Abdelrahaman Gamal Abdelwahab
ADRESS: Al AIN , United Arab Emirates
Mobile # +971568032716
Email : firstname.lastname@example.org
Visa type : Resident visa
Career Objective :
To obtain challenging, creative and responsible position on the field of sales in distinct
organization where I can utilize and enhance my technical knowledge, experience and
analytical & interpersonal abilities.
Sales in Cairo bank from Jan 2011 till Feb 2012
Mobinil Egypt – as call center agent
2012 – 2015
To adhere the best business practices with each client call issuing a token number
where overall client satisfaction is a key performance indicator to the profile.
Handling corporate mails, assisting the customers on all their queries and giving
feedback with regards to reported data or voice problems.
Rich experience with the Customer Relationship Management software like Siebel.
Creation of the new account and activation of the Sim card and handsets are part of
Exploring opportunities to open new accounts & maximize the sales ,maintaining and
developing relationships with existing customers in person, and via telephone calls and
Managing all kind of retail activity within ( monitoring stock/handle customer complaints,
handling customer requests/cash control /Transition)
Manage All work orders activities on BSCS profile account in term of consumer business
Raise work order for fixed services ( Internet/TV/landline ) requested by the customer & follow
up with the concerned departments to ensure service delivery
Raising Trouble tickets to handle customer complaints& services
Raising the quality of services/meeting customer satisfaction
Consolidate, sort out, review and summarize the weekly/monthly reports
Formalize work instruction & delivery process to meet the service level agreements between
Customer servise (sales) at Etisalat UAE from Aug 2015 til now
I graduated from college with a Bachelor of Commerce Accounting Division 2011.
Banha university. Egypt.
- Computer skills:
Perfect surfing internet.
Very good knowledge of (Excel, Word).
- Language skills:
Arabic: native language.
English: Good command of both written and spoken.
- I have a Driving license from UAE
- International computer driving license (ICDL).
- English language courses.