Paul Navarro has over 30 years of experience in the building and social housing industries, progressing from tradesman to roles like Contracts Manager and Asset Management Surveyor. He has a track record of improving performance around areas like void turnaround time, customer satisfaction, and first-time fix rates. Paul is skilled in areas like strategic planning, organization, project management, and team leadership.

1. Paul Navarro ACIOB
Mobile: 07960 630459 Email: Gnavva@aol.com
Paul is a good technical candidate with over 30 years of experience in both the
building industry and social housing. Paul has progressed from being a
tradesman to a Contracts Manager. He is a highly effective and motivated
individual who is able to implement strategies in order to make cost efficiencies
as necessary and is equally at ease working individually or as part of a team.
Key Skills
• Strategic Thinker - Paul is able to plan well ahead in order to prevent problems
arising and able to make cost efficiencies where appropriate.
• Organised – Keeps and maintains good records in order to present evidence in
court.
• Technical – Paul has over 30 years of experience within the building industry.
• Team Player – Aware of importance in teamwork and able to motivate team in order
to achieve targets.
• Comfortable working and discussing issues at all levels.
Employment History
Shepherds Bush Housing Group 9 May 2011 – present day
Asset Management Surveyor
• Project manage and provide reports on technical/major projects
• Project manage all general needs and sheltered housing voids within group
• Project manage external decorations programme
• Project manage all works in relation to sound reduction
• Report on viability of extending size of properties (loft/basement conversions)
• Hot water and heating refurbishment of 2 large blocks with communal heating
systems
Homes Group February 2011 – 7 May 2011
Complaints Surveyor (temp role)
• Manage control and resolve all complaints relating to reactive repairs, Planned
maintenance, Decent Homes, and refurbishments throughout south region of
Homes Group in the region of 11,000 properties
Stadium Housing October 2008 - November 2010
Contracts Manager

2. (16,000 properties of all types of construction and age and condition managing a
partnering repairs contract)
• Area manager with a total of 8,000 properties to manage in reactive repairs.
• Direct management of 3 surveyors and 1 admin officer, delivering reactive
repairs and maintenance service. Monitoring and managing contracts ensuring
SLA’s and KPI performance is maintained.
• Chair and minute meetings. Provide technical support and knowledge to staff and
cyclical departments as necessary.
Stadium Housing October 2007 – October 2008
Property Manager (interim role)
• Manage 34 staff throughout asset management.
• Total control of Asset management within stadium including decent homes/HHSRS,
Cyclical and planned works and monitor relevant budget.
• Represent organisation at court. Implement new strategies to improve performance
of organisation.
Senior Property Manager June 2003-October 2007
Circle Anglia Housing
• Direct management of 3 surveyors and 1 admin officer in delivering reactive repairs
and maintenance service.
• Monitoring and managing contracts ensuring Service level agreements (SLA’s) and
Key Performance Indicators (KPI) performance is maintained.
• Chair and minute meetings.
• Provide technical support and knowledge to staff and cyclical departments as
necessary.
Property Manager April 2002-June 2003
Circle Anglia Housing
• Inspect, diagnose and project manage repairs and issues to a diverse stock
throughout the organisation.
Maintenance Surveyor May 1999 – April 2002
Fortunegate Community Housing
• Inspect, diagnose and project manage repairs and issues throughout the
organisation, including project manage void properties, capital works, input in major
redevelopment programme circa £88m to demolish 540 properties, rebuild a further
800 and refurbish a further 700 properties.

3. Paul has a further experience within the building and housing sector, steadily
progressing from a Tradesman (Painter & Decorator) working through the
aforementioned work history to his current position.
Achievements
• Assist in restructure within Stadium saving £150k per annum whilst maintaining
service levels
• Void turn around reduced from 22 to 15 days (key to key)
• Implemented further strategies to improve customer service and reduce complaints
and disrepair cases.
• Improved KPI’s achieving increase in customer satisfaction
• Improved first time fix whilst at Stadium Housing, enabling contractor savings to be
passed to Stadium
• Assist in implementing system of carrying out repairs by MOT method adding further
cost saving
Professional Membership and Qualifications
C.I.O.B. Site Management (SMETS) Diploma 1999
Painting & Decorating (City & Guilds) Advanced 1981
Recent Training
• Construction Site Manager’s Safety Certificate
• Various in-house training courses at all locations
Hobbies and interests
Paul has recently completed a complete renovation of his current home after 6 years
and enjoys socialising with friends and family whenever the opportunity arises and is a
friendly and happy person who is a keen follower of all sports. Paul Navarro
Supporting statement
I have worked in the maintenance field of social housing for more than
30 years and as such I believe I have vast experience of the demands
required upon a team and how it is managed. I have carried out numerous
one to ones and staff appraisals as and when required including the use
of KPI's and Service Level Agreements as a basis for staff performance.
I am an advocate of getting things done correctly on first visits/first
time fix, which starts with obtaining as much relevant information from
the initial call as possible and correct diagnosis with remedial action
either at this stage or if not possible via a surveyors inspection.
During my role at Stadium housing repairs department, I improved the

4. service provided by the repairs team to customers by instructing
surveyors to photograph all relevant issues during their inspections
and ensuring relevant notes were entered onto the computer data base
and providing help, support and advise when necessary. This had the
effect of simultaneously reducing expenditure and staffing costs as
repeat works orders were no longer issued. Diagnosis of repair items
were more accurately reported to the contractors who were able to carry
out repairs more accurately and therefore improving performance
especially on first time fix.
This was achieved through, team meetings, one to ones and appraisals
carried out with staff. Contractor performance was also improved
through discussions at meetings, enforcement of SLA’s and KPI’s. To
this end my work included the termination of the services of a
contractor who consistently failed to perform, so much so, that I
obtained a payment of circa £46k to Stadium Housing for works which
were not completed satisfactorily.
My track record with contractors is generally good as I have developed
good working relations with the majority of the contractors I have
worked with and have also received thanks from surveying staff for
helping and encouraging them when required.
I a good team player, yet require minimal supervision with good
communication skills and am quick to learn and adapt to whichever
environment I am in.
I am a family man who is just celebrating 30 years of marriage,
continually
upgrading my home and that of family members and enjoy all sports.