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Name : Majid Ahmed Essa Abdulla.
Nationality : UAE
Date Of birth : June 30 1972
Languages : Arabic, English, Spanish, Tagalog &Urdu.
Driving License: Dubai
Mob : 050-5077037/0566262827.
Email : majidahmadessa@gmail.com
Address : Al-Mizhar 1, St.C5, Villa 52
Objectives:
To attain an interesting position with growing company that offers advancement and
will let me explore opportunities for further training as well as to find possible kinds of
careers to be pursued.
Education:
High School.UAE
WORK EXPERIENCE:
Dec 2014 - Present
 Dubai Golf:Guest Relation Officer.
Feb 2013 - Dec 2014
 Public Relation manager.
 Al Rawan Adertisment & Publishing.
June 2009 - Feb 2013
 MAF: Electronics Section Manager
 Responsibilities:
 Sales and “bottom-line”profits of the store.
 Maintain,encourage and possess “ownership mentality”.
 Develop and implement employee performance evaluations and improvement
plans.
 Effictively manage employee turnover.Provide a positive working environment
and handle employee issues appropriately and in timely manner.
 Resolve customer problems or complaints by determining optimal solutions.
 Ensure interior and exterior of store is mainatained to company standards.
 Utilize labor management tools,including effective scheduling,to maximize
productivity,profitability and margins.
 Provide exceptional customer service and ensure employees also provide the
same level of service.
 Communicate,excute and manage marketing and merchandising programs.
 Conduct regular store meetings.
 Maintain adequate store supplies.
 Management of all store operational issues,including store housekeeping,store
administrative duties,physical inventories,price changes,labels,etc.
Jan 2006 - June 2009
 United Bank limited: Collection and Recovery Assistant Manager.
 Duties & responsibilities:
 To follow up and collect on all overdue,delinquent (over credit limit
cards)customers.
 Act on collection re[ports initiated by the Manager after his review and
comments.
 Handle number of calls/contact(as per department set targets)& follow-up on
customer’s commitment to pay.
 Identify un-contactable/skip customers and redirect/carry out these for field
visits.
 Follow-up with employers for employee status,ESOB.Send confirmation letters
to employers to confirm employment status and establish contact with the
customer.
 Send collection standard letters/SMS/Emails to un-contactable customers.
 Perapare daily/weekly/progress report(daily performance tracker).
 Review collection MIS to measure own effectiveness,productivity & efficiency.
Jan 2005 - Jan 2006
 DU Telecom: Call Center Supervisor
 Job Description:
 Do outgoing calls.
 Answering client calls.
 Lead generation.
 Handling client queries.
 Timely support to sales team.
 Daily lead reports.
 Building good Relation with clients to present the company to meet company’s
objectives.
Sept 2003 - Jan 2005
 Burj Al Arab: Guest Relation Officer
 Job Responsibilities include Check in Check out, deal with guest complaints,
coordination with House Keeping, managing guest reviews.
Aug 2001 - Aug 2003
 Dubal: Utility Operator
 Job Purpose:
 Support and assist co-workers in carrying out all the required operations while
maintain high standards of quality work and safety.
 Meet the Task that I was trained to do within the production areas.
 Perform all tasks in a safe and efficient manner in compliance with the
company’s operating procedures and safety regulations.
 Maintain high level of housekeeping at all times.
Aug 1994 - Jun 2000
 Dubai Police: Interrogator (CID)
 Interrogator.
 Fitness Trainer.(Crisis and Emergency dept.)
IT Skills:
Word, Excel and Internet.
Key Qualifications:
Excellent team management.
Excellent customer service and public relation skills.
Excellent results against plan in terms of profitability and quality.
Able to handle responsibilities.
Work under pressure and meet deadlines.
Coach and Develop staff.
Able to resolve problems to achieve customer satisfaction
Majid Ahmed Issa Updated CV

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Majid Ahmed Issa Updated CV

  • 1. Name : Majid Ahmed Essa Abdulla. Nationality : UAE Date Of birth : June 30 1972 Languages : Arabic, English, Spanish, Tagalog &Urdu. Driving License: Dubai Mob : 050-5077037/0566262827. Email : majidahmadessa@gmail.com Address : Al-Mizhar 1, St.C5, Villa 52 Objectives: To attain an interesting position with growing company that offers advancement and will let me explore opportunities for further training as well as to find possible kinds of careers to be pursued. Education: High School.UAE WORK EXPERIENCE: Dec 2014 - Present  Dubai Golf:Guest Relation Officer. Feb 2013 - Dec 2014  Public Relation manager.  Al Rawan Adertisment & Publishing. June 2009 - Feb 2013  MAF: Electronics Section Manager  Responsibilities:  Sales and “bottom-line”profits of the store.  Maintain,encourage and possess “ownership mentality”.  Develop and implement employee performance evaluations and improvement plans.  Effictively manage employee turnover.Provide a positive working environment and handle employee issues appropriately and in timely manner.  Resolve customer problems or complaints by determining optimal solutions.
  • 2.  Ensure interior and exterior of store is mainatained to company standards.  Utilize labor management tools,including effective scheduling,to maximize productivity,profitability and margins.  Provide exceptional customer service and ensure employees also provide the same level of service.  Communicate,excute and manage marketing and merchandising programs.  Conduct regular store meetings.  Maintain adequate store supplies.  Management of all store operational issues,including store housekeeping,store administrative duties,physical inventories,price changes,labels,etc. Jan 2006 - June 2009  United Bank limited: Collection and Recovery Assistant Manager.  Duties & responsibilities:  To follow up and collect on all overdue,delinquent (over credit limit cards)customers.  Act on collection re[ports initiated by the Manager after his review and comments.  Handle number of calls/contact(as per department set targets)& follow-up on customer’s commitment to pay.  Identify un-contactable/skip customers and redirect/carry out these for field visits.  Follow-up with employers for employee status,ESOB.Send confirmation letters to employers to confirm employment status and establish contact with the customer.  Send collection standard letters/SMS/Emails to un-contactable customers.  Perapare daily/weekly/progress report(daily performance tracker).  Review collection MIS to measure own effectiveness,productivity & efficiency. Jan 2005 - Jan 2006  DU Telecom: Call Center Supervisor  Job Description:  Do outgoing calls.  Answering client calls.  Lead generation.  Handling client queries.  Timely support to sales team.  Daily lead reports.
  • 3.  Building good Relation with clients to present the company to meet company’s objectives. Sept 2003 - Jan 2005  Burj Al Arab: Guest Relation Officer  Job Responsibilities include Check in Check out, deal with guest complaints, coordination with House Keeping, managing guest reviews. Aug 2001 - Aug 2003  Dubal: Utility Operator  Job Purpose:  Support and assist co-workers in carrying out all the required operations while maintain high standards of quality work and safety.  Meet the Task that I was trained to do within the production areas.  Perform all tasks in a safe and efficient manner in compliance with the company’s operating procedures and safety regulations.  Maintain high level of housekeeping at all times. Aug 1994 - Jun 2000  Dubai Police: Interrogator (CID)  Interrogator.  Fitness Trainer.(Crisis and Emergency dept.) IT Skills: Word, Excel and Internet. Key Qualifications: Excellent team management. Excellent customer service and public relation skills. Excellent results against plan in terms of profitability and quality. Able to handle responsibilities. Work under pressure and meet deadlines. Coach and Develop staff. Able to resolve problems to achieve customer satisfaction