Organization / Workplace

Location

Occupation

Industry

Technology / Software / Internet

About

• Troubleshooting and resolving high complexity customer faults. • Provide next level technical support for Level 1 Specialists. • When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve. • Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools. • Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard. • Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them. • Man...