This document is a resume for Junneth Ocampo Gomez. It summarizes her education, work experience, skills, and background. She has over 15 years of experience in building administration and tenant relations roles. Her most recent position was as a Building Administration Manager where she oversaw facilities maintenance, utilities billing, and ensured cleanliness and safety standards.

1. JUNNETH OCAMPO GOMEZ
219 Private Road,
Hulo Mandaluyong City
Manila, Philippines
+63 932 8555485
junneth_gomez@yahoo.com
OBJECTIVES Seeking for a position that would enhance my chosen career;
become a part of an association or organization where I can
exhibit my knowledge and skills in the field of Mass
Communication. Contribute to the growth, development and
success of the organization where I belong.
EDUCATION
1997 – 2001 PATTS COLLEGE OF AERONAUTICS
Bachelor of Science in Tourism
Major in Airline Operations, March 2001
1993 – 1997 MAKATI HIGH SCHOOL
High School Diploma, March 1997
WORK EXPERIENCE
June 21, 2015 – Present
Building Administration Manager (promoted)
SPECIFIC DUTIES AND RESPONSIBILITIES
• Manager in charge in absence of the Mall Managers.
• To plan, coordinate, administer, and implement janitorial, housekeeping,
including minor carpentry, re painting works, roof leaks inspection, within limits
provided by policy such as those not requiring new design, change in
specification and within budget limit.
• Arrange, monitor and schedule contracted services of tenants such as exhaust
cleaning, bio augmentation and pest control.
• Ensure cleanliness and orderliness of the entire mall at all times.
• To attend, to participate and conduct visual and physical checks on the condition
of mall facilities such as lightings, water supply, sanitary systems, and to report
any unusual physical findings in accordance with established procedures.

2. • To report, request, and coordinate with Engineering, Design and Development
group on the necessary repairs and replacements and or guide the Resident
Engineer in inspecting areas when necessary.
• Monitor the progress and completion of all facilities maintenance works including
activities related to established procedure and guidelines such as service
request, payments and those outside of preventive maintenance schedule and to
conduct post evaluation on all the repairs and maintenance activities conducted
by Engineering, Design and Development group for the purpose of ensuring that
all mall facilities and equipment are working and in excellent condition.
• Perform periodic reading of utilities consumption including electric and water for
timely accurate charging to mall tenants via SAP.
• Coordinate security issues with the customer relations service department and
monitor the resolution of the same and to collaborate and participate with
concerned departments for the proper implementation and procedures and
guidelines on mall safety and security including security audit for the purpose of
ensuring the safety and welfare of customers, tenants, and employee.
• To participate in processes involving pre construction, construction and
completion of the tenants space.
• Review construction plans of incoming tenants in coordination with the
Engineering and Design Group.
• Conduct onsite inspection of ongoing construction and renovation of occupied
leasable spaces.
• To monitor the progress, completion, and compliance to specified plans and
standards of the construction projects on occupied leasable areas for the
purpose of ensuring the implementation of mall standards and smooth flow of
transactions with tenants.
• Coordinate with Building Officials with regards to Annual Building Inspection
including PTO for Mall Machineries and Equipment, to Fire Bureau for Fire Safety
Inspection Certificate ( FSIC ), to BPLO for Mayors Permit and to Sanitation
Office for Sanitation Permit issuance and renewal.
• Handling the completion of the renewal of all governmental permits and
certificates.
• Handle the Multi Partite Monitoring Team for the mall with direct coordinate with
DENR EMB – NCR.
August 21, 2014 – June 20, 2015
Tenant Relations Officer (lateral transfer)
Responsible for the proper implementation of the Company’s existing guidelines and
requirements pertaining to the construction and renovation activities of all mall tenants and
ensure that works completed are within specified plans and standards.
SPECIFIC DUTIES AND RESPONSIBILITIES
• Officer in charge in absence of the Mall Manager.

3. • Enforced established procedures and guidelines on tenant construction, i.e
tenant ( an / or their representative ) compliance with the Company’s
administrative and technical requirements during pre operation / construction /
renovation of leased spaces e.g tenant compliance with insurance requirement,
payment of the required construction bond, government permits, and checking of
architectural / perspective plans.
• Check all finished tenant related construction jobs in coordination with the
Building Admin and Engineering Department
• Coordinate with leasing division all tenant construction and renovation activities
• Prepare periodic reports about the status of tenant construction activities.
• Periodically monitor tenant sales performance, and audit tenant merchandise
• Ensure tenant compliance with lease term, memorandum of agreement,
company house rules and regulations and account administrative ( timely
payment of rent )
• Assist mall management in providing security control and safety measures to the
mall employees, tenants, and customers
November 21, 2011 – August 21, 2014
Building Administration Officer (Promoted )
Supervise maintenance services to ensure the proper upkeep of the mall, including its
amenities, utilities and equipment in accordance with Company standards of safety, cleanliness
and orderliness.
SPECIFIC DUTIES AND RESPONSIBILITIES
• Officer in Charge in absence of the Mall Manager.
• Ensure the cleanliness, orderliness and proper housekeeping of all common
areas in the mall at all times including the
Proper arrangement and maintenance of artificial plants, garden and
landscaped areas.
Efficient disposal of garbage e.g pick up schedule are strictly followed
Scheduling of Kitchen exhaust cleaning, bio-augmentation and other
service contracts of tenants.
• Periodically conduct survey of assigned area / unit to determine repair /
renovation needs and requirement.
• Act on building and equipment maintenance repairs or coordinate with the
Engineering Department
• Ensure proper implementation of set guidelines and procedures on the proper
use of company service vehicle, water tanks, trailers and other equipment.

4. • Prepare periodic reports, e.g status of repair and renovation activities, water
consumption of mall tenants, security and traffic matters, and other significant
issues to expedite preventive or corrective action by mall management.
• Acts on complaint (from tenants and / or customer) concerning the maintenance
and upkeep of the mall, the perimeter area and its facilities.
• Assist mall management in providing security control and safety measures to the
mall employees, tenants and customers.
• Monthly utilities billing to tenants such as water and electric via SAP.
May 6, 2009 – November 21, 2011
Mall Secretary ( Promoted )
• Assist mall executives in their functions
• Answering / compose letters and other correspondence
• Scheduling meetings
• Answering customers question regarding the mall
• Analyzing Income Statement of the mall
• Prepare yearly budget of the mall including expenses and
income projections.
• Communicating with the local government unit for some
concerns such as drills and seminars, activities, proposed
project and etc.
April 5, 2004 – May 6, 2009 SHOPPING CENTER MANAGEMENT CORPORATION
(SM SUPERMALLS)
Tenant Relations Assistant
• Attending to needs of mall tenants
• Discuss tenants problems with mall executives
• Monitoring needed documents of a egressing and
incoming tenants
• Monitoring tenants accounts payable
• Scheduling meetings between mall executives and tenants
• Directly coordinate with Leasing Department
• Assisting prospective tenants during mall visit or ocular
inspection
June 2001 – Sept. 2003 ABENSON INC.
Senior Invoicing

5. • Received order slip from different Abenson branches for
customer delivery
• Check and balance all the order slip, such as address,
terms of payment, model of unit purchased and name of
customer.
• Monitoring all stocks thru GDA system
June – Sept. 1999 ON-THE-JOB TRAINING, CEBU PACIFIC AIR, Cargo and Sales
Department
PERSONAL BACKGROUND
Born on the 3rd
day of May 1981; eldest among the 4 siblings,
married and blessed of two children, Graduated with a Degree of
Bachelor in Tourism major in Airline Operations, Knowledgeable
with MS Office & Internet. I am a diligent and active person.
Responsible and initiative in all the tasks assigned to me. I can
interact well and adjust with the people and environment I am
working.
REFERENCES
Available upon request

6. • Received order slip from different Abenson branches for
customer delivery
• Check and balance all the order slip, such as address,
terms of payment, model of unit purchased and name of
customer.
• Monitoring all stocks thru GDA system
June – Sept. 1999 ON-THE-JOB TRAINING, CEBU PACIFIC AIR, Cargo and Sales
Department
PERSONAL BACKGROUND
Born on the 3rd
day of May 1981; eldest among the 4 siblings,
married and blessed of two children, Graduated with a Degree of
Bachelor in Tourism major in Airline Operations, Knowledgeable
with MS Office & Internet. I am a diligent and active person.
Responsible and initiative in all the tasks assigned to me. I can
interact well and adjust with the people and environment I am
working.
REFERENCES
Available upon request