This document discusses the importance of creating a culture of recognition at work where employees feel valued. It outlines lessons learned from transitioning away from an annual monetary award chosen behind closed doors, which created resentment, to more consistent and crowd-sourced recognition rituals. These include weekly "Coronitas" where peers share gratitude and stories and monthly "Top 10" recognition where peer voting and stories are transparent and celebrate those who helped others succeed through servant leadership. The goal is to foster a culture of servant leadership through rituals, behaviors and stories of recognition.

1. Culture of Recognition
Lessons learned in creating a culture where
employees feel valued
Rachel McClain
NxJer since 2008
Owner of Recognition

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Avengers Award: Our Highest Honor Today
“At Next Jump, we aspire to build a company that makes our Fathers and our Mother’s Proud.
The Avengers award is our award that celebrates our mothers”
A culture of servant leadership and helping others

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The President’s Award: $10,000 for setting new standards
How it worked:
- Leadership team would pick behind closed doors
- Awarded during company staff meeting
- Monetary award
- Created resentment
President’s Award: Where we came from

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Recognition: Lessons Learned
RIGHT BEHAVIORSWRONG BEHAVIORS
CROWD SOURCE
STANDING OVATIONMANAGEMENT PICKS
RECOGNIZE ONE, PISS OFF ALL

CONSISTENCY
RITUALS, BEHAVIORS, AND STORIES
INTENSITY ONLY
ONE-TIME EVENTS

LINEMEN
WHO HELPED YOU SUCCEED?
QUARTERBACKS
ALREADY COMPENSATED AT TOP


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Consistent
Intense
NOW: A culture of servant leadership
Avengers
Top 10
Coronitas

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Weekly CONSISTENT Recognition: ‘Coronitas’
Every Friday @5pm
- Informal end of week
- Peers show gratitude with a
Coronita (anyone can give)
- Share stories

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Monthly CONSISTENT Recognition: Top 10
- Monthly practicing of giving recognition
- Peer-to-peer
- Votes and stories transparent
- More than monetary
Top 10:
Who has helped
you succeed?

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TOP10 Tool: “How has Christian helped you succeed?”Recognition Tool: Top 10 App

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TOP10 Tool: “How has Christian helped you succeed?”
Q&A