This document is a resume for Tariq Naz, who has over 20 years of experience in IT support roles. He currently works as a Technical Support Consultant for Rogers High Speed Internet, where he provides level 1 technical support and troubleshoots modem and router issues. Previously, he held roles as a Desktop Support Analyst at HP Canada and Computer Technician at CTM Canada, where he provided hardware and software support. Tariq has several technical certifications and a diploma in Network Administration, as well as a Bachelor of Arts degree.

1. Tariq Naz
2 Shediac Rd, Brampton, ON, L6Y 0V8
Phone: (416) 418-7854
Email: tariq.naz@rci.rogers.com
OBJECTIVE:
To work as an IT Professional for a company offers career
advancement and growth, conducive for exploring my technical
and analytical skills.
EDUCATION:
 Two years Diploma in Network Administration (CDI College)
 Microsoft Certified Professional (MCP)
 A+ Certified Service Technician
 Certification of Microcomputers and Microprocessors
 Certification of Personal Computer Repair
 Bachelor of Arts
WORK EXPERIENCE
Technical Support Consultant
Nov. 2005 - to - Date
Rogers High Speed Internet – Rogers Cables– Toronto
 Provide Level 1 Technical support on All High Speed Internet products.
 Provide Technical support on Rogers Online Protection and related software.
 Configuration and trouble shooting of Cisco, Hitron and SMC-Gateway Modems/routers.
 Create Trouble tickets on service related issues for escalations.
 Technical support for Internet and related software connectivity on all kind of platform
and hardware.
 Troubleshoot email, virus and internet related problems and educate to customer about
Network Security issues.
 Educate the customer on usage of internet / email and other related applications.
Desktop Support Analyst
June 2000 - to - June 2005
HP Canada, MSH-Toronto, ON
 Answered technical questions regarding software products and their requirements within
related industries
 Investigated issues reported by customers and dealers in timely and efficient manner
 Earned a reputation for quickly responding to trouble tickets, prioritizing
 User requests, resolving complex issues.

2.  Successfully resolved hundreds of issues monthly without requiring escalation to higher
tier and close tickets within SLAs
 Trouble shoots and resolves software and hardware related problems
 Provide support on all kinds of printers e.g. label, dot matrix and laser printers
 Assisted in-house staff and field personnel by solving internal and external concerns or
issues
Computer Technician
1994 to Oct, 1999
CTM Canada Ltd, Toronto, ON
 Provide technical support for Microsoft office suite (all versions)
 Responsible for administration, and Customer services
 Repaired computer systems and peripherals on board and component
 Locating defective parts and replacing them.
 Maintained repair parts inventory.
 Hired, trained, and evaluated repair personnel.
 Re-image machines using Ghost
 Troubleshoot of hardware, software and network problems.
 Installation and upgrade of hardware and software.
 Troubleshoot Printing problems LAN printers and standalone printers.
 PC assembling and configuring Operating systems.
 Configured Ethernet Card and Modems
Soft Skills
 Experienced in delivering service and ability to react well with demanding customers
 Strong Analytical and Troubleshooting skills.
 Excellent verbal and written communication skills
 Have a positive and flexible attitude.
 Have strong personal time management skills.
 Always want to be a team player and self-starter.
Projects
 RMO Support– RogersManagementOffice
Handle Manager Escalations, Investigate and resolve complex client situations for all line of
business.
 RogersTechXpert Group
Resolve customer issues outside current scope of RHSI Technical Support to help customer
setupmaintainandprotecttheirtechnology.
 ICU SME-SME (Subject Matter Expert).
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