The Codex of Business Writing Software for Real-World Solutions 2.pptx
Culture mash
1. Culture Clash
Mash
Learning & working
in a multi-
generational
workplace
Joyce Seitzinger
Faculty of Health
Professional Day
Deakin University
cc license http://www.flickr.com/photos/sweetbeetandgreenbean/3055709098/
3. Cc license http://www.flickr.com/photos/ellenm1/4279933435
Joyce Seitzinger
Lecturer in Blended
Learning
HADU
Dutch/Kiwi living in Oz
1971 Born
1983 1st computer class
1988 1st computer at home
1993 1st personal computer
and email
1997 1st job using a
computer (Amnesty Intl)
4. Cc license http://www.flickr.com/photos/ellenm1/4279933435
Joyce Seitzinger
1999 1st e-learning job
(Pretty much the same until)
2004 Masters in EdTech
USQ, which used ‘social
web’
2006 Master Thesis: Blogs,
wikis & podcasts for
learning
2007 joined Twitter
And now…
5.
6.
7. Table Activity
• Large sheet of paper
• Markers/Pens
• Draw grid
– 3 columns: A, B, C
– 9 rows 1-9
• For each of the following 8 questions, each
participant puts a large dot/star/heart in
column corresponding to their own answer
8. Q1: In the last 24
hrs, have you read a
physical newspaper?
A: Yes, I read the
newspaper
(almost) every
day.
B: Yes, but it’s
not a routine.
C: No. I haven’t
read a physical
newspaper.
9. Q2: Do you play video
games?
(incl Facebook
games, app games, etc)
A: No, I never
play video
games.
B: I sometimes
play video
games.
C: I play a video
game at least
once a week.
10. Q3: Do you have an
active profile on a social
networking site?
A: No, I am not
active on a social
networking site.
B: I have one or
two active
profiles.
C: I have an
active profile on
3 or more social
networking sites.
11. Q4: You are organizing a
party. To invite people,
you…
A: Call people or
send invitations
to their home.
B: Send an email
(possibly with a
nice poster/flyer
attached).
C: Set up a
Facebook event.
12. Q5: When you are
asleep, your mobile
phone is…
A: Not in your
bedroom.
B: Sometimes in
the bedroom
C: Always in the
bedroom
13. Q6: When you are
running late for a
meeting, you…
A: I’m never late
for a meeting.
B: Email the
meeting
organizer
C: Text or
message one or
more people in
the meeting
14. Q7: When you need to
write a document
together with
others, you…
A: Start by
organizing a
meeting.
B: Start a Word
document, and
then email
others to add
their input.
C: Start a
collaborative
document in
Google Docs, or
other tool.
15. Q8: When do you first
access the internet in the
morning (includes
checking email)?
A: When I get to
the office.
B: Not
immediately but
within an hour of
waking up.
C: Within 10
minutes of
waking up.
16. Q9: To find out what
colleagues are working
on…
A: Depend on
meetings
B: Depend on
meetings &
email
C:
Meetings, email
& Yammer
(more?)
19. a printing plate that duplicated any
typography
Stereotype
From the Greek,
stereos, "firm, solid”
and typos "impression,”
hence "solid impression".
http://en.wikipedia.org/wiki/Stereotype#Etymo
logy
Cclicensehttp://www.flickr.com/photos/gemstone/3527108666
20. Cliché
a cliché was a printing
plate cast from movable
type. This is also called a
stereotype.
Allegedly, the French word "cliché"
comes from the sound made when
the molten stereotyping metal is
poured onto the matrix to make a
printing plate
http://en.wikipedia.org/wiki/Cliche#Origin
Cclicensehttp://www.flickr.com/photos/gemstone/3527108666
21. FAIR WARNING: THE NEXT 5 MINUTES
WILL BE RIFE WITH
GENERALISATIONS, STEREOTYPES AND
CLICHES.
25. Generation
Years
Events that
shaped them
Major
invention in
their time
Popular
Technology
Shaped
Them
Traditionalist
Prior to 1946
Hindenberg/
WWII/Rise
of suburbs
Fax
Radio
Baby
boomer
1946-1964
Birth control/
Watergate/
Moon landing
Personal
Computer
Television
Gen X
1965-1976
Gulf
War/AIDS/Berl
in
Wall/Chernob
yl
Mobile
phone
Personal
Computer
Millennial
1977-1997
Mandela/
Diana/9/11/Gl
obal crisis
/Obama
Google/Face
book
The Internet
26. Generation
Compelling
messages in
formative
years
Traditionalist
Make do or
do without.
Stay in line.
Sacrifice.
Be heroic.
Consider the
common
good.
Baby
boomer
Be anything
you want to
be.
Change the
world.
Work well
with others.
Live up to
expectation.
Duck and
cover.
Gen X
Don’t count
on it.
Heroes don’t
exist.
Get real.
Take care of
yourself.
Always ask
“why?”
Millennial
You are
special.
Leave no
one behind.
Connect
24/7.
Achieve
now!
Serve your
community.
27. Generation
Major trait
Other traits
Traditionalist
Loyalty
Sacrifice, dis
cipline, resp
ect for
authority
Baby
boomer
Competition
Competitive,
hard
work, long
hours
Gen X
Self-reliance
Eclectic, self-
reliance, fre
e
agent, work/
life balance
Millennial
Immediacy
Community
services, coll
ectivism, co
nfidence, tol
erance, cybe
rliteracy
28. Generation
Motivated
Motivating
messages
Traditionalist
When
managers
connect their
actions to the
overall good
of the
organization.
“Your
perseve-
rance is
valued and
will be
rewarded.”
Baby
boomer
By leaders
who get them
involved and
show how
they can make
a difference.
“Your
opinion is
valued.”
“You can
work as long
as you want
to.”
Gen X
When allowed
to get the job
done on their
own (what
might seem
unorthodox)
schedule.
“Do it your
way.”
Millennial
When their
managers
connect
their actions
to their
personal and
career goals.
“You will be
working
with other
bright, creati
ve people.”
36. Parcel pickup
Hotel
expectations
Meet in cafes
Use a common
screen/backchann
el in a meeting
Regular
meetings?
Really?!?
Check mobile
device during
meal
Email lists are
the worst…
Prefer public
transport so I can
work & connect
Work best in
the evening
All my stuff is
openly
available.
44. Hyperconnected employees customers, markets and
institutions…
“push the demands on some fundamental capabilities in
an organization: the ability of individuals and teams to
connect and communicate across the
organization, reshape teams, workgroups, organizational
units, processes and models, and learn and respond to
changing needs.”
“to keep up with the demands of business, we (all
generations) would need to become used to working in
this way.”
http://www.forbes.com/sites/rawnshah/2011/04/20/working-with-five-
generations-in-the-workplace/2/
45. cc licensed flickr photo by Will Lion: http://flickr.com/photos/will-lion/2595497078/
54. …how will you arrange them?
Flickr cc license by fragmented http://www.flickr.com/photos/fragmented/2645000094/
55.
56. • Low Profile
• Low
Communication
• In your own time
• High Profile
• Low
Communication
• In your own time
• Low Profile
• Low
Communication
• In your own time
• High Profile
• High
Communication
• Streamed
Staff
Room
Filing
Cabinet
MagazinePortfolio
Design your PLN.
Build your filter.
You
http://www.flickr.com/photos/catspyjamasnz/7089515065/
57. Connected employees and colleagues
need to be aligned with each
other, and with the organisational
goals.
58. Harold Jarche www.jarche.com
“Organizations need to extend the notion of
work beyond collaboration, beyond teams, and
beyond the corporate fire wall. They need to
make social networks, communities of
practice, and narrative part of the work.”
60. High touch Low touch
Personal Personal
coaching/conversations
Aid in growing PLN
Provide resources/self
help guides
Team Assist them with
projects, provide team
wide training
Design templates to
support processes,
design & development.
Create checklists and
other support materials.
Community of Practice Facilitate meetings,
webinars, etc
Community
management
Curate and inform
Microlearning
Run short
courses/miniMOOCs
Provide the community
habitat
Network Broker relationships with
experts
Microlearning,
Identify MOOCs, external
resources, OERs,
61. High touch Low touch
Personal Personal
coaching/conversations
Aid in growing PLN
Provide resources/self
help guides
Team Assist them with
projects, provide team
wide training
Design templates to
support processes,
design & development.
Create checklists and
other support materials.
Community of Practice Facilitate meetings,
webinars, etc
Community
management
Curate and inform
Microlearning
Run short
courses/miniMOOCs
Provide the community
habitat
Network Broker relationships with
experts
Microlearning
Identify MOOCs, external
resources, OERs,
62. We have a lot of different shaped potatoes.
What mash are we gonna make?
Cc license http://www.flickr.com/photos/graibeard/4121218392/
63. Scenario?
You’re organising a learning event for a mixed group of
80 colleagues…
How would you tweak it so it worked for every one?
– Traditionalist
– Baby boomer
– Gen X
– Millenial
– Digital visitors
– Digital residents
http://todaysmeet.com/CultureMash
64. Hope I’ve given
you enough
ingredients
to make a
tasty mash.
Joyce Seitzinger
@catspyjamasnz
@netprax
Facebook: Netprax page
Yammer: #netprax
joyces@deakin.edu.au
cc license http://www.flickr.com/photos/sweetbeetandgreenbean/3055709098/
Editor's Notes
World mosaic made out of 1001 web2.0 logosWeb2.0 tools – web2.0 can be a bit of a controversial term, however I’ve found it a good heuristic to explain the new possibilities we have available to us to connect with people, information and learning. We’ve gone from a 1.0 world, where the information published was by a small group, for mass consumption. Information was static, to this 2.0 environment where anyone can communicate, connect, create content, collaborate & contribute to the conversation…Unfortunately this also leads to our challenge…
It’s overwhelming. With so much information, tools & people out there, how do we start?
Your pln becomes your filter to safely take a drink from thmake sense of that fire hydrant
It’s personal
Oh my god, with all this work and all this tools, where do I start? Other hesitations can be: I don’t want to be out there. I want to contain my digital footprint (for now)
