This document contains the resume of Mohamed Abd Elrahman Elraw. It summarizes his career objective to find an administrative or marketing role where he can apply his academic background and skills. It then outlines his skills and experience, including report writing, analytical skills, customer service experience as a supervisor from 2007 to present at UAE Exchange Company, and prior roles as a cashier and call center agent. It concludes with his education credentials of a Bachelor of Commerce degree from 2004 and training in areas like accounting and quality management.

1. Mohamed Abd Elrahman Elraw
DMC Dubai, UAE
Cell: 050-2651800
Email: mohamed.elraw@gmail.com
Career objective
A challenging career opportunity in the field of administrative or marketing, where
my academic background, training experience and communication skills can be
applied and further enhance
Skills Summary
Report Writing - Possess excellent Report presentation and writing skills inclusive of
Management Reporting, Audit Reports, Exception Reporting and other
Managerial Reports.
Analytical Skills - Possess significant Financial and Analytical skills.
- Identifying Process/Activities driving business and analyzing gaps and
weakness in the same.
Value Addition - Believe in value addition of the routine work being performed in
Conventional ways.
- AML Training
- Customer Care Training
Information
Systems
- Advance usage of Ms Excel (MS Office)
- Familiar with other proprietary Software’s such as Western union,
XCQ, Xpress Money etc.
Personal Skills - Ready to take the initiative to execute tasks which I perform best,
effective team worker, public-spirited
- Can reach the information resources I need by my self, use intuition to
conclude
- Solutions for vague first-time problems
Language Skills - Arabic: Mother Tongue
- English
Professional Experience
Jun.2007 –till present time
Customer Service Supervisor
UAE Exchange Company .UAE
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2. Job Duties
 Handling Customer Service and support Excellent
 Process customers' orders.
 Handling all type off complaints transaction complaints
 Handling questions and Solving Problems.
 Ensuring Customer Satisfaction through Providing innovative and sophisticated
products and services.
 Receives and dispenses cash to customers and processes demand drafts, telex/swift
transfers and express cash transfers.
 Issues demand drafts, telex/swift transfers.
 Buys and sells foreign currency and travelers cheques.
 Build and foster proactive workplace environment conducive to highest levels of
employee participation for 6-team members.
 Play a major role in calculating forex rates and giving the organization profits out of
it.
 Involved in meeting customer's inquiries and complaints, if any.
 Promotes UAE EXCHANGE products and services.
 Performed other duties as required.
 Excellent experience in handling reception desk and screening calls & email
Feb 2006 to Mar 2007
cashier & Order Taker
Kuwait food company .UAE
Job Duties
Handle calls order from the customer
Handle cash and order from the customer
Aug 2004 to Jan 2006
Call center Agent
Delta Insurance Company .Egypt
Job Duties
 Support & assure customers by providing proper information about our fast service
products
 Handle escalated calls, complaints, questions, and queries, as required.
 Ensuring timely and professional responses to all complaints, requests and queries
received.
 Proper recording and scrutiny of the complaints received.
 Establishment of effective relationships with new and existing customers, evaluation
of their needs and advice on the suitable services.
 Good understanding of the current market position of the product to which the
customer support service is provided. or excess of agreed arrangements.
 Draft general reports on performance and targets of team members as well as ensure
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3. that they exceed the targets
 Facilitate cross-functional communication within employees to improve working
environment handling all types of complaints (staffs complaint, branches related issue
and transactions complaints.
 Follow up with an individual customer until the question is answered or an issue is
resolved.
 Handling all types of email enquirers & respond to the customer enquirers through
emails
 Passive marketing activities
 convince our inactive customers to start using our service again
Education and qualifications
 Bachelor of Commerce University Menoufia University Major Accountancy

 Graduation Date May 2004
Training and self development
 A M L policy
 Quality management system.
 Accounts
 Operation.
 Cashier program.
 (ICDL) Peach three Accountant program. - Egypt.
Self study
LAST (problem solving test)
Personal Details
Date of birth: 14th
, Sep,1983
Marital Status: Marred
Military Status: Finished
Passport: valid
Driving License: Valid
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