1. Resume
of
MOHAMMAD SALAMUN KARIM
Contact Address:
10-C/5 Block – F, Madrasa Road By lane
Mohammadpur, Dhaka – 1207
Contact number: +88 01915641420
E-mail: salamunkarim@yahoo.com
1. Career Aspirations:
Having worked in different units of Banks for last 15 years, I have developed thorough knowledge and
experience inElectronicBankingplatformsof CashandTrade products.To meetmy competencies, capabilities,
skills, education and experiences I want to find a more challenging position in training, troubleshooting,
problemsolving,testing and implement new features of a product and check the ability to user the product at
user end.
2. Career History:
Dates Company/Location Designation/Job Title
22 Feb 2015 to till Date Standard Chartered
Bank, Dhaka
Assistant Manager – Client Services Group
Major Responsibilities: Provide service delivery of
queries /training/ troubleshooting for corporate client’s
e – banking channel including responsibility for out
serve and service quality efficiency and projects
within the team.
1 April 2012 to 19 Feb 2015 Standard Chartered
Bank, Dhaka
Support, Client Services Group (CSG)
Major Responsibilities: Provide service delivery of
queries /training/ troubleshooting for corporate client’s
e – banking channel including responsibility for out
serve and service quality efficiency and projects
within the team.
16thJuly 2007 to 31Mar 2012 Standard Chartered
Bank, Dhaka
Implementation Office, Transaction Banking,
Solution Delivery Major Responsibilities:
Installation, training and troubleshooting of Standard
Chartered Bank’s Electronic Banking channel
Straight2Bank. Follow up calls; enhance uses of the
e-channel to increase utilization. I was Responsible
for the e penetration of our Bank products. Starting
from the initial setup, I was responsible for the full
utilization of that product and increase of its uses.
Beside this I was also involve with other products of
Transaction Banking like SCB Cheque Writer, Info
Manager Cash & Trade, RCMS, IMAX, etc.
Additionally I was directly involve with the user
acceptance test (UAT), before any product rollout or

2. enhancement related to various products.
January 2002 to 15th July
2007
HSBC, Dhaka Assistant Officer, Payments & Cash Management
Major Responsibilities:
Installation, training and troubleshooting of HSBC’s
electronic Banking channel HSBCnet. Follow up
calls, enhance uses of the e-channel to increase
utilization. On an average I had to visit 3/4
customers per day. Beside this I had to complete
the operational jobs related to EBD. Submit
customized MIS of the Hexagon customers. I was
also responsible for the e channel product
enhancement, testing and get feedback from the
customers.
October 2001 to December
2001
HSBC, Dhaka Assistant Officer, ATM Center
Major Responsibilities: To ensure smooth
operation of ATM card center. Monitor daily ATM
transactions & machine status. Troubleshoot &
replenish ATM machines along with data input for
ATM cards & distribution among the branches.
August 2001 to September
2001
Standard Chartered
Bank, Dhaka
Tech Support Member, ATM Integration project.
Major Responsibilities: Closely work with the core
team of SCG-GB ATM Integration project, which
include new software installation for the ATMs and
testing for proper functionality and completed the
objective successfully.
March 2001 to July 2001 Standard Chartered
Bank, Dhaka
Tech Support Member, ANZ Link
Major Responsibilities: Responsible for converting
the ANZ – Link software to Internet Banking which
includes the completion of documentation along
with installation, troubleshooting & training of the
new implemented Internet Banking product for the
customer.
September 2000 March 2001 InTech Online Limited,
Dhaka.
Executive, Customer Service
Major Responsibilities: Responsible for Internet setup,
training, troubleshooting for the clients and handle
customer call as well.
Strengths:
 Good relation with customers - providing superior customer services.
 Quick learner, technically sound to grab new systems / software’s.
 Hard working and handle work pressure.
 Excellent Communication Skills.
Training:
1. 3 day Special Training course for SCB ( 13th
– 15th
Oct 2015) at BIBM
2. Customer Service Excellence & Effective Communication from BdJobs.com
3. Annual Compliance Re-Fresher from SCB.
4. Signature Conversation training for call center agent from SCB

3. 5. Hexagon migration workshop held in Hong Kong.
3. Academic Qualification:
Degree Major/Group Institution Year Result
M.B.A Finance ASA University 2012 CGPA 3.35
B. Com ( pass ) Commerce National University under Dhaka
college.
1997 2nd class
H.S.C Science Govt. Science College, Dhaka 1994 2nd class
S.S. C Science Mohammadpur Govt. High
School, Dhaka
1992 1st class
Professional Diploma:
2 years professional diploma from NIIT in Network Centered Computing which covered computer
fundamental, programming, networking, database and web page maintenance.
Computer Skills:
Operating System: Windows operating system.
Other Software:Spreadsheet, Word processor, PowerPoint, mailing software etc.
Hardware: Installation and troubleshooting of Microcomputers, printers, modem and different types of
computer peripherals & network devices.
Language Proficiency:
Reasonably Fluent in Bengali & English.
Personal Information:
Father’s Name: Late Mr Sefayet Karim
Mother’s Name: Syeeda Salma
Permanent Address:10-C/5 Block – F,(3rd Floor) Madrasa road, bi lane Mohammadpur,
Dhaka -1207, Bangladesh.
Present Address: As above
Marital Status: Married
Religion: Islam
Blood Group: B (+ve)
Nationality: Bangladeshi By Birth
Date of Birth: 1st December 1977
________________________
Mohammad Salamun Karim