1. Margot Mirbach
Profile: Experienced operations and customer service delivery specialist with a focus on
property, site and facility management over a variety of industries, such as Council
community facilities, e.g. Libraries, Halls etc., fuel retailer sites and residential
housing.
A confident, natural communicator and relationship builder.
Skills
Summary:
Leadership:
• Proven staff management skills including shift rostering and rotation, performance
reviews, team mentoring and setting role KPI’s. Leads the drive for change and
consistency across the workplace.
Relationship Development:
• Recognised ability to build and develop strong relationships with internal
stakeholders and external contractors/suppliers and customers.
Problem Solving / Technical Skills
• Developed ability to identify, diagnose and resolve complex issues, along with using
technology to provide solutions and improve efficiencies to colleagues and
customers.
Communication:
• Outstanding communication skills both written and verbal, with a unique ability to
reach a wide audience by providing a clear understanding of concepts, confidently.
Financial Management:
• Diligence in monitoring a sizeable maintenance budget to ensure balance between
necessary spending and budgetary control. Use financial information to assist with
decision making.
Career
Summary:
Auckland Council (Operations Maintenance & June 2015 - current
Management, Community Facilities)
Building Maintenance Coordinator
Madison Recruitment (Auckland Council contract) Oct 2013 – June 2015
Property Administrator
Ray White Ltd (Gary Brown Realty) Feb 2013 – Sept 2013
Property Manager
U-Sell Park & Sell June 2011 – Dec 2011
Office Manager
Allied Work Force (Labour Hire) Dec 2009 – June 2011
Assistant Branch Manager
Hosea Trading Ltd – Shell Whangaparaoa Jan 2009 – Dec 2009
Site Manager
NDS Fuel Ltd – Caltex Dairy Flat Feb 2007 – Dec 2008
Shift Supervisor
17A Waiwera Road, Waiwera 0994
PO Box 266, Orewa 0946
Auckland
(09) 444 0341 (Home)
021 803 957 (Work Mobile)
margot.mirbach@aucklandcouncil.govt.nz

2. Margot Mirbach
Macquarie Leisure Operations April 2006 - Dec 2006
Sales Manager
Paper-Pak NZ Ltd March 2003 - April 2006
Customer Sales & Service Coordinator
Simpsons Data Management Ltd Sept 2000 – March 2003
Company Director
Telstra Australia Nov 1997 - Aug 2000
Team Leader / Customer Service Representative
Qualifications: Site Safe Site Safe Gold Card 2015
Safety N Action Workplace Health & Safety NZQA Unit
Standard 497
2015
Unitec National Certificate in Real Estate 2003
Professional
Development:
• Currently looking to enrol in Diploma in Facilities Management (FMANZ)
• Orewa-Silverdale Toastmasters
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3. Margot Mirbach
Career History: Auckland Council June 2015 – current
Building Maintenance Coordinator
Responsibilities: • Coordinating and managing delivery of maintenance services to Community
Facility assets.
• Contractor management to ensure KPI’s are met, outcomes achieved and
exceptional level of service delivery to stakeholders.
• Provide technical and operational support to peers and Team Leader.
• Carry out health and safety checks and quality audits on contractors.
• Manage maintenance budgets effectively, including prioritising work and
identifying cost benefits and efficiencies where possible.
Achievements: • Arranged and managed dangerous goods certification throughout regional
and specialist parks.
• Consistent positive feedback from stakeholders.
• Involved with the development of Key Responsibility Matrix, Processes and
Role Responsibilities for Operations Intranet Page.
• Achieved/exceeded level of Key Performance Indicators for quality audits and
health and safety checks of contractors.
• Building relationships with Local Board and various staff in other areas to
achieve a common outcome, being the delivery of exceptional service to the
community.
• Building valuable relationships with Advisory Committees and other
stakeholders based on understanding their needs and how best to achieve the
outcomes required.
Madison Recruitment (contracted to Auckland Council) Oct 2013 – June 2015
Madison Recruitment is the main supplier of temporary staff to Auckland Council.
They pride themselves on the provision of the right people for the
task.
Property Administrator – Northern Property Operations
Responsibilities: • Provision of administrative duties to the Northern Property Operations team.
• Assisted current Maintenance Coordinator to service Rodney and Hibiscus and
Bays Local Board areas for maintenance and compliance provision.
• Arranging Operations meetings, taking minutes and distribution to team
• Assuming responsibility of Maintenance Coordinator duties during various
absences of incumbent staff member.
Achievements: • Learning all aspects of tasks for delivery of service to stakeholders requiring
maintenance and repairs.
• Update hazard registers for all Northern buildings.
• Creation of Facilities Management plans.
• Learning a variety of different compliance requirements for Council buildings.
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4. Margot Mirbach
Ray White Ltd – Gary Brown Realty Feb 2013 – Sept 2013
Ray White Ltd is one of the largest real estate organisations in Australasia. They
have an exceptional record of achievement both in sales and property
management.
Property Manager
Responsibilities: • Day to day management of a large (100) management portfolio of rental
properties.
• Arranged and carried out property inspections on behalf of owners.
• Management of electronic records including downloading inspections from
tablets.
• Liaising with tenants and owners on a number of issues including maintenance
and repairs, outstanding arrears and disputes.
Achievements: • Prepared and executed cases for Disputes Tribunal including attendance.
• Managed and nurtured previously neglected portfolio to a high level of
administration.
• Trained 2 new permanent Property Managers into their roles prior to departing
for Council job.
• Managed financial tasks including rent collection, outgoings and incomings as
well as weekly banking.
Carer for Elderly Mother – Queensland, Australia Dec 2011 – Feb 2013
U-Sell Park & Sell June 2011 – Dec 2011
U-Sell is a unique concept enabling sellers to display their vehicles on a car yard and
deal directly with the buyer – cutting out the middle man and paying
a small fee to U-Sell.
Office Manager
Responsibilities: • Managed day to day administrative tasks including reception, accounts payable
and receivable and marketing.
• Arranged for maintenance staff to detail vehicles prior to going onto the yard.
• Liaised with importers to supply imported vehicles for the yard as “gap fillers”.
• Assisting with management duties while Manager was absent.
Achievements: • Set up templates for window cards and other marketing material.
• Liaised with franchisee to set up franchise software to operational standard.
• Set up professional front of house reception area to meet and greet
prospective customers.
Allied Work Force Labour Hire Dec 2009 – June 2011
Allied Work Force is a leading supplier of temporary labour hire to industries such as
roading contractors, waste management systems, traffic control.
Assistant Branch Manager
Responsibilities: • Interviewed and inducted labour hire staff.
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5. Margot Mirbach
• Customer retention using customer retention management system.
• Assumed branch management in incumbent’s absences.
• General administrative duties including database management, reports,
processing police checks and other documentation.
Achievements: • Built exceptional relationships with both customers and employees.
• Re-introduced drug testing into business with excellent results.
• Set up Site Safe and Traffic Management courses previously not run out of
branch.
Hosea Trading Ltd – Shell Whangaparaoa Jan 2009 – Dec 2009
Hosea Trading was the cluster group that managed several Shell Service Station
sites.
Site Manager
Responsibilities: • Day to day management of a complex 24/7 site including 12 fuel pumps, 2 LPG
pumps, LPG filling station and a carwash.
• Staff management (10 direct reports) over 24/7 roster).
• Site banking (takings) and balancing shift reconciliations (unders and overs).
• Staff mentoring and training to ensure key performance indicators were being
met.
• Staff performance reviews (six monthly).
• Arranging for merchandising and planagram changes for promotions.
• Monitoring and ordering of wet stock (fuel) and retail stock.
Achievements: • Conflict resolution involving staff theft and misconduct.
• Strived to maintain record of the site consistently meeting KPI’s.
• Ability to balance shifts (unders and overs) through investigation.
• Strived to ensure the site delivered a consistent and high level of customer
service and delivery by constantly monitoring and mentoring.
Interests: • Art and Crafts
• Fishing
• Public Speaking / Debating
• Writing (Short Stories)
• Car Racing
Verbal
Referees:
• Available on request
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6. Margot Mirbach
• Customer retention using customer retention management system.
• Assumed branch management in incumbent’s absences.
• General administrative duties including database management, reports,
processing police checks and other documentation.
Achievements: • Built exceptional relationships with both customers and employees.
• Re-introduced drug testing into business with excellent results.
• Set up Site Safe and Traffic Management courses previously not run out of
branch.
Hosea Trading Ltd – Shell Whangaparaoa Jan 2009 – Dec 2009
Hosea Trading was the cluster group that managed several Shell Service Station
sites.
Site Manager
Responsibilities: • Day to day management of a complex 24/7 site including 12 fuel pumps, 2 LPG
pumps, LPG filling station and a carwash.
• Staff management (10 direct reports) over 24/7 roster).
• Site banking (takings) and balancing shift reconciliations (unders and overs).
• Staff mentoring and training to ensure key performance indicators were being
met.
• Staff performance reviews (six monthly).
• Arranging for merchandising and planagram changes for promotions.
• Monitoring and ordering of wet stock (fuel) and retail stock.
Achievements: • Conflict resolution involving staff theft and misconduct.
• Strived to maintain record of the site consistently meeting KPI’s.
• Ability to balance shifts (unders and overs) through investigation.
• Strived to ensure the site delivered a consistent and high level of customer
service and delivery by constantly monitoring and mentoring.
Interests: • Art and Crafts
• Fishing
• Public Speaking / Debating
• Writing (Short Stories)
• Car Racing
Verbal
Referees:
• Available on request
Page 5