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1. Hatem Ahmed
C U R R I C U L U M V I T A E

2. Name : Hatem Ahmed Abd Al Aziz
Mobile Number : 00971507256380
Emails : Hatemahmed392@outlook.com
Current position : Senior Sales associate
CareerObjective :
Apply my business skills to a challenging work environment into positions of higher responsibilities.
Able to work under pressure.
Creative & innovative.
Landmark group (splash)
May 2014 – till now
Senior sales associate
&
Cashier
Job Descriptions:
Completes operational requirements by scheduling and assigning employees.
Maintains frontline employees by coaching, counseling, and disciplining employees.
Planning, monitoring, and appraising job results.
Develop, train and implement Standard Operating.
Achieves financial objectives by assisting the Manager in annual budget, scheduling expenditures; analyzing
variances; initiating corrective actions.
Contributes to team and manages those including Customer Service Representatives.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and
financial statements for profitability ratios.

3. WORK EXPERIENCE:
Americana Group Dec2009 - Jun 2011
Goal gamal st,
Americana C.S.C Assistant Supervisor at call center.
Job Description:
Completes operational requirements by scheduling and assigning employees.
Maintains frontline employees by coaching, counseling, and disciplining employees.
Planning, monitoring, and appraising job results.
Develop, train and implement Standard Operating.
Achieves financial objectives by assisting the Manager in annual budget, scheduling expenditures; analyzing
variances; initiating corrective actions.
Contributes to team and manages those including Customer Service Representatives.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and
financial statements for profitability ratios. Following all restaurants about timing and quality orders to all
customers and close time should be matching financial call centre with all restaurants on system .
Etisal international Jul 2011– May 2012
Abbasia, Cairo, Egypt
Customer service
Job description:
 Attend inbound calls.
 Provide excellent customer service.
 Handle customer inquiries.
 Manage and resolve customer’s complaints.
 Process orders, forms and application.
Barclays bank Jun 2012– March 2013
Down town
Sales (credit card)
Job Description:
Communicate with customers by phone and display the card features and when to get approval from the
client, we select date with the client in order to provide the customer fills card form
Work within a team to achieve the goal.

4. CARINA Apr 2013– March 2014
Assistant manager
&
Cashier
Job Description:
Completesoperationalrequirementsbyschedulingandassigningemployees.
Maintainsfrontline employees bycoaching,counseling,anddiscipliningemployees.
Handlingcomplainingcustomers.
Supportingforstaff andresponsibilityforcashier.
CERTIFICATES :
 Facultyof arts : bachelor/ FairSeptember2008.
 University : Cairo,Egypt.
 Drivinglicense : I've got a driver'slicensefromUAE.
 IT Skills : MicrosoftWindows& Office tools&ORACLE SYSTEM.
 Language :
Arabic : Native.
English : Fluent.
Personal Data :
 Date of birth : 16 February,1985
 Nationality : Egyptian
 Place of birth : Cairo
 Marital status : Married
Qualifications :
 Flexible – Adaptable.
 Excellent interpersonal skills.
 Career Oriented.
 Able to work under pressure.
 Able to influence - Self-motivated.
 Strong communication skills.
 Customer service skills, handling customer cases.
 Solving their complains raising escalations.
 Doing reports on daily, weekly and monthly basis.
 Maintaining high level of customer service satisfaction.
 Following TAT – Turn an Around Time, first time solution.
Ability to work in a self-directed environment with multiple projects