibilities consisted of the following.
· Growing the business through effective lead generation, management and sales follow
up.
· Risk assessing new businesses.
· Manage the business moves process.
· Identifying sales opportunity and key decision makers.
· Create and manage multisite accounts.
· Effective product recommendation to ensure good value for the customer as well as
the best margin for the company
· Manage and ensure that the transfer process is as smooth as possible.
· Building and maintaining customers relationships throughout the customers experience.
· Managing debt and payment processing.
Performance: Again in this role I consistently exceeded my targets by an average of 44%
achieving gross earnings of 58k against OTE of 32k.
May 2011 – July 2012 – EDF Energy, Outbound Win-back sales executive.
In this role I excelled by beating my target by an average of 25% each month. I was responsible
for contacting customers that are leaving EDF energy and winning them back by offering EDF
energies value added products and delivering excellent Customer service. I was awarded this
position due to me being a consistent top seller in my previous role.
· To deliver a consistently high conversion rate to maximise data value.
· To be positive, self motivated and driven at all times.
· To meet and exceed all targets.
· Handle customer complaints in a sensitive and empathetic manner.
· Manage individual performance, self assess and react accordingly
Performance: In this role I beat my target by an average of 30% achieving gross earnings of 38k
against OTE of 27k.

2. July 2010 – May 2011 – Residential telesales advisor
In this role my responsibilities consisted of the following.
· To effectively handle customer objections in order to achieve sales at every given
opportunity.
· To always be positive and keep myself and my team motivated, enthusiastic and driven
at all times.
· To upsell to existing customers and gain new customers through cold and warm call
campaigns
October 2008 – July 2010 – EDF Energy, SME customer service advisor
In this position I dealt with every aspect of business energy accounts from revenue management
and payment plans to supply transfers and the set up of customer contracts. My responsibilities
in this role consisted of the following;
· To work in a high pressure environment whilst consistently meeting and exceeding
targets.
· To act as a point of contact for all colleagues struggling with any query regarding
prepayment.
· To increase the customer base by negotiating take up of EDF Energy’s value added
products
· Brief my team of the details of any new processes or products.
· To assist in the training of new starters when they first go live on the Floor.
· To deal with managerial calls and queries, and ensuring the resolution not only meets the
customer needs but also benefits the company.
· To display excellent interpersonal negotiation and communication skills in my job role to
insure maximum customer satisfaction and team performance.
· When required I would also worked on the reception desk dealing with customers in
person and addressing customer queries of any nature.
August 2007 – October 2008 – EDF Energy, New Customer Relations Advisor
In this role I worked within the home movers department dealing with the overall account
moving process of Gas and electric accounts. My responsibilities in this job role were as follows.
· To increase the customer base by negotiating take up of EDF Energy’s value added
products.
· To work in a high pressure environment whilst consistently meeting and exceeding
targets.
· To deal with the account moving process from property to property.
· To gain and retain as many customer accounts as possible.
· To manage the reconnection of properties that have been disconnected
Qualifications
· Certificate in Business Studies gained through one years studying at degree level through
the Open University.
· ISMM level 3 in sales and marketing
· Three level 2 NVQs in Customer Service, Business Administration, and Sales, gained
through EDF energies NVQ program.
· 9 GCSEs ranging from grade B to E.