1. SHIKHA MISHRA
Mobile: 9619488182/9004163171, Email: shikha1501@gmail.com
NL-2, 14, B/2, Sector - 3, Nerul, Navi Mumbai - 400706.
Seeking assignments inSeeking assignments in Public RelationshipPublic Relationship with a growth oriented organization of reputewith a growth oriented organization of repute..
Location Preference: Navi Mumbai & Mumbai.
EDUCATION
QUALIFICATION SPECIALIZATION UNIVERSITY YEAR
Post Graduate Diploma Advertising & Public
Relations
Mumbai University 2011
Graduation Commerce Mumbai University 2009
PROJECTS
 Prepared an advertisement for Television Broadcasting media about "Pepper Spray for Women's
Safety".
 Research and promotion of a brand with existing brand in the market.
OBJECTIVE
"To excel myself in this competitive scenario by enhancing my own competencies for the benefit of the
company I work with and my own personal and professional growth".
WORK EXPERIENCE
CURRENT EMPLOYERS
Company: ITM Edeu. Tech (INDIA) LTD.
Position: Program Coordinator.
Period: June, 2014 till date.

2. Roles and Responsibilities:
1. Serves as the students' liaison to aid in their success in the program.
2. Interprets and explains departmental policies, program responsibilities and procedures.
3. Directs students on how to complete required forms, documentation of achievement and milestones,
etc.
4. Coordinates the application process including advising applicants of admissions procedures and
program requirements, emailing program information to prospective students, tracking applicant files
in the database, collecting supporting application materials, preparing applicant files and facilitating
faculty reviews for admissions meeting, notifying all applicants of committee decisions.
5. Ensures students compliance with program requirements and monitors student's progression to ensure
continued progress towards completion of the degree requirements. Monitors LMS, ensures
submission of Projects, assignments and reminds students of thesis proposal and candidacy deadlines.
6. Coordinates with faculty advisors regarding students' progress and compliance with policies and
procedures, keeping them up to date accordingly. Coordination with all departments like Online tutors,
Subject Matter Expert, Language reviewer for students progress and query
7. Maintains student records.
8. Reviews and submits candidacy documents and graduation materials.
9. Monitors Fees payment. Consults with faculty and ensures accurate completion and submission of
fess and related documents. Maintains fees records for each student.
10. Manages and organizes mail, calls and messages related to students query.
11. Supports other faculty and staff as needed.
12. Coordinate with students through Mail, Calls, Messages and helping them with Queries about the
Program. Also resolving Queries related to Online Portal
13. Updating students regarding any changes or modification made on portal.
14. If needed forwarding students query to respective department. And providing solution to students
15. Arranging and Providing welcome kit and Study material to student through courier
16. Providing and maintaining batch details and ID, Password to excess online portal for study.
17. Working as a single point of contact to the students on behalf of the Institution
18. Informing students about exams dates and projects and assignment submission.
19. Working on tools like M ROOMS, LMS (Learning Management System)
20. Monitoring students activity through ‘Learning Management system” , (progress and assignment
submission) and encouraging them.

3. PREVIOUS EMPLOYERS
Company: Rising Homes.
Position: Asst. Manager Client Relationship.
Period: August, 2013 till June 2014.
Roles and Responsibilities:
1. Interfacing with clients for understanding their requirements & suggesting the most viable solutions /
products and cultivating relations with them for customer retention & securing repeat business.
2. Identifying client's requirement and providing information based on their budget & future
requirements.
3. Explaining the projects in detail and resolving all their queries.
4. Maintain and update the database with information on the nature of queries and status of resolution
5. Update customers and on the status of their queries and complaints in a timely manner
PREVIOUS EMPLOYERS
Company: Swaraj Builders & Developers Pvt. Ltd.
Position: Customer Care Executive.
Period: June 2012 -Aug 2013.
Roles and Responsibilities:
1. Interacting with customer for their documents, payments & procession related queries, also responsible for
handling all post sales clarifications.
2. Managing customer centric operations, forwarding customer instructions to the concerned
department & ensuring customer satisfaction by achieving delivery & service quality norms.
3. Responsible for all collection of payment with interest, post possession.
4. Using of various applications for maintaining & retrieving records for costumer & payment related
information.

4. 5. Address queries and complaints of customers over the phone Regarding Maintenance related issue,
through emails or calls, in a timely and effective manner.
6. Conduct surveys' and collect feedback from clients related to projects or services
7. Collect and communicate customer feedback in a timely and efficient manner
8. Maintain and update the database with information on the nature of queries and status of resolution
9. Coordinate with the respective departments for resolving issues faced by the clients and update client
accordingly
PREVIOUS EMPLOYERS
Company: Akshar Builders & Developers Pvt. Ltd.
Position: Sales Executive.
Period: August, 2009 till June 2012.
Roles and Responsibilities:
• To identify the prospective clients from various fields to sell residential and commercial projects.
• To update the software's and client tracker sheet on daily basis
• To assist the sales team in achieving the sales target set by the management.
• To follow up with clients for payments as per slab structure.
• To coordinate for demand letters, sale agreements, etc.
• To participate in various exhibitions, seminars, etc.
• To arrange for site visits for clients if needed.
• To carry out reporting to the concerned managers with regards to sale of property
DECLARATION:
I hereby declare that, to the best of my knowledge and belief, the particulars given above and the declaration
made therein are true.
PLACE: SHIKHA MISHRA
DATE: