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DEBBIE DEMERS RESUME 1
- 1. DEBBIE I DEMERS 12LAUREL LN NEW BOSTON , NEW HAMPSHIRE, 03070-5104 Home: 603-487-1088 Cell: 603-365-9683 LOVEMYREPTILE@GMAIL.COM Experienced Customer Service & Administrative Assistant, successful in project management, dispatch, scheduling and systems administration. WORK EXPERIENCE________________________________________________________ GLASS REPTILE HOUSES NEW BOSTON, NH Co-owner 2005 - present • Design & fabricate custom glass reptile enclosures • Vendor at NH Reptile Expo in Manchester NH MICROTIME COMPUTERS / DENTAL I.T. SOLUTIONS AMHERST, NH Dispatcher & CSM October 2014 – April 2015 • Answer telephone and email inquiries. Field questions and respond appropriately and with discernment to all situations. Transfer to appropriate staff members as needed • Perform general clerical duties & order office supplies as needed • Schedule and dispatch service tickets to appropriate technician DOOR CONTROL INC LONDONDERRY, NH Dispatcher & Sales Team Support October 2004 - October 2014 • Schedule and dispatch technicians to appropriate locations,(NH, ME, NY, VT, MA) according to customer requests, specifications, and needs. • Confer with customers to address questions, problems, or requests for service. • Monitor personnel locations and utilization to coordinate service and schedules. • Relay work orders, messages, or information to or from work crews and/or supervisors • Record and maintain files of customer requests, work and services performed, charges, and other dispatch information. • Create yearly work calendar & technician on call schedule • Administrative support for sales team: file creation & maintenance, contract review, AIA billing • Company Safety Committee Officer PLUMB HOUSE INC AMHERST, NH & MILFORD, MA Assistant to project management team February 2000 - March 2003 • Administrative support for the project managers • File creation & maintenance • Contract review & revisions • AIA billing, create & process change orders • Researching product pricing
- 2. OXFORD HEALTH PLANSNASHUA NH July 1996- September 1999 Billing & Enrollment Specialist September 1998 – September 1999 • Initiate billing and enrollment adjustments and reconciliation of billing problems • Responsible for verification of initial and ongoing eligibility/enrollment of members for assigned groups • Answer and assist customer inquiries with internal departments and external groups Dedicated Group Service Manager August 1997 – September 1998 • Serve as the single, dedicated point of contact for resolution of service for Health Insurance Brokers • The Dedicated Group Service Manager position was designed to improve the service experience of brokers and customers, thereby enhancing loyalty and retention Accounts Receivable July 1996 – August 1997 • Perform account reconciliation’s • Maintain accounts receivable customer files and records • Investigate and resolve customer queries & payment discrepancies • Develop a recovery system and initiate collection efforts JEWELRY ETC MERRIMACK, NH Owner 1990 - 2000 • Purveyor of fine jewelry • Research and follow current market gold prices • Display merchandise for customer appeal and creating a smooth business transaction for buyers. • Effectively communicate with jewelry provider, current customers and potential customers EDUCATION_______________________________________________________________ SOUTHERN NH UNIVERSITY MANCHESTER, NH Business Management • Associates Degree in Business with Honors, concentration on Marketing & Human Resources Courses ADDITIONAL INFO__________________________________________________________ • Resourceful, organized, competent, accountable, result-oriented & posses internal and external customer service abilities • MS Word, Excel, Outlook, Structure C/F Data, Connectwise, ACT2000!, Internet (internet explorer, google chrome) • NH Notary Public