Ayan Datta is seeking a technical support or ICT support position and has over 5 years of experience in help desk, technical support, desktop support, and IT sales. He has strong technical skills including networking, operating systems, hardware, software troubleshooting, and customer service. His objective is to provide first level technical support and convey technical solutions to customers in a clear manner.

1. AYAN DATTA
7E, 208 Hobson Heights, Hobson Street, Auckland CBD, New Zealand • +64 273869854 • ayan.datta15@gmail.com
Technical Support | Helpdesk | ICT Support & Sales
An enthusiastic and knowledgeable young IT Executive having expertise into Technical Operations, Contact Centre,
Help desk, IT Support, Desktop Support or related position with a growing organization where my technical aptitude
and problem solving ability will enhance technical support and benefit operational e iciencies. As a self-motivator I
am always looking for ways to improve myself and enjoy learning new skills and helping others.My strengths are my
people skills with the ability to liaise with all age groups, my organizational and leadership skills and natural
approach, and my ability to use my initiative and openness to change. Having experience in providing Technical
Support, file server installations, troubleshooting and technical consulting for multiple networks in an intensive
networked environment.
Troubleshooting Skills
ICT Sales & Support Work
Project Management
IT Maintenance
Network Management
New Installations
LAN & WAN Service
Data Recovery & Project Management
Managing Crisis Situation
Customer Service Skills
Contact Centre Skills
DHCP / DNS
Initiative :Identifies what needs to be done and takes action before being asked, when the situation requires it.
Relationship Management :Identifying prospective clients & generating business from existing clientele for achieving business
targets.
Professionalism : Demonstrated commercial nous; Understands customers’ needs and e icient in providing a consultative
approach.
Business Communication Skills :I gained valuable skills and experience in research methods and academic writing.
Interpersonal Skills : Able to o er a strong and natural ability to communicate with all sectors of the community, e ective
negotiation and relationship skills, strong problem solving.
Administration And Computing :I have strong organizational abilities and am capable of prioritizing and re-prioritizing tasks to
ensure deadlines are met while consistently producing a high standard of work.
Flexible :Able to adapt to different work environments, work on rosters, nights, weekends and public holidays.
Responsibility : Willing and able to take on responsibility and to complete tasks to a high standard.
Motivational :Experience in positively motivating sta , setting and making targets, keeping sta on track and achieving business
objectives.
Networks :Trained and experienced with LAN, MAN and WAN networks with core networking fundamentals
OBJECTIVE
AREAS OF EXPERTISE
KEY SKILLS

2. Providing first level technical support to customers.
Ability to convey technical solutions in a clear and concise manner.
Installing and configuring computer hardware systems and IT software.
Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
Quickly responding to customer enquiries and concerns.
Escalating unresolved problems to other support staff.
Taking ownership of problems and tracking them to a successful conclusion.
Raising & maintaining incident tickets and problem records.
Continuously reviewing performance against Service Level Agreements.
Managing domain user accounts and implementing strict password
Operating System: Windows – XP, Vista, 7, 8, Server 2008R2
Networking: LAN, WAN, Cisco routers & Switches, Sub netting, ADDS, VLANs Group Policy Objects and Active Directory
infrastructure key areas Configuring users and user accounts within Active Directory
Protocols :TCP/IP, DHCP, DNS, IPv4, IPv6, FTP
Hardware: PC assembly, troubleshooting, desktop support, upgrading PC components, servicing and maintenance of desktops,
Configuring printers and scanners, adding RAM
Having good knowledge on VoIP, Cloud and Virtualization environment Installation and configuration Microso Windows Servers
(2003, 2008, 2012).
Installation and Providing Technical Support on desktops and laptops Client operating system Microso Windows Platforms (XP,
7, 8, 10). Provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and
documenting hardware, software, and network related technical issues.
Maintain, upgrade, assemble and troubleshooting the servers, desktops hardware.
Sep 2015 - Till Now Brand Ambassador
QMS Media, Auckland, New Zealand
Plan and implement awareness creating programs to reach out to potential customers
Indulge in outreach programs to involve existing customers into the company’s offerings
Work with the sales and marketing departments to understand the company’s goals and missions
Develop marketing ideas and record and maintain client preferences
Represent company and its products and services to the media and customers in a positive manner
Apr 2013 - Jul 2014 Technical Support Engineer - Level 1
Datamatics Financial Services , India
Gathering all relevant information and providing customer centric solutions by performing initial
trial processes so that severity of each incidents or queries can be analysed.
Providing first level support for all internal IT service- desk requests
Carrying and maintaining tasks or incidents by checking, analysing and resolving di erent system
logs of high standards
Understanding and managing the technical queries faced by the clients and resolving through email
or telephone.
Nov 2013 - Apr 2014 Representative - Technical Service - Team Logistics
Concentrix, India
Providing first level support for all IT service desk requests through IBM WebSphere and Citrix.
Provide base level IT support to non-technical personnel within the business.
Coordinate with customers through email and telephone to solve existing issues.
Processed inbound and outbound technical support calls at 15% faster rate than average.
Developed highly emphatic client relationships and earned reputations for delivering
Cross trained and provided back up for other customer service representatives when needed
CORE COMPETENCIES
TECHNICAL COMPETENCIES
WORK HISTORY

3. Microsoft SQL Server 2005,2008 certification
NET Certification course (JUNE 2013- DEC 2013)- CMC LIMITED obtained A grade
- 2016 NZQA Level 8 : Post Graduate Diploma In Computer And Information Sciences
Auckland University of Technology, Auckland, New Zealand
- 2013 Bachelor Of Science In Information & Technology
Mumbai University, India
Football, Cricket, Reading
Available Upon Request
PROFESSIONAL DEVELOPMENT
ACADEMIA
HOBBIES & INTEREST
REFERENCE CHECK