1. Wafaa El-sayed Abd-elaziz
6th
of October - Giza
01005164454
01114585069
wafaaelsayed388@yahoo.com
Objective:
Seeking for working in a Bank as "Customer Service & Teller" to utilize my skills in Sales,
Customer Service, Communication, negotiation, and Problem solving, and commit myself for
achieving organization objectives. As I want it to be my career, it will be a good chance for me to
work in your Bank.
Education:
- Bachelor of commerce - Menofia University May 2012
Major: Accounting
Grade: Good
Work Experience:-
1- Bancassurance specialist at MetLife ( Alex Bank) May 2016 – till now
Responsibilities:
 Responsible for ensuring target achievement.
 Knowledge center for bank sales team.
 Work closely with the Relationship Managers and Bankers to identify opportunities
coach them on insurance concepts and products and meet their customers.
 Design and recommend strategies to meet the objectives of the customers.
2- Team Leader at “Vodafone Egypt Sep 2015 – May 2016
Responsibilities:
Sales:
 Achieve the team’s assigned strategic sales targets.
 Motivate staff members to up-sell and cross-sell Vodafone products & services.
 Increase revenue in addition to margins.
 Monitor the quality of sales & improve the closure rate.
Customer Care:
 Ensure appropriate service is constantly given to all customers.
 Effective customers’ complaints handling and decrease them month over month.
 Improve store visit report result.
 Ensure the quality of delivering consumer and enterprise Customer Care activities.
Cash:
 Handling variance reports and taking corrective and preventive actions.
 Handling the cash end of day processes and delivering
 Adherence to all cash operation policies & procedures.

2. People:
 Manage and develop team’s performance.
 Update store’s communication messages.
 Setting a tailored development plan for each staff member.
 Performing monthly staff observation.
 Ensure effective daily briefing
 Performing coaching sessions.
 Performing monthly one on one to team members.
3- Senior Customer Service Rep. at "Vodafone Egypt" Oct 2014 – Sep 2015
Responsibilities:
 Responsible for team member achievement & Development.
 Customer Service.
 Sales.
 New Comers Training.
 Products Knowledge.
 Managerial Tasks.
.
4- Customer Service Representative at "Vodafone Egypt" May 2014- Oct 2014
Responsibilities:
 Identify and assess customers’ needs to achieve satisfaction.
 Build sustainable relationships of trust through open and interactive communication.
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets
 Handle complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
5- Telesales Agent at "Wasla Company" Jan 2013 - May 2014
Responsibilities:
 Sell Company`s Products via phone.
6- Sales Agent at "Delta Life assurance Company” September 2012 - Jan 2013
Responsibilities:
 Preparing Lists of prospecting Clients.
 Contact with clients via phone using telephone Sales techniques.
 Prepare suitable presentations for every client.
 Sell various types of insurance policies to individuals and companies.

3. Courses:
1-Banking Diploma at “Kick Off Banking Academy" September 2015 - November 2015
 Operation & Customer Services.
 Retail Products.
 Bancassurance.
 Soft Skills & Human Resources.
2- Internship at Education for Employment (EFE) May 2012 – Aug 2012
 Business English.
 Marketing.
 Sales.
 Customer Service.
 Career direction.
2- English course at “Ministry Of Defense Language Institute".
4- Stock Exchange Course “Faculty of Commerce ". March 2009
5- ICDL. September 2009
6- Programing using visual basic November 2009
Internship Experience:
-Training at “City Trade Company " March 2009- May 2009
Extracurricular:-
- Top Achiever for 6 Months on "Area of Delta".
- Best Retailer for two months on "Area of Delta".
- Agent of the Month Prize for three times.
Personal Skills:
- Hard worker.
- Team player.
- Attention to details.
- Work under stress.
- Fast learner.
- Creative.
Banking Skills:-
- Accuracy.
- Answer Client Question.
- Communication.
- Cross sales of Service.
- Customer Relations.
- Customer Service.

4. Computer Skills:
- Very good MS. Office.
- Very good in using internet.
Language Skills:
- Arabic: Mother Tongue
- English: Very good
Hobbies:
- Playing Puzzle games.
- Reading.
- Writing poetry
Personal Data:
- Date of birth: 1 April 1991
- Marital status: Single
References available Upon Request