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Learner Experience Design: A New Hope? #lxdesign #icdeunisa

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Keynote at the 26th ICDE Conference in Sun City, South Africa, hosted by UNISA.

Published in: Design, Education

Learner Experience Design: A New Hope? #lxdesign #icdeunisa

  1. LEARNER EXPERIENCE DESIGN: A NEW HOPE? JOYCE SEITZINGER #ICDEUNISA OCTOBER 2015
  2. WE HAVE SOME WICKED PROBLEMS
  3. MY EXPERIENCE
  4. Aberdeen Research interpretation of Andrew’s CX hierarchy
  5. WHAT IS USER EXPERIENCE DESIGN?
  6. The  world  is  complex,  and  so  too  must  be  the  ac6vi6es  that   we  perform.  But  that  doesn’t  mean  that  we  must  live  in   con6nual  frustra6on.  No.  The  whole  point  of  human-­‐ centered  design  is  to  tame  complexity,  to  turn  what  would   appear  to  be  a  complicated  tool  into  one  that  fits  the  task,   that  is  understandable,  usable,  enjoyable.   Don  Norman,     The  Design  of  Everyday  Things  
  7. USER EXPERIENCE DESIGN …to  achieve  high-­‐quality  user  experience  in   a  company's  offerings  there  must  be  a   seamless  merging  of  the  services  of   mul6ple  disciplines.   The  first  requirement  for  an  exemplary  user   experience  is  to  meet  the  exact  needs  of  the   customer,  without  fuss  or  bother.     Don  Norman,  &  Jakob  Nielsen  
  8. INTERACTION DESIGN In  design,  human–computer  interac6on,  and   soMware  development,  interac6on  design,  oMen   abbreviated  IxD,  is  defined  as  "the  prac6ce  of   designing  interac6ve  digital  products,   environments,  systems,  and  services."    
  9. SERVICE DESIGN Service  design  is  the  inten6onal  and  thoughPul  design   of  internal  and  customer-­‐facing  ac6vi6es  needed  to   deliver  a  service.  Where  experience  design  concerns   itself  only  with  the  customer-­‐facing  aspects,  service   design  looks  also  at  the  experience  of  staff    
  10. EMPATHY FOR THE USER
  11. METHODOLOGY
  12. IS THERE POTENTIAL FOR LEARNER EXPERIENCE DESIGN OR #LXDESIGN?
  13. DR. JESS KNOTT
  14. CARD SORTING
  15. USER OBSERVATION
  16. CODING CONVERSATIONS
  17. CODING CONVERSATIONS
  18. PERSONAS
  19. PERSONAS
  20. LEARNER JOURNEY MAPPING
  21. LEARNER JOURNEY MAPPING
  22. LEARNER JOURNEY MAPPING
  23. SMALL CHANGES ARE FINE: MIKE WESCH’S SYLLABUS
  24. EXPERIENCES ARE CO- CREATED
  25. CO-CREATED EXPERIENCES
  26. COMMUNITIES INFORMATION STREAMS PERSONAL HUB COLLECTIONS PRESENCE CURATION
  27. COMMUNITIES INFORMATION STREAMS PERSONAL HUB COLLECTIONS PRESENCE CURATION
  28. DESIGN IMPROVED CONNECTIONS
  29. INSTITUTIONAL EXPERIENCE
  30. COMMUNITY OF PRACTICE EXPERIENCE
  31. MOOC EXPERIENCES
  32. CONFERENCES
  33. DESIGNING FOR A CONSTELLATION OF EXPERIENCES
  34. Image cc license @BryanMMathers http://bryanmmathers.com/
  35. https://adventuresinbadging.wordpress.com/ AUSTRALIAN NATIONAL UNIVERSITY
  36. Image cc license @bryanmathers
  37. WHAT WILL IT TAKE TO ADOPT LEARNER EXPERIENCE DESIGN PRACTICES?
  38. EXPANDED TOOLKITS
  39. DIFFERENT WAYS OF COLLABORATING
  40. DIFFERENT WAYS OF COLLABORATING
  41. DIFFERENT WAYS OF COLLABORATING
  42. A COMMITMENT TO THE LEARNER EXPERIENCE
  43. EXPAND ON LX DESIGN RESEARCH
  44. THINK OF OURSELVES AS LEARNER EXPERIENCE DESIGNERS
  45. Joyce Seitzinger @academictribe www.academictribe.co joyce@academictribe.co BE A NODE IN MY NETWORK!

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