Ken Hughes has over 15 years of experience in IT support roles. He has maintained over 300 computer systems and networks and provided tier 1, 2, and 3 support. His experience includes imaging computers, installing and troubleshooting hardware and software, and providing training. He has worked in IT coordinator roles for Dynamex Canada and as an e-commerce representative for Loomis Express Canada, where he resolved issues, designed systems, and supported users. He has diplomas in network support and business administration and volunteer experience.

1. Ken Hughes
10866 City Parkway, Unit # 105
Surrey, B.C. V3T5W9
Telephone: 778-395-1952
Email: k_hughes@shaw.ca
Public Profile
https://ca.linkedin.com/in/ken-hughes-a27b7063
Profile
 Over 15 + years practical experience in Peer to Peer networked and stand alone computer
systems
 Maintained 300 Stand Alone or Peer to Peer Networked Computer Systems
 Reimaged company computers with custom images for each level of organization
 Over 15 + years providing Tier Level 3, 2, and Level 1 support through client interaction
and technical implementation with the ability to rapidly generate client trust and
confidence
 Ability to diffuse complicated technical issues thereby building and managing customer
relationships
 Network & Internet Support Specialist Diploma & Business Administration Diploma
 Hands on experience with Windows 7 & 10
 Installed, diagnosed, replaced, repaired or analyzed all components of computer systems
 Conducted site and boardroom presentations to Network Administrators, Warehouse
Supervisors, owners and Sales executives
 Worked with IT professionals for small, medium and large companies
 Provided onsite and remote, in depth training, detailing functions, software and hardware
capabilities
Professional Experience
IT Coordinator
Dynamex Canada…………………………………………………………………...2014 – 2016
 Converted newly acquired company TDS in all branches of B.C. from legacy systems to
Windows 7 with my newly built images.
 Travelled to all Branches in B.C. and installed Routers, Switches, Computers, printers,
phones in all TDS locations.
 Moved Kamloops, Kelowna, Victoria, branch offices completely from tear down to their
new locations and setup all IT equipment.
 Coordinated moves with Branch personnel, Telecom companies, and all supporting
companies assisting with the logistics of the moves.
 Created images from Basic Windows image to our custom designed image.
 Imaged computers beyond help from remote access.
 Requested approvals, submitted purchase orders for all IT equipment in Canada with
various vendors in Canada and U.S.
 IT helpdesk team, Canada
E Commerce Representative
Loomis Express Canada Burnaby, British Columbia ..............................................2000 – 2012

2.  Prepared and presented technical proposals for clients.
 Resolved web application issues escalated from customer support and other departments
with a 100% success rate.
 Worked with clients to analyze computing and network needs and installed appropriate
solutions within each organization's budget.
 Streamlined acquisition of reporting requirements and specifications to disseminate
across multiple business lines and IT support teams.
 Designed, documented and executed maintenance procedures, including system
upgrades, patch management and system backups.
 Provided senior technical support to both in-house staff and user departments for all
network applications.
 Technical help desk
experience
 Strong analytical, collaborative and
communication skills
 Work well within a team
environment
 Excellence in adapting to new
challenges
 Ability to delegate
 Excellent problem solving skills
 Web content management
 Local remote systems support
 Proficiency in TCP/IP protocols
 Optimizing and performance tuning
 Hardware and software analysis and
testing
 Customer needs assessments
 MS-DOS, Microsoft Office
 Windows NT Server and Enterprise
 Windows 3.11, Windows XP,
Windows 7&8
 Real-Time Database Management
Systems, Reporting Systems
 Problem Analysis and Resolution
 Process Improvements
 Working knowledge of Routers,
Servers, Switches
Assistant Manager
Canadian Tire Automotive, Wetaskiwin, AB.
Parts Manager
Coop Implements, Coronation AB.
Partsman
Skaha Ford Penticton, BC.
Resort Manager,
Yukon, Watson Lake.
Education
 Diploma, C.D.I. College of Business and Technology – Network & Internet Support
Specialist, Surrey, B.C. – 1999 - 2001
 Diploma: Okanagan University College – Business Administration - Kelowna, B.C. –
1991 – 1996.
 Journeyman Partsman – Northern Alberta Institute of Technology – 1990

3. Military Service
 Canadian Armed Forces – Vehicle Tech 411 – Calgary AB – 1973 – 1978
 5 Field Battery Canadian Artillery Reserve – Victoria, BC – 1969 – 1973
Volunteer Work
 Meals on Wheels
 Big Brothers
 Denominational Volunteer
 Strata Counsel LMS4634
References available on request