This document is a curriculum vitae for Mr. Dennis Sanchez Villaruz that summarizes his career experience in the hospitality industry. It details that he currently works as an F&B Supervisor at Dusit Thani Dubai, where he has held various roles since 2012, including as a Hotel sommelier, banquet captain, and guest service agent. Prior to this, he worked at Hatta Fort Hotel in various roles from 2004 to 2007 such as a room attendant and waiter. He aims to work as a Restaurant and Bar Manager and has acquired skills in areas such as communication, computer skills, leadership, and attention to detail.
This guide will help the beginners to learn what is catering industry and the various types of catering sector. Process of catering and the major challenges were discussed. will Helps to start a new catering business. Food waste and the practical challenges were explained in a short note
Classification of Hotels.
Need for organization.
Vision,mission,objective,goal & strategies.
Major departments of Hotels.
Major and minor revenue generating departments
Front office transactions are typically charted on account statement called folios. A folio is a statement of all transactions (debits & credits) affecting the balance of a single account. When an account is created, it is assigned a folio with a starting balance of zero.
This guide will help the beginners to learn what is catering industry and the various types of catering sector. Process of catering and the major challenges were discussed. will Helps to start a new catering business. Food waste and the practical challenges were explained in a short note
Classification of Hotels.
Need for organization.
Vision,mission,objective,goal & strategies.
Major departments of Hotels.
Major and minor revenue generating departments
Front office transactions are typically charted on account statement called folios. A folio is a statement of all transactions (debits & credits) affecting the balance of a single account. When an account is created, it is assigned a folio with a starting balance of zero.
1. CURRICULUM VITAE
Mr. Dennis Sanchez Villaruz
Present Address: P.O. Box 23335 Dubai
United Arab Emirates
Email Address: dnns_villaruz@yahoo.com
Contact Number: +971509107248
CAREER OBJECTIVE
To work as a “Restaurant and Bar Manager” in Hospitality industry, to show my excellence in
hospitality sector and aiming to grow along with the development of the organization.
CAREER EXPERIENCE
Dusit Thani Dubai (5 Star Hospitality Business Hotel)
F & B Supervisor (April 2012 up to present)
Hotel sommelier
Food and Beverage Departmental Trainer
Managing restaurant and bar operations, planning, budgeting, promotion, costing, inventory
control, conducting training and daily briefing.
Managing and coordinating the kitchen staff to ensure the on-time requirements at the
counters.
Promoting professionalism and friendly service to the customers, employer, colleague and
even competitors.
Expertise in handling the unsatisfied customers and ensuring the problems get sorted in the
best possible way.
Responsible with utmost care towards hygiene, abide to the compliance in following the
safety policies.
Outlet In-charge and dedicated and sincere towards profession.
Banquet Captain (November 2010 - March 2012)
Managed and supervised banquet events coordinate with kitchen and bar to get correct details
of the menu, food and beverage preparation activities, and service standards.
Ensured that cleanliness of the venue are ready before guests arrive, included the dining
tables, bar, food, and beverages prior to a function and events.
Scheduled banquet service personnel, assigned specific tasks or services, ensured that safety
and sanitation codes are followed, and trained staff to recognize improper guest behavior.
2. Guest Service agent (October 2007 - October 2010)
Responsible for all service preparations before, during and after the service mis-en-place &
mis-en-scene.
Possessed good knowledge of food, beverage and service standard.
Greeted and served customers and served them in a professional, discreet and personalized
way.
Actively use up selling techniques to exceed guest expectations and increase revenue.
Assisted with the wine service whenever requested by F&B Supervisor/Headwaiter.
Maintained a safe and environmentally friendly way to protect guests’and colleagues’health
and safety,as well as protect and conserve the environment.
Complied with the hotel environmental, health and safety policies and procedures
Hatta Fort Hotel (5 Star Hotel)
Hatta Dubai, U.A.E. (January 2004 to October 2007)
Room attendant, linen room attendant, Mini bar agent, coffee shop waiter, fine dining waiter
banquet assistants, and conference coordinator
Maintained cleanliness of hotel and guest room, made the beds, vacuum floors bed, linen
and towels change Treating stains, for example, carpet stains or damage to the polished wood
replacing stock guest supplies such as shampoo and soap
Provided high quality standard of service and customer satisfaction, checked with customers
to ensure that they are enjoying their meals and take action to correct any problems.
Made sure all requirements for meetings, conference and banqueting event will meet at the
right time.
Collected payments from guest/customers.
Served food and/or beverages to patrons; prepared and served specialty dishes at tables as
required.
Checked patrons' identification in order to ensure that they meet minimum age requirements
for consumption of alcoholic beverages.
University of Iloilo Consumers Cooperative Store Inc. Iloilo City Philippines
Accounts Payable/receivable Clerk, Cashier and inventory Clerk
April 1997 to April 2000
Responsible of debit and credit of the company.
Insured the good high quality of product and services.
Insured that the products are sufficient, good quality, and good condition to satisfy the
customers.
Handled the delivery and receiving stocks.
Cashier, purchasing officer and Inventory clerk.
SKILLS
Effective verbal, and writing communication Skills
Computer Skills.
Leadership, Teamwork and Ability to Handle Pressure
Attention to Detail, Enthusiasm, Initiative and flexibility
3. SPECIALACHIEVEMENT
Certificate of Appointment to Silver Star
Excellent Performance
Febuary 2015 & May 2015
Dusit Thani Dubai
Colleague of the Month
Front of the House
Febuary 2015
Dusit Thani Dubai
TSI quality Service Person-In-Charge
Level 2 Award (with merit)
Cerificate Number # TSI – QS
PIC – PL204615
Dusit Thani Dubai
July 08, 2015 – June 07, 2020
Night Auditor Cross Training
Human Resources Cross-Training
Dusit Thani Dubai
August 2008
WSET AWARDS
Wine and Spirit Education Trust
39-45 Bermondsey Street, London
LEVEL 1 Foundation Certificate in wines
October 24, 2008
LEVEL 2 Wine and Spirits Awards
September 1-5, 2013
Introductory Whisky Training
The Chivas Academy
August 08, 2008
Basic Food Hygiene Training Course
Boecker Food Safety
December 22, 2007 to present
4. REFERENCES
Subarna Thapa
F&B Manager,
Dusit Thani Dubai
Contact Number: +971506587120
Mariann Ragunton
Assistant Restaurant Manager
Pax Ristorante & lounge
Dusit Thani Dubai
Dubai, U.A.E.
Contact number: +97153429852
Usman Ahmad
Banquet Operations Manager
Dusit Thani Dubai
Dubai, U.A.E.
Contact number: +971554984303
I declare that to the best of my knowledge and belief, I hereby certify that the above information’s are
True and correct.
Respectfully yours,
Mr. Dennis Sanchez Villaruz
Applicant