1. Name: Saud Abdel Aziz Al Akidi
Nationality: Emirates
D.O.B : 30-07-1981
Mob: 0506661781
E-mail: alakidi@live.com
Address: UAE, Abu Dhabi
P.O.BOX28244
Career Objective:
Seeking a challenging long term career oriented employment in a reputed organization to invest
all my professional expertise, educational qualification to facilitate career growth.
Professional Experience:
 2015 January Till now National Bank of Abu Dhabi
Islamic department - Customer Services Officer
Job Profile:
first impression.
either by meeting these needs directly or guiding the visitor to appropriate service points.
needs.
, advice and relevant products and services to
customers to increase their awareness and promote their usage.

2. meets the needs of existing and prospective customers to achieve the assigned sales objectives
/ standards.
relationship.
ing
issues beyond the role limit to appropriate points of reference.
their needs.
 2013 till January 2015 National Bank of Abu Dhabi
Officer Client Operations Support – Global Market Operations
Job Profile:
operational support.
-business as usual requests for NBAD’s top clients.
audit.
ided to top clients.
and settled correctly with no errors.

3. within the bank to ensure that information captured within the
audit.
 2011 -2013 Abu Dhabi Commercial Bank in Abu Dhabi, Customer Services Officer.
Job Profile:
onalism in day to day
conduct.
amendments on product features, procedures and processes.
formation to customers
& educate customers on alternative channels provided.
-actively resolve customer issues/complaints and perform superior service recovery
il.
-off times and deadlines.
customers to increase their awareness and promote their usage.
meets the needs of existing and prospective customers to achieve the assigned sales objectives
/ standards.
relationship.
issues beyond the role limit to appropriate points of reference.
their needs. Address customer problems and complaints to achieve satisfactory resolutions,
referring issues beyond the role limit to appropriate points of reference.
while providing efficient service to customers.
misuse.

4.  2009 – 2011 EMIRATES ISLAMIC BANK - ABUDHABI - UAE
Customer Services Officer
Job Profile:
first impression.
pond appropriately to visitor’s requests for information, service or problem resolution
either by meeting these needs directly or guiding the visitor to appropriate service points.
ress their specific
needs.
customers to increase their awareness and promote their usage.
and exploit opportunities to promote and sell a portfolio of products and services that
meets the needs of existing and prospective customers to achieve the assigned sales objectives
/ standards.
relationship.
issues beyond the role limit to appropriate points of reference.
their needs.
 2001- Jun 2006 Army IT SurveyDepartment
Job Profile:

5. Qualification:
Academic
 2003 to 2006: Diploma in Information Technology System
Abu Dhabi Men’s College Higher Colleges of
Technology Graduated June 2006.
 2001 to 2002: Certificate in Map Survey Abu Dhabi Men’s
Higher Colleges of Technology in Abu Dhabi
 1997-1998: Abu Dhabi Commercial High School Abu Dhabi
Courses & Trainings
Skills:
edge of Accounting & Treasury Accounts.
Office