Mohamed Barakat has over 15 years of experience working in IT roles including helpdesk support, desktop support, and systems administration. He currently works as an IT Helpdesk Administrator and IT Technical Support Supervisor for a large company in Saudi Arabia where he supervises a technical team and provides support to over 2000 users. Barakat has extensive experience with Windows desktop and server operating systems, Microsoft Office, networking, hardware and software installation, troubleshooting, and other IT responsibilities. He aims to utilize his skills and experience to continue his career in a technical or support role.

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Mohamed A Barakat
IT Helpdesk Administrator & IT Tech- Support Supervisor
Dammam - Kingdom of Saudi Arabia P. O. Box 6669 Phone No.: +966-(013) 138150239
Mobile No.: +966-599651507 / +201006202059
Email Add: Mr.Zeda@gmail.com , Barakat@sraco.com.sa & Barakat@srg.com.sa
CAREER OBJECTIVE:
Enthusiastic, skilled and reliable Sr. IT System Support Specialist / Desk Side Support
Analyst /Help Desk seeking a position that reflects my experience, skills, and personal
attributes including dedication, meeting goals, creativity, and the ability to follow through. I
aspire to secure such posi8on where my over 15 years of experience and knowledge in
software installation, hardware installation, networking, troubleshooting, internet
configuration, documentation, can be put to use within a company for achieving its goals
and targets.
PERSONAL INFORMATION:
Date of Birth: November 20, 1982
Place of Birth: Alexandria, Egypt
Citizenship: Egyptian.
Age: 33
Sex: Male
Height: 176 cm”
Weight: 83mkgs.
Religion: Muslim
Marital Status: Married
Spouse Name: Mona Farag
Children: 1
Passport No: A13289468 Validity: October 20,2021
Driving License : Egyptian & Saudi Available Validity: 27 / 06 / 1441 (Saudi)
Vehicle : Have vehicle Brand : KIA Cerato Model : 2011
EDUCATION:
University : Supreme Council of Universities
Faculty : Alexandria Academy For Computer Science & Technology
Major : Bachelor's Degree
Grade : High Good 74.44 %
Graduation year : May 2003
University : Alexandria
Faculty : Faculty Of Commerce
Section : Management Of Information Technology Systems
Major : Bachelor's Degree
Grade : Very Good
Graduation Year: May 2005

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SUMMARY OF QUALIFICATIONS:
Over 14 years of experience in Computer Hardware troubleshooting, hardware and
software setup and installations. Desktop support and configuration of users PC’s and
Laptop’s. Egypt; Saudi Arabia. Able to speak and understand basic Language – English and
Arabic.
• Helpdesk Suppor-ng more than 2000 employees using Desk.com .
• Strong background in Network cabling using UTP Cable Cat 5E Cat 6E;
• Skills in Windows Server 2003 installation, Active Directory, File Server installations.
• Assists the IT Administrator to ensure an effective and compliant use of appropriate
software by all users.
• Active Directory (Password reset, enable/disable account, Folder sharing and
security, mapping of shared drive and network printer, joining pc and laptop to
domain)
• Assist with the selection and purchase of IT equipment as required, in accordance
with IT and purchasing strategy; ensure compliance in company IT policies.
• Experience in supporting remote access clients using VPN & Citrix, WEBEX
Conference meeting setup.
• Data Back-Up (Symantec Backup); Document, upgrade or replace hardware and
software systems.
• Provide training to end users to enable them to operate IT systems correctly
• Computer Hardware and Network Troubleshooting;TCP IP Configuration; Remote
Desktop connection
• Opera8on of Windows 98, 2000, XP, Vista, 7; 8.1 & Windows 10 ; Hardware
Maintenance (HP servers)
• Imaged and deployed Desktops and Laptops using Ghost and SCCM to 1000+ users
across the organization.
• MicrosoH Office 2003, 2007, 2010, 2013 Visio, Adobe CS Photoshop; Microsoft
Outlook up to 2013 email configuration.
• Professional communication skills include ability to write and speak in English;
working with others.
• Perform onsite installation and configuration of workstations and printers. Ensure
printers are installed on workstations and seen on the network
• Built Desktop / Laptop for Home Based and / or off site users and provide on site
and telephonic technical support.
• Currently reviewing and preparing for CCNA , MCITP: Enterprise Desktop Support
Technician Certification, ITIL Foundation Certification.

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PROFESSIONAL EXPERIENCE:
IN Egypt:
Working in Makkah Computer Company ( MCC ) Since 2001 : 2003 as Technical Support
S-ll in MCC with Upgrade as Technical Supervisor 2003:2004 Then Upgrade to
Technical Support Administrator & Maintenance Manager
IN KSA:
WORKING IN SRG Group ( Saeed Raddad Al-Zahrani Group ):
SRG Group is Contains
http://www.srg.com.sa
SRACO : Construction & General Maintenance Company.
CSD : Consulting Service Division Saudi ARAMCO Man Power Supplier.
SIDCO : Saudi Industrial Detergent Company [ 17 Braches 14 inside Kingdom + 3
Out Side Kingdom ( Sharjah UAE , Kuwait & Bahrain ) ] .
Fun Time : Restaurants & Games Park .
GTS : Global Travel Solutions .
TST Factory : Traffic Signal Technology Factory.
DPH : Dammam Palace Hotel .
FREDERIC M : France Cosmetics Agency.
Razi Factory : Pharmacological Industries .
PROMED TV : Medical TV Chanel Nile Sat 11219 H (www.pro-med.tv ).
SR. IT SYSTEM SUPPORT TECHNICIAN / DESKSIDE SUPPORT ANALYST
May 2006 – PRESENT IT SUPERVISOR / HELP DESK ADMINISTRATOR
SRACO – DAMMAM Head Office . 6669 Saudi Arabia
- Under IT Applications division, Supervised and coordinate the Contractor’s Technical Team
tags, inventories, operations on all IT Devices/Machine.
- Suppor-ng over 2000 users from SRG Group.
- Responsible for all kinds of Forms pertaining to IT System Devices receiving and
- Direct the Users and guide them on filling up the forms for receiving specific IT
device/machine, Hardware and Software Setup, Installations and Patches.
- Desktop inventory management, end-of-lease change-outs.
- Experience with user configuration in Microsoft Exchange and Active Directory, Email
configurations using ( MS Outlook 2007 up to 2013 )
- Experience in supporting remote access clients using VPN & Conference meeting setup.
- Remote Network Support using RDC, RDA & VNC in all Packages and main site offices.
- Microsoft Great Plaines , Crystal Reports , ACC software installation and Fixing for Account
& Personal Department .
- Microsoft Windows Operating Systems – Windows XP, 7, 8.1 & 10 Enterprise Users
Support.
- Microsoft Office Suite Support.
- Windows 7 Migra8on (Image Capturing and Deployment)
- Client User Migration (Side by Side/Wipe & Load).
- Deployment of Desktop and Laptop to new users
- Responsible for Device Specifications upon set up and installations.
- Helpdesk Suppor-ng more than 2000 employees using www.Desk.com & Manage Engine
Desk Plus.

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SR. IT TECHNICAL SUPPORT SPECIALIST / HELP DESK SUPPORT 2006 – 2009
SRG-SRACO COMPANY Head Office - DAMMAM, SAUDI ARABIA
- Managing LAN support having more than 600 computers and printers
- Responds to end-user trouble tickets to diagnose and remedy problems.
- Setting up server rack and installed servers, KVM switch, Cisco switches and Routers ,HP
Procourve switches and Routers.
- Imaging (Norton Ghost) desktop pc and laptops
- Providing permissions to users to access Share Folder.
- Provides technical coverage and assistance for Network and Server Engineers as requested
- Troubleshooting using RDS (Remote Desktop Support); Wireless Networking, VPN Services
- Installations of Software and patches in all systems.
- Offered phone-based technical care for clients, available on-site if required
- ERP Operations, Basic ERP Troubleshooting.
- Online Help Desk Services; Email Service Management
- Use of remote applications / tools like Remote desktop, VNC, Team Viewer, PC Anywhere.
- Assist with the selection and purchase of IT equipment as required.
- Image Desktop/Laptop and migrate user’s profile / data to new machine including
applications.
- Helping users with new system including windows 7, MicrosoH Office 2010.
- Diagnosing, troubleshooting and resolving client issues with hardware maintenance,
installations and software support.
SR. IT SUPERVISOR / HELPDESK ADMINISTRATOR Team Leader 2010 – PRESENT
- Receiving The User Troubleshoot Or Request throw E-Mail & desk.com supporting System.
- Mange the Troubleshoot & transfer it to a technical from my Team to fix it ASAP .
- Creating and maintaining printers and printer servers and providing access to the users.
- Involved in installation and cabling of network components for different locations.
- upgrading the Switches whenever required.
- Printer Server installation and Sharing.
- Install, repair, maintain, and upgrade desktop and notebook computers as well as printers.
-Reviewed and custom built computers to outfit clients' requirements.
- Asset management of IT equipment.
- Perform tasks such as installation, diagnosis, repair and maintenance of computers,
Network job entry stations and related equipment within the computer network.
- Involved in installation and cabling of network components for different locations.
- Built Desktop / Laptop for Home Based and / or off site users.
- Maintain computer hardware and network in various offices.
Fun Time SYSTEM ADMINISTRATOR / TECHNICAL ADMINISTRATOR 2007 – PRESENT
Game System Administrator Coin tech 2006 From 2007 : 2013.
Game System Administrator Coin tech 2010 From 2013 : PRESENT.
All Video Games Maintenance & Games Networking ( WiFi & Cabling ).
Upgrade Game Network from 001,002,003,004 To 006 wireless network.
Game Server and File Server Backup , Maintenance & updating .
PROMED TV SYSTEM ADMINISTRATOR / TECHNICAL ADMINISTRATOR 2008 – 2013
E-Mail System Administrator on www.Networksolutions.com
Technecal Administrator For PROMED TV IN (EGYPT & KSA) Servers Backup & updating

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Dammam Palace Hotel IT ADMINISTRATOR
Front Office / Back Office System Support All WiFi Admin and Controller Network
Administrator
General Work For all Companies in SRG :
As part of SRG IT System I'm Managing the Material Requests for All The Group, Materials
which related to IT like ( PCs , Monitors , Laptop , Printers , Scanners , Fax , Photo Copier ,
Plotters , Routers , Modems , Switches , Racks , Projectors, Servers and Accessories ) Then
After compare between Brands , suppliers & prices in the End Issue a PO
2nd Part aHer PO that we Receiving The Materials to test and be sure that we received the
right materials then make it Ready to hand over to End User with Stock Transfer latter to add
the Materials to User Account .
Yearly Inventory on All Computers & IT Materials and record all to compare also to receive
and issue by stock transfer paper to manage and calculate all IT Material .
MAJOR ACCOMPLISHMENTS IN SRG :
As part of SRG IT System Conversion Team with full cooperation’s of SRG Management
Team, was able to facilitate the critical roll out and deployment of SRG Operating System
Image where a total of many Companies connected, 1000+ worksta8ons located in both
admin and satellite buildings configured, 1000+ users’ IDs & e-Mail accounts configured and
300+ shared printers deployed in different packages. Currently act as an END USER SUPPORT
for the Users experiencing most common technical issues. Continuing support for some
Users facing network connectivity.
Programs & Software Experience:
Windows
Windows 98 , Windows ME , Windows XP , Windows 2000 , Windows 7 , Windows 8.1 ,
Windows 10 , Windows 2000 server , Windows 2003 Server , Windows 2008 Server &
Windows 2008r2 , Micro.
Office
MicrosoH Office 2003 , MicrosoH Office 2007 , MicrosoH Office 2010 , MicrosoH Office 2013,
Microsoft Visio & Microsoft project , MS Outlook ( 2003:2013 ) Configura8on Setup .
Specialist Programs
Oracle Fusion Applications Cloud System ( Use & Support )
Microsoft Great Plains 10
Crystal Report 8.5 & 10
AutoCAD 2007 : 2016 , Primavera 6
ACC ( Accountant , Store Program , Sales & Personal Department Program ) .
Other Programs
VNC , Adobe Acrobat Reader , Adobe Acrobat Professional 7 , Adobe Acrobat XI Professional
DC , Adobe Photoshop ,7zip , Win rar , PowerISO , Avast Anti-Virus , Sophos Anti-Virus ,
Symantec Anti-Virus , Team Viewer , Desk.com , PDF24 , Par88on Magic , Recovery Tools &
etc.…