www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Creating Efficiencies
Dr Maureen Murphy
Managing Director
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Masterclass:
Getting the most out of E-Learning
Edinburgh, Dublin, Belfast, October 2015
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Minimum
Spend
Minimum
Effort
Maximum
Impact
Creating Efficiencies
Learning and Development
Experts / Content writers
Learners
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
1. Kickoff
2. Plan
3. Curate,
collate &
script
4.
Storyboard
5. Design
6.
Implement
7. Pilot
8. Refine 9. Deploy
10.
Evaluate &
Review
Structured
approach
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
1. Plan
2. Curate,
collate &
script
3. Implement
& Refine
(cycles)
4. Deploy
5. Evaluate
& Review
Agile approach
Content Prototyping
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
1. Planning & curating, collating &
scripting.
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Linear
Knowledge
Long
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
What do you want
learners to be able to
DO
after completing
the training?
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
What do learners want
to be able to
DO
after completing
the training?
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Focus on the
behaviours
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Why is this
training
needed?
Why now?
What
‘problem’
are you
trying to
solve?
What needs
to (be)
KEPT,
Improved,
Started or
Stopped?
What
training is
being
delivered
already?
What
does
‘best’
behaviour
look like?
How will we
measure /
know if
you’ve
achieved
efficiencies?
Who is
it for?
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
1. Plan
2. Curate, collate &
script
3. Implement &
Refine (cycles) 4. Deploy
5. Evaluate &
Review
• DIF Analysis
• Action Mapping
• Learning Moments
• 70/20/10
• Bloom’s Taxonomy
• Stick to the outcomes
• Use scripting
templates
• Integrate work-based
learning opportunities
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
D
•What do
staff find
difficult?
I
•What’s the 3
interesting
things you
want to
emphasise?
F
•What’s
frequently
asked ?
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Action Mapping
•Performance
Support•Use of
Scenarios
•Use of Metrics
•Focus on
Behaviours and why
they’re not
happening
Skills Environment
MotivationKnowledge
By : Cathy Moore
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
5 Moments of Learning Need
1. Learning for the first time (New);
2. Expanding on what they have learned (More)
3. Plan & act upon what they have learned (Apply);
4. When problems arise (Solve)
5. Learn a new way of doing something (Change)
By: Gottfredson & Mosher
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Integrate opportunities from the
70/20/10 Model of Learning
On the Job
(Experiential)
Work-based Learning
Placements,
Secondments
Shadowing
Special Assignments
Social
Coaching/Mentoring
Communities of
Practice
User generated
content
Networks (LinkedIn
etc.)
Structured
(Formal)
e/m -Learning
Workshops
Webinars
Training
By: McCall and colleagues - Centre for Creative Leadership
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
1. Identify
Behaviours
to KISS
•Use stories to capture
the tacit knowledge
2. Why are
they not
happening?
•Skill, Knowledge,
Culture,
Motivation?
3. What
can we
provide?
•Scenarios,
Knowledge/JITL,
incentives
4. Write your
active
Outcomes.
5. Curate/script
content based
on the core
behaviours
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Understand
Appreciate
Value
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Actively use Bloom’s Taxonomy for
your learning outcomes
Knowledge
Define, Describe, Identify, Label, List, Match, Name,
Quote, Recall, Sequence, Tell, Write
Comprehension
Conclude, Discuss, Explain, Generalise, Identify,
Interpret, Paraphrase, Predict, Review, Summarise,
Application
Use, Change, Choose, Compute, Prepare, Produce,
Role-play, Select, Show, Transfer
Analysis
Analyse, Classify, Compare, Contrast, Debate,
Deduce, Differentiate, Distinguish, Relate, Separate
Synthesis
Construct, Create, Design, Integrate, Invent, Make,
Organise, Perform, Plan, Produce, Propose, Rewrite
Evaluation
Appraise, Argue, Assess, Conclude, Critic, Decide,
Justify, Predict, Prioritise, Prove, Rank, Rate
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Working with your Content Writers / SMEs
– Combine your behaviour analysis
techniques to get the right fit.
– Have an expert practitioner as well as a
subject expert.
– Create a content/script template with
guidelines incl. word count.
– Record your expert practitioner in action
and ask SME to annotate it
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
2. Implementing – Templates & Repositories
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Consider your
build efficiencies
bespoke, clone,
template or combi
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Build
Consider the reusability of the
template-based approach if you
need multiple titles, developed
by multiple internal colleagues,
sporadically or under time-
pressure.
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
A consistent icon set is essential
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
• <
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
HTML5 Templates
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Consider your
AV efficiencies
images, audio
• Review the content strategy for the period –
online and offline
• Agree the categories / tags
• Agree & prep the locations – equipment,
personnel
• Take your shots
• Get Talent Release forms signed
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Imagery & Audio
1. Do a photoshoot or buy stock
library license (not too cheesy).
2. Create a searchable, categorised
bank of images.
3. Create stock audio phrases for
your template.
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
Look for efficiencies everywhere
Plan
Content
planning
Build
Templates
Repositories
Apply
Work-based Learning &
Social Learning
Use Technology to
track, learn, socialise,
internalise & apply
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
• What are the pain points in your development
lifecycle?
• Where do you feel you are using up valuable time and
resources?
• Reflect on what you’ve heard.
• Are there any new processes you’d like to introduce?
• What measures can you put in place to track the
effectiveness?
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS
www.aurionlearning.comE-LEARNING | TRAINING AND SUPPORT | PLATFORMS

Creating efficiencies in E-Learning

  • 1.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Creating Efficiencies Dr Maureen Murphy Managing Director
  • 2.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Masterclass: Getting the most out of E-Learning Edinburgh, Dublin, Belfast, October 2015
  • 3.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Minimum Spend Minimum Effort Maximum Impact Creating Efficiencies Learning and Development Experts / Content writers Learners
  • 4.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS 1. Kickoff 2. Plan 3. Curate, collate & script 4. Storyboard 5. Design 6. Implement 7. Pilot 8. Refine 9. Deploy 10. Evaluate & Review Structured approach
  • 5.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS 1. Plan 2. Curate, collate & script 3. Implement & Refine (cycles) 4. Deploy 5. Evaluate & Review Agile approach Content Prototyping
  • 6.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS 1. Planning & curating, collating & scripting.
  • 7.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Linear Knowledge Long
  • 8.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS What do you want learners to be able to DO after completing the training?
  • 9.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS What do learners want to be able to DO after completing the training?
  • 10.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Focus on the behaviours
  • 11.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Why is this training needed? Why now? What ‘problem’ are you trying to solve? What needs to (be) KEPT, Improved, Started or Stopped? What training is being delivered already? What does ‘best’ behaviour look like? How will we measure / know if you’ve achieved efficiencies? Who is it for?
  • 12.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS 1. Plan 2. Curate, collate & script 3. Implement & Refine (cycles) 4. Deploy 5. Evaluate & Review • DIF Analysis • Action Mapping • Learning Moments • 70/20/10 • Bloom’s Taxonomy • Stick to the outcomes • Use scripting templates • Integrate work-based learning opportunities
  • 13.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS D •What do staff find difficult? I •What’s the 3 interesting things you want to emphasise? F •What’s frequently asked ?
  • 14.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Action Mapping •Performance Support•Use of Scenarios •Use of Metrics •Focus on Behaviours and why they’re not happening Skills Environment MotivationKnowledge By : Cathy Moore
  • 15.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS 5 Moments of Learning Need 1. Learning for the first time (New); 2. Expanding on what they have learned (More) 3. Plan & act upon what they have learned (Apply); 4. When problems arise (Solve) 5. Learn a new way of doing something (Change) By: Gottfredson & Mosher
  • 16.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Integrate opportunities from the 70/20/10 Model of Learning On the Job (Experiential) Work-based Learning Placements, Secondments Shadowing Special Assignments Social Coaching/Mentoring Communities of Practice User generated content Networks (LinkedIn etc.) Structured (Formal) e/m -Learning Workshops Webinars Training By: McCall and colleagues - Centre for Creative Leadership
  • 17.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS 1. Identify Behaviours to KISS •Use stories to capture the tacit knowledge 2. Why are they not happening? •Skill, Knowledge, Culture, Motivation? 3. What can we provide? •Scenarios, Knowledge/JITL, incentives 4. Write your active Outcomes. 5. Curate/script content based on the core behaviours
  • 18.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Understand Appreciate Value
  • 19.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Actively use Bloom’s Taxonomy for your learning outcomes Knowledge Define, Describe, Identify, Label, List, Match, Name, Quote, Recall, Sequence, Tell, Write Comprehension Conclude, Discuss, Explain, Generalise, Identify, Interpret, Paraphrase, Predict, Review, Summarise, Application Use, Change, Choose, Compute, Prepare, Produce, Role-play, Select, Show, Transfer Analysis Analyse, Classify, Compare, Contrast, Debate, Deduce, Differentiate, Distinguish, Relate, Separate Synthesis Construct, Create, Design, Integrate, Invent, Make, Organise, Perform, Plan, Produce, Propose, Rewrite Evaluation Appraise, Argue, Assess, Conclude, Critic, Decide, Justify, Predict, Prioritise, Prove, Rank, Rate
  • 20.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Working with your Content Writers / SMEs – Combine your behaviour analysis techniques to get the right fit. – Have an expert practitioner as well as a subject expert. – Create a content/script template with guidelines incl. word count. – Record your expert practitioner in action and ask SME to annotate it
  • 22.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS 2. Implementing – Templates & Repositories
  • 23.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Consider your build efficiencies bespoke, clone, template or combi
  • 24.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Build Consider the reusability of the template-based approach if you need multiple titles, developed by multiple internal colleagues, sporadically or under time- pressure.
  • 29.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS A consistent icon set is essential
  • 30.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS • <
  • 31.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS HTML5 Templates
  • 32.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Consider your AV efficiencies images, audio
  • 33.
    • Review thecontent strategy for the period – online and offline • Agree the categories / tags • Agree & prep the locations – equipment, personnel • Take your shots • Get Talent Release forms signed
  • 35.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Imagery & Audio 1. Do a photoshoot or buy stock library license (not too cheesy). 2. Create a searchable, categorised bank of images. 3. Create stock audio phrases for your template.
  • 36.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS Look for efficiencies everywhere Plan Content planning Build Templates Repositories Apply Work-based Learning & Social Learning Use Technology to track, learn, socialise, internalise & apply
  • 37.
    www.aurionlearning.comE-LEARNING | TRAININGAND SUPPORT | PLATFORMS • What are the pain points in your development lifecycle? • Where do you feel you are using up valuable time and resources? • Reflect on what you’ve heard. • Are there any new processes you’d like to introduce? • What measures can you put in place to track the effectiveness?
  • 38.
  • 39.

Editor's Notes

  • #23 Focus – reduce time to