This document discusses various customer experience initiatives at We Are Blinds.com, including focusing on company culture, social customer feedback, understanding the customer journey, and leveraging employee ideas. It highlights the impact of initiatives like "The Voice Speaks" internal recruiting tool, social media referral traffic, addressing micro-feedback on issues, using customer ratings and reviews for inspiration and vendor ratings, longer CEO letters, and a customer experience council. It concludes with tips for prioritizing customer experience initiatives.
Collaborate baby! Smart Collaboration and Communication Matters (from Frost ...Katie Laird
Are you effectively maximizing your employee creativity and brain power across teams? Organizational silos are an unacceptable hindrance to your success. Learn how Blinds.com works across teams (from the contact center to marketing to IT and beyond) to enhance business strategy, day-to-day communications, customer experience, profitability and more.
Key Take-Aways:
- Actionable steps to promote cross-team communication and collaboration – how does this work?
- Top 5 questions your contact center should ask other company departments to succeed – where do we start?
- Success stories on interdepartmental projects that could change the way you do business – what are the opportunities?
Description: The way we navigate the next 60-90 days will directly determine the speed at which we are able to come back from the COVID-19 crisis. This 60-minute Webinar will delver a list of specific action steps to build trust, credibility and thought-leadership with your local community. You’ll also be given a list of things to avoid that can damage your relationships and overall reputation.
Key Audience Takeaways:
- Best practices to serve, support and strengthen your online community
- Perform a digital audit and fix critical issues that may be damaging your business
- You Coronavirus Content plan (appropriate topics and frequency)
- Using video to connect and create value
- The five digital don’ts too many businesses are currently making
Early Stage Customer Development at Home and in the US.
We're an early stage Startup in Germany with our Target customer sitting in the US. How do you get "out of the building" without booking a transatlantic flight?
Being a freelancer is great. Self-employment is one of the most rewarding opportunities available. It's a foot-step for becoming a business owner.
It's not always easy. Finding clients, especially when starting out, can be the most difficult challenge. The tactics detailed in this presentation are designed to help your business when the future seems uncertain.
Shut up and eat your french fries: Asking Effective QuestionsEd Kless
This session is dedicated to the possibility that professionals can greatly increase the value they provide to their customers if they hone their skills at asking better, more effective questions. Developing an enhancing this skill is not easy because it requires us to rethink the paradigms and prejudices of the past. If you would like to contribute to a conversation about this topic, please join Ed Kless, Sage senior director of partner development and strategy.
Collaborate baby! Smart Collaboration and Communication Matters (from Frost ...Katie Laird
Are you effectively maximizing your employee creativity and brain power across teams? Organizational silos are an unacceptable hindrance to your success. Learn how Blinds.com works across teams (from the contact center to marketing to IT and beyond) to enhance business strategy, day-to-day communications, customer experience, profitability and more.
Key Take-Aways:
- Actionable steps to promote cross-team communication and collaboration – how does this work?
- Top 5 questions your contact center should ask other company departments to succeed – where do we start?
- Success stories on interdepartmental projects that could change the way you do business – what are the opportunities?
Description: The way we navigate the next 60-90 days will directly determine the speed at which we are able to come back from the COVID-19 crisis. This 60-minute Webinar will delver a list of specific action steps to build trust, credibility and thought-leadership with your local community. You’ll also be given a list of things to avoid that can damage your relationships and overall reputation.
Key Audience Takeaways:
- Best practices to serve, support and strengthen your online community
- Perform a digital audit and fix critical issues that may be damaging your business
- You Coronavirus Content plan (appropriate topics and frequency)
- Using video to connect and create value
- The five digital don’ts too many businesses are currently making
Early Stage Customer Development at Home and in the US.
We're an early stage Startup in Germany with our Target customer sitting in the US. How do you get "out of the building" without booking a transatlantic flight?
Being a freelancer is great. Self-employment is one of the most rewarding opportunities available. It's a foot-step for becoming a business owner.
It's not always easy. Finding clients, especially when starting out, can be the most difficult challenge. The tactics detailed in this presentation are designed to help your business when the future seems uncertain.
Shut up and eat your french fries: Asking Effective QuestionsEd Kless
This session is dedicated to the possibility that professionals can greatly increase the value they provide to their customers if they hone their skills at asking better, more effective questions. Developing an enhancing this skill is not easy because it requires us to rethink the paradigms and prejudices of the past. If you would like to contribute to a conversation about this topic, please join Ed Kless, Sage senior director of partner development and strategy.
How to Master Difficult Conversations at Work – Leader’s GuidePiktochart
Confrontation and having difficult conversations with employees is one of the hardest jobs of a leader. Learn how to approach them using the GROW acronym:
G is for Goals
Start every difficult conversation by stating its purpose
R is for Reality
State the reality of how the person is performing or how he or she is behaving.
O is for Options
Lay out a few options to help this person improve.
W is for Willingness
Ask this person what they would do and give them time to respond
Here's the full article about it: https://piktochart.com/blog/master-difficult-conversations
Let us know how you approach difficult conversations!
What's Your Role in the HR Revolution - Edwin JansenSocialHRCamp
The world of work is going through revolutionary changes, and HR being in the center of it all can be a turbulent, anxiety ridden experience. In this lively workshop (promising more interaction than slides) Edwin Jansen will draw upon his wide-ranging experience in HR tech, marketing and leading change to help us each answer three important questions: 1. Who are we individually as change-agents? 2. Why should we be inspired by all this HR change and technology? 3. What can we do to best play our unique roles, enjoy the change, and feel proud of the difference we’re making?
Email marketing has been the cornerstone of most online marketing and digital fundraising campaigns for the last 15 years. But email response rates are in decline.
Here are 3 clear tactics that you can employ to improve your results from email.
Buffer's Top 10 Learnings Growing to $10 Million ARRBuffer
Buffer's Co-founder, Leo Widrich, shares his top 10 learnings from five and a half years of growth at Buffer on the road to $10 annual recurring revenue (ARR).
Why are the best technologists aspiring to the same career path as their parents?
Find out why now is the best time to start a startup for the most ambitious technical people.
EF helps technologists build their own startups - we select individuals based on talent, rather than on a team or an idea.
How to use Content Marketing in eCommerceDemac Media
Great content should be the focus point of your marketing efforts to ensure the future success of your online store. Why? Because customers are information seekers at heart, especially when they buy online, so what better way to "feed their need" than to give them what they really want! We'll be discussing how to use content marketing in eCommerce, along with some best practice tips, and then open the floor up to find out which strategies are working for merchants, which ones they'd like to try, and how this is changing online buying behaviours.
Become a Better Engineer Through WritingIntuit Inc.
Intuit's iOS Software Engineer, Kristina Thai, presents 4 writing channels that help engineers at the 2015 Grace Hopper Celebration of Women in Computing Conference.
How to Take Customer Experience SeriouslyMartha Brooke
At Interaction Metrics, we take customer experience seriously. We’re not satisfied with techniques—like simplistic satisfaction surveys—that merely scratch the surface of customer experience, and you shouldn’t be either. To improve customer experience, you need an approach that recognizes the complexity of experience. And, you need clear customer experience metrics that measure what matters.
Get serious. Get a free MetricsLAB™. Or, simply drop us a line! http://www.interactionmetrics.com/
How to Master Difficult Conversations at Work – Leader’s GuidePiktochart
Confrontation and having difficult conversations with employees is one of the hardest jobs of a leader. Learn how to approach them using the GROW acronym:
G is for Goals
Start every difficult conversation by stating its purpose
R is for Reality
State the reality of how the person is performing or how he or she is behaving.
O is for Options
Lay out a few options to help this person improve.
W is for Willingness
Ask this person what they would do and give them time to respond
Here's the full article about it: https://piktochart.com/blog/master-difficult-conversations
Let us know how you approach difficult conversations!
What's Your Role in the HR Revolution - Edwin JansenSocialHRCamp
The world of work is going through revolutionary changes, and HR being in the center of it all can be a turbulent, anxiety ridden experience. In this lively workshop (promising more interaction than slides) Edwin Jansen will draw upon his wide-ranging experience in HR tech, marketing and leading change to help us each answer three important questions: 1. Who are we individually as change-agents? 2. Why should we be inspired by all this HR change and technology? 3. What can we do to best play our unique roles, enjoy the change, and feel proud of the difference we’re making?
Email marketing has been the cornerstone of most online marketing and digital fundraising campaigns for the last 15 years. But email response rates are in decline.
Here are 3 clear tactics that you can employ to improve your results from email.
Buffer's Top 10 Learnings Growing to $10 Million ARRBuffer
Buffer's Co-founder, Leo Widrich, shares his top 10 learnings from five and a half years of growth at Buffer on the road to $10 annual recurring revenue (ARR).
Why are the best technologists aspiring to the same career path as their parents?
Find out why now is the best time to start a startup for the most ambitious technical people.
EF helps technologists build their own startups - we select individuals based on talent, rather than on a team or an idea.
How to use Content Marketing in eCommerceDemac Media
Great content should be the focus point of your marketing efforts to ensure the future success of your online store. Why? Because customers are information seekers at heart, especially when they buy online, so what better way to "feed their need" than to give them what they really want! We'll be discussing how to use content marketing in eCommerce, along with some best practice tips, and then open the floor up to find out which strategies are working for merchants, which ones they'd like to try, and how this is changing online buying behaviours.
Become a Better Engineer Through WritingIntuit Inc.
Intuit's iOS Software Engineer, Kristina Thai, presents 4 writing channels that help engineers at the 2015 Grace Hopper Celebration of Women in Computing Conference.
How to Take Customer Experience SeriouslyMartha Brooke
At Interaction Metrics, we take customer experience seriously. We’re not satisfied with techniques—like simplistic satisfaction surveys—that merely scratch the surface of customer experience, and you shouldn’t be either. To improve customer experience, you need an approach that recognizes the complexity of experience. And, you need clear customer experience metrics that measure what matters.
Get serious. Get a free MetricsLAB™. Or, simply drop us a line! http://www.interactionmetrics.com/
КРИ 2013. "Базы данных в онлайн играх. От Аллодов до Skyforge". Андрей ФроловАндрей Фролов
Конференция разработчиков игры. 2013 год.
Андрей Фролов. Mail.Ru Games. "Базы данных в онлайн играх. От Аллодов до Skyforge"
Created using YouTube Video
10 Best Productivity Hacks for Customer ServiceAdam Toporek
Customer service teams are only as effective as they are productive. Most organizations and departments are spread thin. These 10 productivity hacks will help you maximize your efficiency and deliver better customer service across the board.
What makes millennial customers tick?
What is it that’s separates Generation Y from all the others? How does this generation think especially when it comes to buying decisions? How do you appeal to the customer in them? How do you reach them in this day and age especially when traditional forms of advertising don’t work on them as effectively? 2016 is the year of Millennials as customers. Millennials are altogether different generation with different sorts of preferences.
Here are some valuable insights that will help your business stay young and appeal to Millennials.
What The Hell Are Chat Canned Responses (And Why Should You Even Care)Customericare
We recently introduced canned responses for CustomerIcare live chat software. We know a lot of small businesses are afraid of spending way too much time chatting if they add a chat window to their website. That's why we think canned responses (or quick responses as we call them) can help a lot.
However since 90% of businesses use them all wrong we're created this small presentation to quickly explain the real value of quick responses.
If you're interested in saving time you can also check out these awesome free resources:
About annoying canned responses: http://customericare.com/live-chat-could-canned-responses-be-slowing-you-down/
Downloadable PDF list of good canned responses you can start using right now:
http://customericare.com/live-chat-canned-responses/
Worldwide Call Centers provides impressive outsourcing, inbound/outbound lead generation, and telemarketing services. Get in touch with us to improve your business conversion rate and enhance sales cycles.
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The phrase "the customer is always right" is WRONG. Learn how to take care of the "right" customers and how to deal with challenges and problems that arrive in every business. If you take care of the right customer problems, you will ensure future, residual sales.
Affluent Buyers Exposed: Get The Full ExposéNeedle
Ever wonder what makes affluent buyers tick? It turns out they are a unique group in the way they interact with their favorite brands online and in stores.
They prefer exclusive opportunities and personalized experiences, and they're flocking to online retail spaces.
Why Customer Feedback is Important, How to Collect it, and How to Convince Yo...Evan Hamilton
Customers are the ones who generate money so you can have a business. Yet there are few formalized programs for reacting to customer feedback. In this presentation I discuss why this is important, how to do it, and how to convince your boss that it's important.
We Bathe in Unicorn Blood, 15 Reasons I.T. Managers are AwesomeEvaris Solutions Plc
I.T. managers are amongst the most overlooked of office employees - they keep the email running smoothly, the computers up to date and safe from attacks, and the servers cool and happy. Without them, the office would be lost, but they don't receive the plaudits they deserve!
We took to I.T. and network management social network Spiceworks, and asked I.T. professionals to tell us what exactly it was about them that made them so awesome. The answers we got back ranged from the serious to the ridiculous, and at the end of the day it's this sense of humour (and willingness to poke fun at themselves) that makes them truly awesome.
I.T. Managers, take a bow.
Our Startup Branding Journey - What Makes A Brand Memorable?Customericare
We recently took on one of the biggest challenges so far: Building a solid brand and culture for our startup. We thought it could be fun to share our journey with the world and see what we learn, what we find out and how it can help others take on a journey of their own.
We wrote about the importance of branding here as a first step into the journey: https://customericare.com/startup-branding-and-culture/
In these slides we focus on what makes a brand memorable. And here's the article that goes with the slides about building a memorable customer experience: https://customericare.com/create-memorable-customer-experiences/
Hope you'll like the presentation and don't hesitate to leave your thoughts in the comments!
Some links to read more about building a memorable brand:
- Brand archetypes: http://www.allegorystudios.com/culture-audits/12-brand-archetypes/
- Brand personalities: https://faculty-gsb.stanford.edu/aaker/PDF/Dimensions_of_Brand_Personality.pdf
- Brand design tips: http://www.forbes.com/sites/johnrampton/2014/11/14/12-principles-of-great-brand-design/
- The effect of stories on our brain: https://blog.bufferapp.com/science-of-storytelling-why-telling-a-story-is-the-most-powerful-way-to-activate-our-brains
"Discover How To Be The Trusted Expert In Your Industry. Quick Paced Webinar Teaches You The Actual Steps To Propel Your company To Expert Status and Awe Your Prospects!"
A presentation by Erik Snyder from Parlance Creative about how to create brands that connect with consumers and provide a foundation for engaging customer experiences.
SUCCEEDING WITH CONTENT MARKETING 2014 - Workshop Vendemore HQ 17 dec 2013HAAARTLAND
* Trends that drive the change - why content marketing critical 2014?
* Consequences for the CSO + CMO?
* 8 Basic principles for content marketing
* Case Wenell - from 35 to 5062 visitors from Linkedin in one year, traffic increase with 140%...
* The content factory - how should B2B content optimally be produced - content economics and organization
* Solve the distribution issue once and for all - cross-chanell targeting via pipeline marketing (vendemore.com)
Sales: Targeting and Optimizing Your Interpreter Agency to Your Primary CustomerWing Butler
In this session, Wing will lead participants through a process that assists in identifying who the customer is, how to target them and how to optimize systems to track and close these customers.
LTK - FC - Supply Chain - Startup Challenge v3.pdfjeroen_tjepkema
Slides from our session at the FC Supply Chain event. It contains a short introduction into Lean Startup and innovation within FrieslandCampina, as well as 3 exercises for quickly deconstructing a complex challenges into experiments
Jennifer Roberts | CMO at Ekipa.co, shared practical ideas and strategies on "How to Get, Convince, Keep and Deal With Clients from the US" in the I/O event. See the full slide presentation here!
www.bridge-global.com/beam
Customer experience conference by Sitecore in Oslo, NorwayMichael Leander
My talk at the customer experience conference organized by Sitecore in Oslo, Norway.
The conference was all about the online customer experience and this presentation aimed to set the stage for the 7 other expert marketing speakers presenting.
I gave this presentation at Chris Brogan's New Marketing Summit in Boston, late in the fall of 2008.
The crowds went wild (at my impersonation of a brain-eating zombie).
The advice is still sound, as the economy is still in the toilet. Good luck! And let me know how I can help.
How to get your experts and lkeaders writing and sharing contentChris Grant
The slides from my webinar on getting your experts and leaders to engage with content and social - the webinar recording is available on Youtube https://www.youtube.com/watch?v=vNtbWzheqLE&feature=youtu.be
a new copy testing research tool for measuring advertising effectiveness. A fresh approach to advertising research and communications testing by MM-Eye
Email marketing meets social media strategy - IABC Conference 2013Katie Laird
Maximize your content marketing through smart email and social media strategy - learn some tips on collaborating across departments and smart ways to re-purpose great content across all of your Web properties.
This presentation was given to the IABC Southern Region Conference 2013 by Katie Laird (aka @happykatie) from Blinds.com. Enjoy!
Brands + Bloggers: The Skinny on Swell Brand Ambassador ProgramsKatie Laird
Brands and bloggers should be best friends! Learn how bloggers can connect with PR and marketing teams to help make social media marketing magic happen.
From strategic pitching to personal brand reviews to thinking like a marketer, this Blog Elevated conference presentation helps writers and marketers find ways to get connected and grow their brands with smart blogger relationships.
Explore the transformative power of Company Culture from the culture and HR team at Blinds.com.
Discover your values, test new ways of recruiting and job opening shares and give your team and community something to talk about and celebrate.
The search for the holy Social Media grailKatie Laird
Discerning your Social Media campaigns' ROI can be a nightmare - here are some ways that Blinds.com is re-shaping our thinking on what it means to be successful in the social space.
Culture development, community outreach, soft sales lead generation, industry leadership positioning, product development testing - YOU define what makes social work for you. Would love to chat -drop me a note!
A look at Social Media Marketing strategy and tactics for businesses who have already dipped their toes into the Web world.
Learn more at www.schipul.com
Visual Communication (re-visited) for IABC HoustonKatie Laird
While actions certainly speak louder than words - so do visual!
This presentation takes a look at how to overcome the dreaded Powerpoint blah's and develop visual communication that will help empower you as a speaker and communicator.
Some things are best said when nothing is said at all. Hope these tools and ideas are helpful!
Job Hunt 2.0 - using the Web to find a new careerKatie Laird
The job hunt is a daunting task, but online tools you are probably already familiar with can go a long way to help you establish your personal brand and connect with your next employer!
Creative GENIUSES and the online marketing worldKatie Laird
Spacetaker, a wonderful Houston arts organization, recently held a Arts Marketing workshop. This presentation is the Social Media and Web marketing portion of it - great group!
It's a beautiful day in your (online) neighborhoodKatie Laird
A fun online apartment marketing presentation with a fun group of folks at the Houston Apartment Association. We took a look at some of the basics of social networks that apartment industry leaders are diving into.
Online Recipes for Success: Tasty ways to use strategy and online tools to gr...Katie Laird
Like cooking, marketing your brand online is an act of love without any strict guidelines. Web marketers must improvise, use the ingredients they have on hand and focus on who they are 'cooking' for.
This presentation, originally given at the IS Conference 2009 in Houston, TX, was dedicated to the curious and the hungry geeks out there.
(Don't) Use Your Words: Visual Communicators Rock!Katie Laird
Visuals are pretty. And they are crucial to creating data filled presentations that won't lull your audience to sleep.
This slide deck takes a look at basic techniques, tools and strategy anyone who has ever wanted to communicate just a little better visually can grow from.
Want to learn more - or want to have a presentation like this presented to your organization? Visit me at www.schipul.com/happykatie.
An overview of Andy Hunt's fantastic presentation at ETech 2009 on 'Refactoring your wetware'.
This was given to the Schipul staff (www.schipul.com) as internal training - and I thought you might enjoy it too!
Presented by Katie Laird to the University of Houston's Small Business Development Center - this presentation goes through the ins and outs of social networks specifically for business.
Social Media for Event Planners - Making the Web work for your eventsKatie Laird
This presentation takes a peek at some of the hottest tools for event planners to utilize online. We take a quick look at the crucial networks, various free online event promotion tools and the 5 steps of an online event cycle.
This was presented to the Houston chapter of Meeting Planners International (MPI-HAC) on January 28th, 2009.
Blogging for Business - Sweet for all sizesKatie Laird
A small business Blogging for Business class looking at the basics of business blogs, who makes them work, must-have elements and ways to track success.
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Matebiz Pvt. Ltd. specializes in providing cutting-edge digital marketing for Fashion Industry. Our comprehensive strategies ensure that your brand stands out in the competitive fashion landscape. From targeted social media campaigns to search engine optimization tailored for fashion keywords, we cover it all. With a deep understanding of industry trends and consumer behavior, we craft compelling content and engaging visuals to enhance your online presence. Trust Matebiz Pvt. Ltd. to elevate your fashion brand through strategic digital marketing initiatives.
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Are Gutters Necessary? Explore the details now!AmeliaLauren3
Gutters are typically installed at a slight downward slope to allow water to flow freely towards downspouts or drains – the downspout being the vertical pipe attached to the gutters. The water is subsequently transported by the downspout to either the ground or an underground drainage system. Maintaining a gutter system that is free of blockages and functional requires regular maintenance.
But, many wonder in what situations gutters are required and not required. In this ppt we will discuss in detail the matter, ‘Are Gutters Necessary?’
DOJO Training Center - Empowering Workforce ExcellenceHimanshu
The document delves into DOJO training, an immersive offline training concept designed to educate both new hires and existing staff. This method follows an organized eight-step process within a simulated work setting. The steps encompass safety protocols, behavioral coaching, product familiarity, production guidelines, and procedural understanding. Trainees acquire skills through hands-on simulations and rehearsal prior to transitioning to actual shop floor duties under supervision. The primary aim is to minimize accidents and defects by ensuring employees undergo comprehensive training, preparing them effectively for their job roles.
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11. Impact of
The Rise of Social Care
Micro-‐feedback
(LOVE
IT!)
o Promo
code
issues
o Slow
loading
o Cart
issues
o Email
sign
up
challenges
o Phone
system
quirks
o Typos
(sigh)
16. CEO Letters
Impact of
#
Strength
in
numbers
Our
customers’
deepest
secrets
(just
kidding,
sort
of)
Shipping
+
packaging
issues
–
easy
enough
to
fix,
but
we
had
to
dig
23. 1. If
it
ma=ers,
visualize
it.
Lots.
2. Give
your
CX
ini<a<ves
<me
+
$$$$
3. Incen<vize
the
right
behaviors
4. Percep<on
vs
Reality
–
figure
it
out
5. Enjoy
the
ride
Here we go…
24.
Email
me:
ka<el@Blinds.com
@BlindsDotCom
//
@happyka<e
h=p://slideshare.net/happyka<e
Ka*e
Laird
Director
of
Social
Marke*ng