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Abdelrahman eraky 2cs


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Abdelrahman eraky 2cs

  1. 1. Abdelrahaman Gamal Abdelwahab  ADRESS: Al AIN , United Arab Emirates  Mobile # +971568032716  Email :  Visa type : Resident visa Career Objective : To obtain challenging, creative and responsible position on the field of sales in distinct organization where I can utilize and enhance my technical knowledge, experience and analytical & interpersonal abilities. Work History: Sales in Cairo bank from Jan 2011 till Feb 2012 Mobinil Egypt – as call center agent 2012 – 2015 To adhere the best business practices with each client call issuing a token number where overall client satisfaction is a key performance indicator to the profile. Handling corporate mails, assisting the customers on all their queries and giving feedback with regards to reported data or voice problems. Rich experience with the Customer Relationship Management software like Siebel. Creation of the new account and activation of the Sim card and handsets are part of the profile.. Exploring opportunities to open new accounts & maximize the sales ,maintaining and developing relationships with existing customers in person, and via telephone calls and emails Managing all kind of retail activity within ( monitoring stock/handle customer complaints, handling customer requests/cash control /Transition) Manage All work orders activities on BSCS profile account in term of consumer business Raise work order for fixed services ( Internet/TV/landline ) requested by the customer & follow up with the concerned departments to ensure service delivery Raising Trouble tickets to handle customer complaints& services
  2. 2. Raising the quality of services/meeting customer satisfaction Consolidate, sort out, review and summarize the weekly/monthly reports Formalize work instruction & delivery process to meet the service level agreements between different departments Customer servise (sales) at Etisalat UAE from Aug 2015 til now Education : I graduated from college with a Bachelor of Commerce Accounting Division 2011. Banha university. Egypt. Skills: - Computer skills: Perfect surfing internet. Very good knowledge of (Excel, Word). - Language skills: Arabic: native language. English: Good command of both written and spoken. - I have a Driving license from UAE Courses : - International computer driving license (ICDL). - English language courses.