1. DEBBIE I DEMERS
12 LAUREL LN
NEW BOSTON , NEW HAMPSHIRE, 03070-5104
Home: 603-487-1088 Cell: 603-365-9683
LOVEMYREPTILE@GMAIL.COM
Experienced Customer Service & Administrative Assistant, successful in project
management, dispatch, scheduling and systems administration.
WORK EXPERIENCE________________________________________________________
GLASS REPTILE HOUSES NEW BOSTON, NH
Co-owner 2005 - present
• Design & fabricate custom glass reptile enclosures
• Vendor at NH Reptile Expo in Manchester NH
MICROTIME COMPUTERS / DENTAL I.T. SOLUTIONS AMHERST, NH
Dispatcher & CSM October 2014 – April 2015
• Answer telephone and email inquiries. Field questions and respond appropriately
and with discernment to all situations. Transfer to appropriate staff members as
needed
• Perform general clerical duties & order office supplies as needed
• Schedule and dispatch service tickets to appropriate technician
DOOR CONTROL INC LONDONDERRY, NH
Dispatcher & Sales Team Support October 2004 - October 2014
• Schedule and dispatch technicians to appropriate locations,(NH, ME, NY, VT, MA)
according to customer requests, specifications, and needs.
• Confer with customers to address questions, problems, or requests for service.
• Monitor personnel locations and utilization to coordinate service and schedules.
• Relay work orders, messages, or information to or from work crews and/or
supervisors
• Record and maintain files of customer requests, work and services performed,
charges, and other dispatch information.
• Create yearly work calendar & technician on call schedule
• Administrative support for sales team: file creation & maintenance, contract review,
AIA billing
• Company Safety Committee Officer
PLUMB HOUSE INC AMHERST, NH & MILFORD, MA
Assistant to project management team February 2000 - March 2003
• Administrative support for the project managers
• File creation & maintenance
• Contract review & revisions
• AIA billing, create & process change orders
• Researching product pricing

2. OXFORD HEALTH PLANS NASHUA NH July 1996- September 1999
Billing & Enrollment Specialist September 1998 – September 1999
• Initiate billing and enrollment adjustments and reconciliation of billing
problems
• Responsible for verification of initial and ongoing eligibility/enrollment of
members for assigned groups
• Answer and assist customer inquiries with internal departments and external
groups
Dedicated Group Service Manager August 1997 – September 1998
• Serve as the single, dedicated point of contact for resolution of service for
Health Insurance Brokers
• The Dedicated Group Service Manager position was designed to improve the
service experience of brokers and customers, thereby enhancing loyalty and
retention
Accounts Receivable July 1996 – August 1997
• Perform account reconciliation’s
• Maintain accounts receivable customer files and records
• Investigate and resolve customer queries & payment discrepancies
• Develop a recovery system and initiate collection efforts
JEWELRY ETC MERRIMACK, NH
Owner 1990 - 2000
• Purveyor of fine jewelry
• Research and follow current market gold prices
• Display merchandise for customer appeal and creating a smooth business
transaction for buyers.
• Effectively communicate with jewelry provider, current customers and
potential customers
EDUCATION_______________________________________________________________
SOUTHERN NH UNIVERSITY MANCHESTER, NH
Business Management
• Associates Degree in Business with Honors, concentration on Marketing & Human
Resources Courses
ADDITIONAL INFO__________________________________________________________
• Resourceful, organized, competent, accountable, result-oriented & posses internal
and external customer service abilities
• MS Word, Excel, Outlook, Structure C/F Data, Connectwise, ACT2000!, Internet
(internet explorer, google chrome)
• NH Notary Public