1. Rabab Mahrous
Street 51, Near AL Rashidiya Metro Station, Dubai, UAE
Tel: 0552176681
rababmahrou@yahoo.com
Career Objective: I am seeking a competitive and challenging environment,
Where I can serve your organization and establish a career for myself
Education: Bachelor Archaeology Islamic department, Cairo University 2006 - 2010
Experiences:
Working at Serco out Source Company at
Abu Dhabi Islamic bank as a quality department's member from July 2015-till now
Job Duties:
• asking the customer about their satisfaction and their feedback.
• Assisting the customer to solve their problems by listening to them, write it and send it to the authorized team.
• Trying to avoid the same problem to happened again.
• Ensure that there are enough ATM machines.
• Ensure from the attitude of the employees in the branches or through call center staff.
• Perform another task assign by immediate superior.
Customer service representative at Land Mark Group in Dubai from December 2013-
July2015
Job Duties:
• Ensure that each customer receives outstanding service by providing a friendly environment, which
includes greeting and acknowledging every customer and other aspects of customer service.
• Checking the payment of the customer before taking them in the playing area.
• Assisting and ensure the safety of the children while playing.
• Report immediately to the supervisor if any problem occurs regarding the games of machine and related
matters.
• Perform a variety of maintenance work, including repair of rides.
• General maintenance of rides like greasing; changing oil and busted lights.
• Cashier as required.
• Store room in charge.
• Perform other task assign by immediate superior.
Contact center representative at Mobinil telecom Egypt from March 2011- July 2012
Job Duties:
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

2. Dental Receptionist
Job Duties:
• Dealing with calls from patients and calling them if appropriate.
• register new patients according to established office protocols
• assist patients to complete all necessary forms and documentation.
• Handling payment from patients.
Skills:
Personal skills:
• Hard worker and appreciates teamwork spirit.
• Problem solver and creative.
• Ability to work under pressure.
• Good communication skills.
Language skills
Language Arabic native
Very good in spoken and written English
Computer Good in Microsoft office
Interests:
Reading and running
Personal Data:
Date of Birth: July 1, 1989
Place of birth: Cairo, Egypt
Nationality: Egyptian
References Furnished upon request.