Henryk Pachulski has over 15 years of experience in consumer technology and insurance sales. He is currently a Custom Relations Expert in Home Insurance Sales, where he handles high call volumes, closes sales, and meets sales targets. Previously, he worked as a Custom Installation Business Solution Provider, managing new business development and sales targets. He has a passion for sales and customer focus, and is highly motivated to optimize business and team potentials.

1. CV Henryk Pachulski
32 Willoughby Close
Great Barford, Bedfordshire
MK44 3LD
Telephone: 01234 870712. Mobile: 07973 222 776. Date of Birth 02.12.1965
Email: henryk.pachulski@me.com
CU ST OM REL AT ION S EXPE RT IN HOM E IN SU RAN CE SAL ES
 B u s in e s s De ve lo p me n t an d p r o fe s s io n alis m- C u s t o me r r e t e n t io n – N o n A d vis o r y
S ale s –H ig h s t an d ar d o f Fin an c ial C o n d u c t A u t h o r it y C o mp lian c e 
Having a passion in sales in a variety of market places with over 15 years’ sales experience in consumer
technology and insurance sales process. I am highly motivated and successful in optimizing business and
team potentials, whilst achieving goals, and delivering the highest standards of customer focus
requirements. I believe that the ability to monitor monthly, daily sales targets, is self-motivating having
the ability to inspire others/staff to maximize profits, staff and customer retention.
AR E A S O F E XPE R T I S E
 Customer Service
 Maintenance of CRM data
and detailed call planning
 Supporting New staff
 Customer care focusing in
improving journey to
departments.
 High level of outbound dialing
 Helping in staff couching in
effect sales process
 Professional Telephone
Manner
 Safe working Environments  Meeting sales targets and
monthly objectives
 Driven by sales targets and
self-motivation
 Trusted in working as a
team player in maintaining
customer retention and
inbound sales
 A creative, dynamic and smart
approach to sales
 Team Leadership / Training  High standard of FCA
Compliance.
 Fluent in Spoken Polish
PR O F E S S I O NA L E XPE R I E NC E A ND SI G NI F I C A NT AC H I E VE M E NT S
CUSTOM RELATIONS EXPERT IN HOME INSURANCE SALES March 2015 – Present
Milton Keynes Head Office Call Centre
 Handling high volumes of calls and leads relating to new business leads, ensuring a
smooth, compliant process is followed regarding payment of premiums and issue of
documentation
 Closing sales using a consultative and confident approach
 Performing to the sales, service and productivity targets required
 Responding to and following up sales and/or service enquiries using appropriate methods
of communication
 Identifying customers needs to provide product information
 Effectively managing call backs and follow ups
 Ensuring workloads are completed and delivered by required deadlines and to the
required quality standard working in line with FCA compliance and best practice
 Developing sound understanding of products, processes and procedures within the
contact Centre

2. 
 A creative, dynamic and smart approach to sales
 High level of sales and service ability
 Competent in handling and working through customer objections
 Strong negotiation and persuasion skills
 Proven successful background in a target driven environment
 Ambition and determination to succeed
 The ability to deal with customers over the telephone in a confident and professional manner
 Positive, self-motivated and able to work on own initiative
 Ability to work in a team environment
CUSTOM INSTALLATION BUSINESS SOLUTION PROVIDER Oct 2012 – Dec 2014
Ortons Audio Visual, 17 Old Cross,Hertford,SG14 1RE
Responsible for effectively managing and developing new business in the custom installation market place, by
planning and focusing sales targets (residential and commercial properties). New and existing clients are
offered free advice on all aspects in the future proofing of their properties in the structured wiring design and
choice of required hardware for smart home automation.
________________________________________________________________________________
E A R L Y C A R E E R SUM M A R Y
Custom Install Sales/Installer Ortons Audio Visual (Hertford Branch) 2012-14
Custom Install Sales/Installer A-Spires Audio Visual (Oxford Branch) 2011-12
Custom Installation & Sales Crag Audio Visual Ltd (Oxford) 2011-11
Custom Install Sales/Installer Sevenoaks Sound & Vision (Oxford) 2010-11
Custom Install Sales/Installer Sevenoaks Sound & Vision (Bedford) 2000-10
Senior Primary Nurse Bedford Hospital Trust 1990-99
Staff Nurse Bedford Hospital Trust 1989-90
Student Nurse Training Bedfordshire School of Nursing 1986-89
Nursing Auxiliary Bedford General Hospital 1985-86
PR OF ESS I O NA L DE VE LO PM E NT
HNC Business and Finance 1991-93
Management
courses:
Sales, leading and training for success, priority/ timemanagement, computer
literacy. Financial controls, customer care, action planning, business
development, Operation Management, industrial relations and Business
Planning.
PE R S O NA L
Interests and Pastimes: Playing Golf, Watching Rugby, Swimming, Rambling, listening to Music and
Information Technology.
Mobility: Full driving license.