This document contains a resume for Louie U. Ambata. It outlines his contact information, areas of interest in information technology and project management, and work history in various system engineer, NOC engineer, and IT assistant roles from 2008 to present. It also lists his education as a degree in information systems from Mapua Institute of Technology and BS in Computer Science from De La Salle University. Skills include Microsoft certifications and knowledge of Windows, servers, networking, and applications.

1. LOUIE U. AMBATA
Address: Unit 516 Tower C, Sea Residences Brgy 76 Zone 10, Pasay City
Provincial Address: Blk 14 Lot 18 Sunshine Village Manggahan General Trias, Cavite
Mobile: +639176518452
Email: louie_ambata@yahoo.com; louie.ambata@gmail.com
AREAS OF INTEREST
Information and Technology, Research and Project Management
WORK-RELATED EXPERIENCE
System Engineer (FirstMac) – (MAY 2015 – Present)
 Maintain and administer network and computing services to the company.
 Deploy and administer software system built by IT Development Team.
 Proactively monitor all critical systems in real time and networks using monitoring tools (Nagios, Monitis, vSphere, etc.).
 Raise and follow through issue that have been identified via Ticketing System (Service Now/Manager, TFS).
 Develop and refine processes to provide efficient management of and resolution of the system problems.
 Maintain documentation standards to direct the activities of.
 Foster relationship with IT Tech Support Team including staff to provide satisfactory outcomes for all parties.
 Identify and report upon opportunities to continually improve service quality and customer satisfaction.
 Work within a team-based work environment, ensuring that effective client service relationship are developed and maintained both
within the immediate workplace and within internal and external clients.
 Maintain a sound knowledge and understanding of new technologies employed by IT function.
 Any other duties as requested by the Line Manager.
NOC Engineer ("Betsson" BETTING TECHNOLOGIES, INC.) – (SEPTEMBER 2014 – MARCH 2015)
 Detection, correlation and analysis of events in the infrastructure.
 Monitor performance and service availability of network, hardware, servers and business applications.
 Troubleshoot network, server and application issues and route incidents to next level IT Groups or Developer Teams as necessary.
 Initial diagnosis, troubleshooting and escalation according to routines and processes.
 Perform routine and regularly scheduled maintenance and monitoring tasks.
 Perform installations, integrations, configurations, upgrades, troubleshooting, and performance tuning of various software
technologies from multiple vendors.
 Plan and execute patch updates or software upgrades.
 Maintain service outage logs and shift turn-over logs. Generate service performance reports.
 Assists in deployments of new build of the web application and server infrastructure.
 Performs quality testing and test cases to ensure new or existing builds are functional as expected.
 Creates and updates troubleshooting and monitoring SOPs to aid in incident management efforts. Improve support tools and
technologies as necessary.
 Generate and track trouble/service tickets.
Proactive manual monitoring of eGaming Sites (Apica, Orion, Splunk, etc.).
NOC Engineer (DSM Manila – LLC Philippines Branch) – (MARCH 2014 – SEPTEMBER 2014)
 Provides technical support to internal customers via the Network Operations Center (NOC) Support Systems.
 Monitor systems, escalate incidents within the Network Operations Center and to key Regional IT stakeholders;
 Escalate issues to next level of support for resolution.
 Perform daily checks of the system health and ensure that EOD jobs – e.g. back-up jobs, and the like – are properly performed and
concluded without errors;
 Generate periodic reports – e.g. monthly – detailing network performance and availability for each region/office.
 Establish, maintain and improve technical documentations together with other IT teams to aid other team members to quickly
understand network setup and configuration of different offices;
 Use monitoring tools to detect and response to any issues.
 Adhere to escalation procedures and customer care processes.
 Develop, support and enhance new and existing applications as identified by supervisor and management.
System Analyst (Monitoring Team) (CSC - Chevron) – (JANUARY 2013 – MARCH 2014)
 Monitoring of servers, applications, websites, backups, etc. as required by our client's customer teams.

2.  Interprets monitoring results, troubleshoots, and resolves and escalates issues as necessary per procedure.
 Monitoring Tools: NetIQ AppManager and Security Manager, HP OVO, GNS, HP-SIM, HP DataProtector, Problem Management
Tracking, Remedy, SCOM, Notify Alerts, HP Sitescope, WebAssure.
 Familiarity with Point-of-Sale (POS) batch jobs monitoring, troubleshooting and management
 Knowledgeable or familiarity with HP Non-stop (HPNS) server or Tandem system.
 Troubleshooting skills and understanding using TACL (Tandem Advanced Command Language) - Pathway, SCF, TMF, Batchcom,
FUP, Peruse, Spooler, NDM, Netbatch and Display System Protocol
 Familiarity with bank network authorization and transactions.
IT Operations Engineer (Trend Micro Inc.) – (JUNE 2010 – DECEMBER 2012)
 First line support for infrastructure related issues.
 Monitoring of servers, applications, websites, backups, etc. Using integrated monitoring tools like PRTG.
 Interprets monitoring results, troubleshoots, and resolves and escalates issues as necessary per procedure.
 Perform standard change to the supported infrastructure
 Install new or existing systems, including initial software loading and configuration.
 Troubleshoot / Solve operating system, modems, printers, terminal servers, software applications and utilities, network interfaces, and
all other system-level problems.
 Perform operating system upgrades. Make adjustments to systems software / configurations as needed.
 Implement defined standards.
 Understand and practice the IT Service Level Agreement.
IT-AssistantTechnical Support Specialist (AB Communication Inc.) – (JULY 2008 – JUNE 2010)
 Provide technical support to users, whenever necessary on hardware, network and software installation and maintenance.
 In charge in implementing and maintenance a laptop, desktop workstation, E-mail client set-up, File Back-up, TCP/IP and LAN
Cabling and takes corrective action to resolve conflicts.
 Ability to clearly document features, technical specification, and infrastructure requirements for self-produced technical work and job
processes.
 Supervises and participates in the study of operations and procedure, recommends changes to improve methods, procedures, and
system operational efficiency.
 Act as a purchaser in IT products and coordinate with the suppliers for the detailed specification of requirements.
 Assists operations with regards to the system requirement and guides the end users for their responsibilities and tasks in manipulating
the implemented system.
 An optimistic team leader that supervises assigned Information Technology operations, such as computer operations, scheduling,
data entry, and user support/help desk functions.
 Determines work requirement, priorities, and best use of resources for scheduled operations as well as during unplanned incidents.
 Provides training to assigned staff or other personnel regarding specialized computer applications.
 Provides assistance in technicalback end support to the end users for common PCApple Mac based software applications and other
IT electronic gadget/equipment.
 Rendering analog audio/video to various digital formats and editing.
 Set-up of Multi-media devises for presentation.
 Imaging scanning and color adjustment, minor retouching and exporting in various digital formats.
 Perform other duties and responsibilities as instructed by the immediate superior from time to time.
ON-THE-JOB TRAINING (Philippine Deposit Insurance Company) – (FEBRUARY – JUNE 2007)
 I was assigned to the PDIC IT Department - IT Solution where I was able to do the documentation of their systems.
 Also became a part of their technical team.
EDUCATION
MAPUA INSTITUTE OF TECHNOLOGY (MIT)
Degree in Information System (2005 - 2007)
DE LA SALLE UNIVERSITY (DASMA)
BS in Radiological Technology (2003 – 2004)
BS in Computer Science (2001-2003)
ST. JUDE PARISH SCHOOL (1997-2001)
PHILIPPINE CHRISTIANUNIVERSITY – Dasmariñas,
Cavite (1991-1997)

3. SKILLS
Knowledge System: MS Windows XP, 7, 8, Vista, Apple
Mac OS, Microsoft Client Server Environment: Windows
2003 and 2008 Servers, Active Directory Infrastructure,
VM Ware and Terminal Services, MS Exchange
Administration, Point-of-Sale (POS).
Applications: MS Office, MS Access, MS SQL, Macro Media,
Adobe PhotoshopPremiereAudition, Cisco Call Manager
Others: PC Assembling, Troubleshooting, Software/Hardware
Installation and Network Cabling
MICROSOFT CERTIFICATION
Microsoft® Certified IT Professional (MCITP)
Server Administrator on Windows Server® 2008
Enterprise Desktop Administrator on Windows® 7
Microsoft® Certified Technology Specialist (MCTS)
Windows Server 2008 Network Infrastructure, Configuring
Windows Server® 2008 Active Directory, Configuration
Windows® 7, Configuration
TRAININGS AND SEMINARS ATTENDED
WINDOWS XP APPRECIATION SESSION
Mapua Information Technology Center, Makati City
CURRENT TRENDS IN INFORMATION TECHNOLOGY
Mapua Information Technology Center, Makati City
JUNIPER TRAINING
Trend Micro, Pasig City
PERSONAL BACKGROUND
Born on July 5, 1984 in Manila, Philippines, Single,
Filipino Citizen, Catholic, Average communication skills, Knows
Filipino and English. I know how to drive. I like sports, especially
basketball. I’m Dependable, analytical and hardworking. Willing to
learn and acquire new knowledge, a fast learner with an active and
dynamic personality.