This document provides a detailed resume for Ms. Laddawan Tantisantiwong, including her contact information, education history, work experience, skills and interests. She has over 20 years of experience in business development, marketing, and customer service roles. Currently, she is the Business Services Manager at the British Chamber of Commerce Thailand, where she helps UK companies expand into Thailand. Previously she held roles such as Business Development Executive and Retail Manager. She has a Master's degree from the University of Queensland in Australia and is fluent in both Thai and English.

1. Ms. Laddawan Tantisantiwong Phone: 087 798 5331
Ms. Laddawan Tantisantiwong
57/69-70 Tiwanon Road,
Tambon Talad Kwan, Amphur Muang
Nonthaburi 11000
Home Phone : +66 (0)2 526 0708
Mobile Phone : +66 (0)87 798 5331
Email : dabkk_@hotmail.com
Nationality: Thai
Health: Excellent
Languages: Thai/ English (Fluent)
Education / Professional Bodies
 Master of Business Administration
(MBA), University of Queensland
(Melbourne campus), Australia (2005)
 Postgraduate Diploma in Marketing,
Melbourne Business School, The
University of Melbourne, Australia
(1997)
 Bachelor of Arts, Thammasat University,
Bangkok (1994)
 High School Diploma, St Francis Xavier Convent
School Bangkok
 Marketing and Hospitality Certificates; English
Proficiency for Academic Purposes (Australian
Certificates)

2. Ms. Laddawan Tantisantiwong Phone: 087 798 5331
Career Summary
Feb. 2014 - Present
Nov. 2007 – Jan. 2014
2004 – 2007
2002 – 2003
2000 - 2001
1999 - 2000
1998
1996 - 1998
1994 - 1996
Business Services Manager at British Chamber of Commerce Thailand
Business Development & Corporate Communications Executive at M&C
Energy (Thailand) Ltd, a UK - headquartered Energy and Carbon
Management consulting firm
Retail Assistant at David Jones Limited, Melbourne, Australia
Assistant Retail Manager at The Hour Glass
Production Development Manager at Leif Design Thailand, a US-
headquartered premium gift designing and supplying company
Sales and Marketing Manager at Drubba (Thailand) Limited, a distributor of
Aigner
Executive Secretary to Managing Director at James & Partners Law Firm
Various temporary positions during full time university studies in Australia:-
translator at Financial Sector Restructuring Authority of Thailand; part time
waitress at a Thai restaurant in Melbourne; part time librarian at University
of Melbourne; translator at Central Equity Limited Australia (a property
developer in Melbourne) and secretary to Managing Partner at Tilleke &
Gibbins Law Firm in Thailand.
Senior Guest Relations Officer at Palm Courtt Bangkok, an exclusive
Serviced Apartment

3. Ms. Laddawan Tantisantiwong Phone: 087 798 5331
British Chamber of Commerce Thailand Feb. 2014 – Present
 Position: Business Services Manager (Overseas Business Network Project in collaboration with
UK Trade & Investment, British Embassy Bangkok)
 British Chamber of Commerce Thailand (BCCT)
 Responsibilities / Achievements:
 Responsible sectors are Automotive, Advanced Engineering, Engineering, Procurement
and Construction (EPC), Manufacturing based, Machinery, Pharmaceuticals,
Conventional and Renewable Energy.
 Undertake comprehensive market research for UK companies interested in expanding their
business in Thailand; followed by meeting arrangement with Thai validated companies as
business partners.
 Implement business strategies and plans to support each individual UK companies’ profiles
seeking to begin or expand their respective businesses.
 Identify business opportunities and produce Sector Reports for UK companies.
 Represent BCCT at various Trade & Investment Roadshows throughout the UK promoting
business opportunities in Thailand; conducted 1-2-1 meetings / briefings with UK companies.
 Event creation and management of UK Trade Missions to Thailand, i.e. Smart Cities,
Automotive, ASEAN Ceramics, ASEAN Power Week / Renewable Energy Asia Reception
by PennWell Corporation and Energy Mission to Thailand by the Energy Industries Council.
 Develop a network of contacts with UK, Thai and multinational companies as well as Thai
Government bodies and Trade Associations.
 Support wider work of the BCCT team including the creation of additional business
opportunities for BCCT members.
 Develop and maintain a close working relationship with UK Trade & Investment, British
Embassy Bangkok.
 Provision of support to the Project Director and Executive Director as required.
M&C Energy (Thailand) Ltd. Nov. 2007– Jan. 2014
 Position: Business Development & Corporate Communications Executive
 M&C Energy (Thailand) Ltd. – a UK-headquartered Energy and Carbon Management
Consulting Firm
 Responsibilities / Achievements:-
 Business Development with major Thai and international organizations for energy
consultancy services.
 Preparation of all marketing materials including service publication materials, advertising
materials, internal PR materials (online newsletter, intranet, website, case studies and
testimonial letters from clients) and external PR materials (Thai Corporate Brochure,
advertorial / informative articles, press interviews in the industrial magazines and major
business Newspapers in Thailand such as Bangkok Post and The Nation).
 Proposed and arranged seminars, presentations and exhibitions to raise the awareness of
corporate brand and consultancy services leading to successfully secure new business leads /
prospects. Responsible for and maximize all the marketing activities within the given budget

4. Ms. Laddawan Tantisantiwong Phone: 087 798 5331
in each financial year. For instance, seminars at National Food Institute and Amata Nakorn
Industrial Estate, presentations at British Chamber of Commerce and at the Australian – Thai
Chamber of Commerce, exhibitions at Entec Pollutec (BITEC) and Thailand ESCO (Energy
Service Company) Fair at Queen Sirikit Convention Centre, in collaboration with the
Federation of Thai Industries.
 Liaise with government bodies overseeing the energy sector in Thailand such as Department
of Alternative Energy Development and Efficiency (DEDE), Energy Policy and Planning
Office (EPPO) under Ministry of Energy and The Institute of Industrial Energy under the
Federation of Thai Industries.
 Liaise with various corporate representatives and Chambers of Commerce to ensure that
company maximizes all potential opportunities (corporate and public) to promote the
consulting services including British Chamber of Commerce, Thai Chamber of Commerce,
American Chamber of Commerce, Australian Chamber of Commerce and British Embassy.
 Organized the New Office Opening Launch in 2008 which included the exclusive press
interviews for the company’s management with Bangkok Post and Thai Business
Newspapers; Invitations to the UK Trade & Investment representative, British Embassy.
 Established and maintained effective relationship with major media including Bangkok Post,
The Nation, Thai Business Newspapers and various industrial magazines in Thailand / Asia to
ensure above activities receive maximum media coverage. Examples included organising
interviews for the Management with the National News Bureau of Thailand (NNT) and
Channel 11 “Morning Talk” Show regarding energy efficiency and carbon management
initiatives.
 Frequently attend business networking events to raise the corporate profile.
 Translation works of all relevant supporting materials
David Jones Limited Australia Dec. 2004 - May 2007
 Position: Retail Sales Assistant (Women’s, Leisure, Sportswear, Children Clothes & Toys).
 David Jones Limited, a high-end department store chain in Australia
 Responsibilities / Achievements:-
 Hands-on experience in customer service providing 1-2-1 exclusive assistance to private
shoppers including communication of information regarding new collections to frequent
customers and David Jones cardholders.
 Responsible for leisure and sportswear; visual merchandising and product display.
 Inter-store merchandise transfer documentation throughout Australia.
 Provision weekly commercial feedbacks in regards to customers, trends, merchandise, best-
selling items or slow moving products to the Management.
 Assisted Sales Supervisor for the stock inventory for sale promotions and Annual Sale Period;
stock take counts at the end of each financial year.

5. Ms. Laddawan Tantisantiwong Phone: 087 798 5331
The Hour Glass. Thailand Feb. 2002 - Sep. 2003
 Position : Assistant Retail Manager
 The Hour Glass, a multi-brand luxury watch retailer
 Responsibilities / Achievements:-
 Achievement of monthly sales targets.
 Sales budget planning/performance tracking each financial year.
 Flagship Store Opening Launch at Gaysorn Plaza.
 Managed advertising and promotional activities, i.e. various joint promotions such as Club
Med, building brand awareness through frequent PR release, sales promotion activities with
major department stores in Thailand, participated at International Watch Fair at Central
Department Store.
 Sales Training Session at HQ in Singapore.
 Expansion of business channels including hotels and Japanese tourists in Thailand.
Leif Design Thailand May 2000 - Dec. 2001
 Position : Production Development Manager
 Leif Design, a US- headquartered premium gift designing and supplying company
 Responsibilities:-
 Management of the production process including product quality assurance to ensure the
customer’s expectations are met and orders fulfilled. Customers included Bloomingdale and
Kate Spade.
 Outsourced raw materials in Thailand and Hong Kong (business trips to inspect new potential
manufacturing partners and assess production capabilities).
 Established business relationship with several Hong Kong and Korean companies to expand
the production of premium gifts.
 General management of the Bangkok office which included the establishment of relationship
with various manufacturers to handle urgent request from the main office in L.A.
Drubba (Thailand) Co., Ltd. Jan. 1999 - Apr. 2000
 Position : Shop and Marketing Manger
 Drubba (Thaland) Co., Ltd., a sole distributor of Aigner (German luxury brand of leather
goods and fashion)
 Responsibilities / Achievements: -
 Managed all brand promotion and sales activities, magazines and newspapers advertising as
well as in-store visual merchandising.
 Ensured the consistency of local promotional activities with international corporate brand
image and marketing strategies; Hand on experience on customer and after sales service.

6. Ms. Laddawan Tantisantiwong Phone: 087 798 5331
 Co-ordinated product shipment from Germany and the local retail pricing.
 Monitored shopping patterns of hi-end customers in Thailand for selection of merchandising.
 Weekly report to head office in Munich regarding the merchandising, sales activities, general
local market conditions including market survey of other competitive brands.
 Trip to Munich for Autumn-Winter 2000 Collection.
James & Partners Law Office May 1998 - Dec. 1998
 Position : Executive Secretary to Managing Director
 James & Partners, an international law firm
 Responsibilities / Achievements: -
 Reported directly to the Managing Director with comprehensive responsibility in secretarial
and administrative assignments.
 Translated legal correspondence, agreements and contracts for corporate cases.
 Co-ordinated between prospective international clients and Thai lawyers.
Various Part Time Positions during studies in Australia 1996 - 1998
Various temporary positions during full time university studies in Australia including translator at Financial
Sector Restructuring Authority of Thailand; part time waitress at a Thai restaurant in Melbourne, part time
librarian at The University of Melbourne; translator at Central Equity Limited Australia (a property developer)
and secretary to managing partner at Tilleke & Gibbins law firm in Thailand.
Palm Courtt Bangkok Jul 1994 - Feb. 1996
 Position : Senior Guest Relations Officer
 Palm Courtt Bangkok, an exclusive serviced apartment
 Responsibilities / Achievements: -
 Advertising and promotional activities included sales & marketing planning, press
conference.
 Organised all in-house functions and monthly networking events for tenants including
birthdays, Christmas and New Year parties; River Cruise Trip (Loy Krathong)
 Hand on experience in dealing with customer service and press conference.
 Promotional trips including
OTHER
Computer skills: Microsoft Word, Excel, PowerPoint, Internet, Lotus Notes
Interests: National & International News pertaining to Trade & Investment in Thailand and
ASEAN Region, Documentaries, National Geographic Channel, Cooking Show,
Badminton, Biking, Dogs, Different cultures and people

7. Ms. Laddawan Tantisantiwong Phone: 087 798 5331
REFEREES
Mr. Ben Raby
Deputy Director of Trade & Investment
UK Trade & Investment
British Embassy Bangkok
14 Wireless Road
Bangkok 10330
Tel: +66 (0)2 305 8294
Mobile Phone: +66 (0)81 801 1272
Email: ben.raby@fco.gov.uk
Mr. Christopher Bruton
Director for Thailand & Indochina
Dataconsult Ltd.
54 Soi Santipharp
Nares Road
Surawong
Bangkok 10500
Tel: +66 (2) 233-5606-7 / +66 (2) 236-2780
Email: chris@dataconsult.co.th
Mr. Simon Northrop
Strategic Development Director
M&C Energy Group Limited
Claymore House
Enterprise Way
Dunfermline, Fife
KY11 8PY
UK
Tel: +44 (0) 1383 745103
Mobile phone: +44 (0) 7720 419365
Email: simonn250558@hotmail.co.uk