The document is a detailed resume for German Quezada, highlighting 20 years of IT experience in server and network support, including proficiency in SCCM, systems analysis, and level 3 support. It outlines technical skills across various operating systems, hardware support, and scripting, as well as a comprehensive employment history involving roles as a systems analyst and team lead. Additionally, it lists certifications and relevant courses, emphasizing experience in both Windows and Linux environments, as well as collaboration with vendors for legacy application support.

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5243 Rue Bon-Conseil, Montreal
Qc, Canada H1R 1V5
Phone: (438) 992-4258
Email: gedwinquezada@gmail.com
German Quezada: Linked in
April 2016
Professional Summary
 20 years experience in IT, Server and Network support included, On site and remotely.
 Experience: Server environment, Network support,hardware and software inclusive.
 Currently studying for Cisco CCNA
Technical Skills
- SCCM: planning, configuring, deploying and troubleshooting, client agent distribution.
- Work closely with 3rd party vendors or program engineers to find a solution for End of life products.
- OSD (online service deployment), images / applications.
- Systems Analyst: Analysis,Design, Development, Testing, Installation/Deployment, Maintenance,
- Level 3 support : support and help Level 2 technicians.
- Powershell Knowledge – Medium Level.
- Server Environnent Windows 2003 / 2008/ 2012, MAC OSX, Linux
- Outlook 2010/2013 support
- Virtualization : VmWare 4.x, 5x, Parallels for MAC, Citrix
- Basic knowledge of Cisco Routing protocols EIGRP, OSPF, CDP, VTP
- Cisco Knowledge : Switches
- Ping, nbtstat,getmac,pathping,tracert, route,hostname,arp etc.
- Active Directory, GPO, DHCP and Windows Security.
Operating System :
- Windows server 2003/2008 some server 2012, Windows XP, 7, 8, MAC OS X, Yosemite, Linux Ubuntu
and Mint.
MAC environment
Binding MAC workstations to AD to be able to access shared drives from windows server 2008.
Enabling network printing support access via printing and fax.
Setup, installation and troubleshooting of applications.
Setup and installation of Parallels for clients to use Windows 8 for legacy applications.
Configuring, installing and backing up Iphones,Ipads,IMACS and MACBOOKS.
Hardware support (limited) – adding memory, swapping hard drives.
Airwatch- administration of MAC devices via airwatch, remote wipe, limiting applications, user access etc.
Hardware Procurement: contact with Apple (thunderbolt, USB or Bluetooth devices).
Daily support such as useraccount issues,printer support,application issues,shared access issues,Fonts issuesetc.
Image creation for Backups.

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LINUX environment
Type of support provided:
*Hardware support
*Network support
*Printer installation and support
*Application/software support
Disk Management: memory/hard disk management.
Network Management: interface configuration, Network sniffing, binding and bonding,ssh client and server.
Package Management: apt, rpm or deb, also downloading and installing software outside the repository.
Scripting when necessary.
Local usermanagement.
File Security
Backup
Samba Management
Plus other tasks.
Tools
SCCM, Windows Remote Desktop, Network Monitor, Citrix, VMware server 2.0 and workstation, PC Anywhere, Ghost,
VPN Connection.
Windows Administrative Tools: network monitor, Wireshark (packet sniffer), Nmap, Networking tools, protocols TCP/IP
stack, e-mail protocols: SMTP, POP, IMAP, print servers, checkpoint, RSA validating and revoking licenses, and Symantec
Endpoint console and more.
Systems Analyst:Choose, Upgrade, configure and support software, more specifically legacy applications and Monitor
systems,provide support to Level 2 or onsite technicians, Report errors, bugs,work closely with System Admins and/or
Application Engineers to find a solution for Legacy applications following SDLC (systemdevelopment life cycle) plan:
Analysis,Design, Development, Testing, Installation/Deployment, Maintenance
Certifications
Comptia A+: 2008
Comptia PDI+: 2010
Comptia Network+: 2013
Comptia Security+: 2014
Languages
Languages: French (spoken) Spanish (fluent).
Courses Taken
 Microsoft Windows Server 2012 (70-410 and 70-411)
 DHCP (batch scripting with Netsh command), Routing, IPSEC, NAT, Wireless configuration, Firewall, DNS, Print
Services, etc.
 Windows 7 configuration
 Cisco CCNA
 Network security: Pen testing,ethical hacking, forensics
 Linux+
 Checkpoint
 Nmap
 CASP – Comptia Active Security Practioner
 Powershell – Fundamentals and everyday usage

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 SQL developerfundamentals
 JunOS JN0-102
Employment Experience
January 2016 – Present
Team Lead – Systems Analyst Level 3/ Windows 7 migration
CIBC(contract) working for Soroc Toronto
 SCCM: preplanning and planing phase: meeting with stakeholders
 predeployment, documenting, architecture/components,sites planning: geographic locations, central,
primary, secondary
 Roles: planning on different roles that will be implemented with to SCCM example(App-V or MED-V for
legacy applications) etc.
 SCCM: troubleshooting,investigate any issues that may arise when deploying images, such as errors
displayed when image deployment has failed.
 Planning: provisioning and creating SQL database
 OSD portal: add and authenticate computers to be deployed.
 AD portal: verify user's OU and applications per user or department
 Team Management, delegation, procedures and administration.
 Systems Analys: support level 2 for any application issues that arise after deployment (Analyse, Design,
Development (work with software engineers), Testing, Installation/Deployment, Maintenance, and
troubleshooting).
 Citrix workstations support,software, hardware and network support provided
 Documentation: from cradle to the grave.(problem, steps taken, solution)
 Please note that I have been part of the pre and planning phase and have given an input or pointers but as a
team lead I have not been the one that makes the final decision, although I do help when issues have
arised with the SCCM server.
Technical environment:
Windows XP to Windows 7 migration, support Level 2 (onsite) for any issue that arise after machines
have been imaged and deployed, any hardware, software and network issues and citrix apps..
Support various departments most specific support legacy applications, work with 3rd party vendors help
solve or deliver patches or fixes to solve issues for end of life applications.
February 2014 – Janyary 2016 (end of contract)
Team Lead / Systems Analyst-Level 3 support
Aldo(contract) working for Tata Consulting Servies
 Windows 2008 R2 management and administration
 Systems Analysis support for onsite and work closely with software developers and 3rd party companies.
 MAC support (applications and printers support)see section above for description.
 ARD, RDP and Citrix support.
 VPN support
 ADUC.
 Team Management, Administration, Procedure and Delegation.
 SQL developertroubleshooting.
Technical environment:
Windows 7: Installation, maintenance, configuration, support for computer software.

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Windows sever 2008 and 2012; SCCM for deployment of new images with windows 7 and MED-V, EUC
environment monitoring, and application updates,driver, software deployment. Symantec Endpoint: policy push
and administration. Windows print server management. MAC support,print and software deployment, other:
IMAC, Ipad, Iphone and Macbooks.AD – administration (create, remove, activate, disable accounts).ITIL
training; Reporting to Manager, ensure daily activities, projects and tasks are on track. Office 2003- 2013 Suite
(Word, Excel, Power Point, Outlook), MS Access, Adobe Suite, HTML, Lotus Notes, Eufinity, Decision, Toad,
SQL Developer, Java support and Third party applications.
June 2012 – December 2013
Store Support – Systems Analyst
FGL Sports (contract)
 IBM director: patching schedule overnight, troubleshooting.
 Troubleshoot and installation of printing issues,new servers and workstations (registers).
 Ghost imaging tool.
 RDP to workstations and servers for troubleshooting.
 DHCP management.
 Training
 Cisco Switch installation and support.
 PinPad installation and support.
 PCI compliance training
Technical environment:
Windows 2000, 2003 and 2008: DHCP administration, server administration, ADUC.
Windows 7, Network printers, Citrix usersupport,batch scripting, Network support.
Cisco switches support (not configuring), port verification, and macro execution. Systems
Analysis support:Find out why a systemis failing, Monitor systems in relation to cost,time,
quantity and quality, track OS, applications, database and networks handle, delegate or escalate
when needed.
December 2011 – June 2012
IBM SSR/Systems Analyst
IBM (contract)
 Support and Service Level1 and End users.
 Reimage systems,install POS and PinPad configuration.
 Onsite support for RBC and TD bank.
Technical environment:
Windows servers 2003 and workstations (Windows XP and 7), Imaging server and workstations using Ghost,
Citrix remote connectivity for support.Systems Analysis support:Find out why a systemis failing, Monitor
systems in relation to cost,time,quantity and quality, track OS, applications, database and networks, handle,
delegate or escalate when needed.
June 2011-November 2011
IT Coordinator/Support
INTEMA SOLUTIONS (contract)
 Support End users: network, hardware, software
 Deployment and Deliverability (platform supported:Konversation).
 eFlyer (marketing tool, web usability)
 Webhosting:Linux, Mac, windows xp, 7 and Windows 2003
 AD: setup useraccounts,add computers to domain, granting and removing permissions.
 Windows 2003server and IIS.
 Analyze error logs (Konversation Platform).
 Setup workstations.

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 Blackberry and Iphones support.
 Printers support.
Technical environment:
Windows server 2003, Windows Vista, 7 and MAC, Mass email systemfor enterprises, specially using
Konverstaion platform:(mass email system), Daily backups using various batch scripts.
February 2007-June 2011
Deskside Support/Sytems Analyst
Microage (Toronto)stationed in Montreal
 Supporting TD Wealth and corporate groups.
 IMACS.
 Hardware and Software support.
 Network support
 Active Directory administration
 Weekly meetings.
Technical environment:
Windows 2003 server and 2008, Citrix remote support,VMware workstations support,Network support
Microsoft suite 2007 support,Windows 2003 ADUC, BES support (blackberry).
Systems Analysis support:Find out why a systemis failing, Monitor systems in relation to cost,time,
quantity and quality, track OS, applications, database and networks and handle or escalate when
needed.
February 2007-December 2007
Team Leader (contract)
Teksystems
 Team Lead
 Manage and Coordinate
 Ghost use for software deployment
 Supervise hardware deployment.
 QA for hardware and software.
 Manage weekly schedule.
Technical environment:
Datacenter, Network support,Software support,Ghost, Administration.
May 2006-February 2007
JJ Barnicke – Information Technology Specialist (contract)
JJBarnicke Immobiliers
 System Administrator and IT Director
 Hardware and Software Procurement
 Daily user support
 Active Directory Management.
 Upload and maintenance of E-data sites.
 Daily backups.
 End User Support (level 2 and 3).
Technical environment:
Windows 2003, ADUC, OU, DHCP; Software installation, Backup, Blackberry support with BES

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March 2005-December 2005
Perot Systems (contract) Deskside support
Les Publications CCH
 To support users on location, should any computer problems arise given level 1 is not able to solve.
 Daily software and hardware support,troubleshoot any network, printer or computer issues that may arise during
the day.
 Upgrade all site systems with office 2003, windows updates,maintain virus database up-to-date and educate users
about the many threats on the World Wide Web.
 Take note and build a database of all available hardware on site
 Assist network administrator create all daily backups on servers using VERITAS backup.
 OUTLOOK 2000 and 2003 support for all users,assist them in any questions orissues they should have.Answer
and help level 1 close any open tickets on site.
 Support done mostly in French and partly in English.
Technical environment:
Outlook 2000 and 20003, Support Level 1 for any technical issues or network problems, Daily backups
December 2004-January 2005
Global support Analyst (contract)
CDMS, Montreal,QC
 To support users for NAPA (Eaton corporation) globally
 Start a new process,help populate database for troubleshooting and training purposes
 Help clients from different cities with any Network issues hardwire or wireless, (windows 2000 and XP) Internet
connectivity access to the Intranet site via VPN secure client connectivity.
 Assist users with today’s spyware,remove, immunize and clean system.
 Microsoft Office support,including OUTLOOK 2000 support.
 Answer Emails and reply or call users to help them answer a question or solve a problem be it software or
hardware, route tickets to level 2 when necessary.
 Work a variety of shifts,support in English and Spanish.
Technical environment:
Windows XP, windows 2000 server, VMware workstations setup and installation
Office suite support.
February 2004-August 2004
Technical support specialist (contract)
CDMS, Montreal, QC
 Administered, created and Manage accounts using DRA and ADUC(active directory users and computers)
 Remote administration via PROXY, HYENA and NETMEETING and CITRIX
 Help clients from different cities with any Network issues,(windows 2000) Internet connectivity access to the
Intranet site via VPN secure client connectivity.
 Software installations and updates via remote connection.
 Microsoft Office support,including OUTLOOK 2000 support.
 Also shadowthin clients (remotely) and Manage user’s accounts or any otherissues relating via Citrix client.
Technical environment:
Windows XP, windows 2000 server, VMware workstations setup and installation, Office suite support
Same as above
January 2003 – February 2004

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Computer Technician
Merisan Canada, Montreal, QC
 Desktop and network support for up to 50 client PC workstations.
 Implemented and administered NT/2K/XP client-server networks.
 Remote administration using PC anywhere
 Shared high-speed Internet connections,proxies, firewall security.
 Integrated and Repair computers.
 Assisted with data backup, restoration and tape backup error logging.
 Administered network O/S’s, including NT, 2000, XP and Novel.
 Remotely assist clients via Hyena, proxy, Netmeeting for all their software needs.
 Administer and Manage accounts using DRA or ADUC(active directory)
 Knowledge of Peregrine (service center)
 Remote administration via Proxy, Hyena and Netmeeting.
 DRA and AUDC (accounts administration and creation)
 Technical environment:
Windows 95, XP, Windows NT server/workstations , windows 2000 server, VMware workstations setup and
installation, Antivirus tools,Proxy server, Hardware maintenance and upgrades.
November 2000 – January 2003
Validation Technician – NLE DV-Editing Systems Integration
Matrox ElectronicsSystems, Dorval, QC
 Integrated and validated hardware & software platforms for digital video-editing.
 Directly responsible for hardware & software bug-testing & troubleshooting.
 Designed and built customcomputer systems emphasizing cost-efficient & stable performance, including Turnkey
systems.
 Assured that video editing systems could be networked ensuring proper sharing options and security.
 Comprehensive testing,troubleshooting and training of Microsoft Windows & Macintosh O/S’s.
 Direct liaison with DV-editing systemintegrators (dealers) for DV capture component support.
 Technical environment:
Windows NT server and workstations, Video editing support,Hardware and software support,QA for Hardware
and software compatibility.
September 1999 – November 2000
Helpdesk Technician
Matrox ElectronicsSystems, Dorval, QC
 Supported Users via telephone:Windows 9x/NT/ME/2000/XP operating systems.
 Remotely supported users via “PC ANYWHERE”.
 Backup computers using GHOST, cloning or backup purposes.
 Custom graphic creation with image-editing software (Adobe Photoshop)which was applied for video editing
within Adobe Premiere.
 Strong interpersonal skills characterized by patience, effective communication and professional writing skills

 Technical environment:
Windows NT server and workstations, Video editing support,Hardware and software support,QA for Hardware
and software compatibility.
1998 – 1999
Network technician

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Traf park,Montreal, QC
 Computer assembly; Operating systemplus all chipset drivers and Hardware drivers.
 Install all workstations + server. Incorporate all workstations to the network or install and manage a new one
 Network administration across Quebec and Ontario.
 Technical environment:
Windows NT server and workstations, Driver support,Network support
1997 – 1998
Computer Technician
Merisan Canada,Montreal,QC
Integrate the latest computer models from the ground up, Custom install Operating systemplus drivers, software.
 Phone support to clients. Cable setup and installation. Network troubleshooting.
Education
Network Installation and Management diploma
Delta College, Montreal, QC
ICS
Computer Repairdiploma, Montreal,QC
Courses: DOS, Windows 3.1, Hardware, software, troubleshooting.
Computer Information Systems Diploma, Washington, DC.
Strayer College,Wash. DC
Other Skills:
Web design Certificate:
HTML, JavaScript.
Photoshop (7 years)
PHP, MySql. (Working knowledge.)
Macromedia Fireworks, Dreamweaver, Flash ActionScript
Working knowledge of 3D studio Max
Hobbies:
Reading, Running, exercising, Camping.