The document summarizes the key points of the Consumer Protection Act of 1986 in India. It outlines who is considered a consumer, what rights consumers have, and protections from unfair trade practices, defects, and more. Standards marks like ISI, hallmark, and AG mark are explained which guarantee quality and purity of goods. Weights and measures are important tools to protect consumers from short weights.
this slid is regarding Indian consumer protection of 1986. it will be useful for students who are doing MBA PGDM and graduation in commerce and management
By spelling out the rights and remedies of the consumers in a market so far dominated by organized manufacturers and traders of goods and providers of various types of services, the Act makes buyer beware a thing of the past.
Learn what consumer awareness really is, how to shop smart and how to file complaint if, unfortunately, you have been caught in a scam or are unhappy with a purchase.
“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
1. Introduction
2. Problems Faced By Consumers
3. Evolution Of Consumer Protection Rights In India
4. Consumer Protection Act - 1986
5. Consumer
6. International Scenario
7. Rights Of A Consumer/ Objectives Of The Act
8. Complaint
9. Procedure Of Filing A Complaint
10.Forums
11. “Jago Grahak Jago” Scheme Of Govt. Of India
12. Consumer Guidance Society Of India (CGSI)
13. Statistical Data
14. Comparison Of Consumer Protection Act In India and Brazil
15. Case Studies
16. Recommendations
17. Conclusion
18. Webliography
this slid is regarding Indian consumer protection of 1986. it will be useful for students who are doing MBA PGDM and graduation in commerce and management
By spelling out the rights and remedies of the consumers in a market so far dominated by organized manufacturers and traders of goods and providers of various types of services, the Act makes buyer beware a thing of the past.
Learn what consumer awareness really is, how to shop smart and how to file complaint if, unfortunately, you have been caught in a scam or are unhappy with a purchase.
“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
1. Introduction
2. Problems Faced By Consumers
3. Evolution Of Consumer Protection Rights In India
4. Consumer Protection Act - 1986
5. Consumer
6. International Scenario
7. Rights Of A Consumer/ Objectives Of The Act
8. Complaint
9. Procedure Of Filing A Complaint
10.Forums
11. “Jago Grahak Jago” Scheme Of Govt. Of India
12. Consumer Guidance Society Of India (CGSI)
13. Statistical Data
14. Comparison Of Consumer Protection Act In India and Brazil
15. Case Studies
16. Recommendations
17. Conclusion
18. Webliography
Consumer Protection Councils & the rights of a consumerKARTHIK O
Detailed description of Consumer Protection Councils and Consumer Rights. It gives a brief idea about different levels of consumer protection councils & its objects & also gives details about the rights of a consumer.
Need for consumer protection act in an era of free competition where consumer...amit maity
Derived from two Greek words:“Monos” means single
“Poly” means seller
Monopoly is a term used by economists to refer to the situation in which there is a single seller of a product (i.e., a good or service) for which there are no close substitutes.
Monopolies exist because of barriers to entry into the market that prevents competition.
“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
Introduction
Problems Faced By Consumers
Evolution Of Consumer Protection Rights In India
Consumer Protection Act - 1986
Who is a Consumer
International Scenario
Rights Of A Consumer/ Objectives Of The Act
What is Complaint
Procedure Of Filing A Complaint
What are Forums
“Jago Grahak Jago” Scheme Of Govt. Of India
Consumer Guidance Society Of India (CGSI)
Statistical Data
Comparison Of Consumer Protection Act In India And
Brazil
Case Studies
DHARAMDAS PRITIANI VS. HDFC ERGO GENERAL INSURANCE COMPANY LTD
CHETAN PRAKASH VS. MET INSTITUTE OF COMPUTER SCIENCE
KRISHAN KUMAR BAJAJ VS. PEPSICO
Recommendations
This is a try to Minimize the long and lengthy Consumer Protection Act, 2019 of India into a short PPT. I tried to take all the key features from the Act. This Act came into force from 20th July,2020 in India
Consumer Protection Councils & the rights of a consumerKARTHIK O
Detailed description of Consumer Protection Councils and Consumer Rights. It gives a brief idea about different levels of consumer protection councils & its objects & also gives details about the rights of a consumer.
Need for consumer protection act in an era of free competition where consumer...amit maity
Derived from two Greek words:“Monos” means single
“Poly” means seller
Monopoly is a term used by economists to refer to the situation in which there is a single seller of a product (i.e., a good or service) for which there are no close substitutes.
Monopolies exist because of barriers to entry into the market that prevents competition.
“NEED FOR CONSUMER PROTECTION ACT
IN AN ERA OF FREE COMPETITION
WHERE CONSUMER IS THE KING
THEREFORE, KING NEED PROTECTION”
Introduction
Problems Faced By Consumers
Evolution Of Consumer Protection Rights In India
Consumer Protection Act - 1986
Who is a Consumer
International Scenario
Rights Of A Consumer/ Objectives Of The Act
What is Complaint
Procedure Of Filing A Complaint
What are Forums
“Jago Grahak Jago” Scheme Of Govt. Of India
Consumer Guidance Society Of India (CGSI)
Statistical Data
Comparison Of Consumer Protection Act In India And
Brazil
Case Studies
DHARAMDAS PRITIANI VS. HDFC ERGO GENERAL INSURANCE COMPANY LTD
CHETAN PRAKASH VS. MET INSTITUTE OF COMPUTER SCIENCE
KRISHAN KUMAR BAJAJ VS. PEPSICO
Recommendations
This is a try to Minimize the long and lengthy Consumer Protection Act, 2019 of India into a short PPT. I tried to take all the key features from the Act. This Act came into force from 20th July,2020 in India
Presentation on Right to Information Act 2005, Provisions are explained for easy implementation for benefit of citizens( end user) and authority who are responsible for delivery of information.
In our "Public Relations" course at SFSU my group and I analyzed Coca-Cola's problems with the CSE in 2003 and came up with an alternative to handle the situation.
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Friends, this is a ppt about Consumer Protection Act, 1986. It will help you to learn about this act in easy language and help you to know about how to file consumer complaint online and in the court (offline)
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
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Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...PaulBryant58
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Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
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Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
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India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
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3. THE LAW RELATING TO CONSUMER PROTECTION IS CONTAINED IN THE CONSUMER PROTECTION ACT, 1986. THE ACT APPLIES TO ALL GOODS & SERVICES
4. THE CONSUMER PROTECTION ACT, 1986 (ACT) Amendments Amendments in the year 1993 Amendments in the year 2002
5. WHO IS A CONSUMER??? Any person who buys or hires any goods or service is a consumer except if he uses such goods or service for commercial purpose. or if the goods/service provided is free of cost, the person shall not be considered a consumer.
6. WHO IS A CONSUMER? Two kinds of consumer under the Act Consumer of goods buys or agrees to buy goods any user of such goods Consumer of services hires or avails any services any beneficiary of such service
7. CONSUMERS' RIGHTS IN INDIA On 24 December 1986 Govt. of India enacted the Consumer Protection Act 1986 to: Ensure Rights of Consumers Provide Remedies for deceived Consumers
8. 8 Consumer Protection Act 1986 is unique in the world Exclusive courts for consumer disputes in all districts, state and national capitals. 6 consumer rights specified. Consumer Protection Councils from national to state and district levels. Covers private, public, cooperative sectors.
9. CONSUMERS NEED PROTECTION AGAINST Unfair trade practice Restrictive trade practice Defects Deficiencies
20. Consumer's Rights under the Consumer Protection Act 1986 Right to SAFETY against hazardous goods and services. Right to be INFORMED about quality, quantity, purity, standard, price. Right to CHOOSE from a variety at competitive prices. Right to BE HEARD. Right to seek REDRESSAL. Right to CONSUMER EDUCATION.
21.
22. MAKE IT CLEAR THAT ISSUE OF RECEIPT IS MANDATORY FOR ANY PURCHASE OF Rs.200 AND ABOVE.
23. IN ANY PACKAGED MATERIAL, THE MONTH & YEAR OF MANUFACTURE, NET QUANTITY or WEIGHT & M.R.P is MUST.
24. If IMPORTED, it must carry the NAME & ADDRESS OF IMPORTER WITH VALID REGISTRATION
27. 16 Procedure for Filing a Complaint Under Consumer Protection Act File in triplicate on plain paper to the District Consumer Disputes Redressal Forum where the seller has his business or residence or where the cause of action arises. File complaint within 2 years from the date of the cause of action.
28. 17 Essential Information in the Application Name and full address of complainant Name and full address of opposite party Description of goods and services Quality and quantity Price Date & proof of purchase Nature of deception Type of redressal prayed for
29. 18 Benefits No lawyer or agent is necessary for filing complaint or to make submission. If due to lawyer’s conduct consumer suffers, it is a deficiency in service open to redress. Nominal fees payable as per table below. No charges for despatching notices to opposite parties etc.
30. 19 Fees payable District Forum Value and compensation claimed - Fee Upto Rs 1 Lakh Rs 100 Rs 1 lakh & above but < Rs 5 lakh Rs 200 Rs 5 lakh & above but < Rs 10 lakh Rs 400 Rs 10 lakh & above but < Rs 20 lakh Rs 500
31. 20 Benefits Every complaint shall be heard and disposed of within 90 days (150 days in case of lab test) from the date of receipt of notice by the opposite party. No adjournment shall ordinarily be granted. If granted, reasons to be recorded.
32. 21 Redressal a Consumer May Seek Removal of defects in goods or deficiency in services. Replacement of defective goods. Refund against defective goods or deficient services. Compensation. Prohibition on sale of hazardous goods.
33. 22 For your money’s worth during any purchase: Insist on a cash memo if the price is >/= Rs.200. Insist on HALLMARK for your money’s worth in purity of gold ornaments. Check for mandatory declarations on packing (weight/quantity/best before). Don’t pay more than the MRP.
34. STANDARD MARKS AND LABELS Standardization mark is a mark or symbol given to a product, which meets certain standards with respect to the quality in terms of material used, methods of manufacturing, labeling, packaging and performance.
35. 24 Buyer Be AWARE: look for~ ISI markon baby food, mineral water, electrical and cooking gas appliances, pressure cookers, cement, steel, etc.
36. 25 ISI MARK This guarantees quality of every batch in production process (use of components, testing standard of product, in-process checks, qualified technical personnel). ISI licence is granted by the BIS for 1 year only and performance of manufacturer is monitored before renewal.
37. 26 HALLMARK for GOLD ornaments: licence granted to manufacturer on meeting IS-1417 for purity
38. 27 What is HALLMARK Jewellery is hallmarked from a BIS recognised Assaying & Hallmarking Centre (A&HC). 5 compulsory symbols make Hallmark: BIS logo. Fineness in millesimal number. Assaying & Hallmarking Centre’s mark. Year of marking (‘A’ = 2000). Logo of BIS certified jeweller/manufacturer.
39. 28 HALLMARK indicates the jewellery conforms to the marked fineness of gold content. DON’T trust Karat meter which tests only surface fineness 958 = 23 carat 916 = 22 carat 875 = 21 carat 750 = 18 carat 585 = 14 carat 375 = 9 carat
40. 29 Consumer check~ AG markon the pouch/ container for purchase of pulses, rice, wheat, flour, edible oil, ghee, butter, honey, spices etc.
41. 30 BUY ONLY FPO mark on the container or packages of processed food or agricultural produces (jam, jelly, sauce, fruit juice, pickles etc.)
42. 31 ECOMARK 1991 Every consumer product we buy has an impact on the environment. It is important to knowwhich ones have less impactto improve the quality of the environment and to encourage sustainable management of resources.
43. 32 Protecting the Consumer~ Standards of Weights & Measures Act & Rules The weighing balance The measuring rod & The calibrated container are the tools for consumer protection
44. 33 In a Shop CHECK~ Verification Certificate of ILM must be displayed prominently in all shops using weights/measures. A weighing balance not of metal and without pointer is illegal. It does not display the correct weight. Every weight has to be stamped on the reverse with the last two digits of the year (e.g. 03 for 2003) & the unit no. of the Inspector. Refuse non-standard weights like stones, iron pieces etc. and if the lead filling is missing on reverse.
45. 34 Balances and Weights Any balance and scale made of wood and using string to suspend the pans is illegal. For sale of waste paper check that the buyer’sweights are stamped up to date and he uses a metal beam scale with pointer linked by unrusted chains to metal pans. On electronic weighing instruments the verification seal is on a plate fixed to it. Weight of tray not to be included with veg/fruit bought.
46. 35 Cloth, Alcohol, Sweets When buying cloth check the measuring rod is of steelof one metre or more with the ILM 's seal at either end. Packed readymade garments must have sizes only in cms. “XXL, XL, L, M, S” etc. are illegal and do not indicate exact measurement. For dispensing alcohol, the peg measure must be of glass or brass that is well-tinned or silver-plated. Standard pegs are of 60 ml. (1 peg) and 30 ml. (1/2 peg) bearing 2003 verification seal. Sweets, including those in syrup (rossogulla, gulabjamun), must be sold by weight.
47. 36 Jewellery & Rations Jewellery and Ration Shops shall have weighing scales clearly visible and close to the consumers. Jewellery shops must use onlyclass-I or class-II balances protected from breeze, any disturbance and verified up to date. For your own protection, insist on HALLMARK gold ornaments with BIS logo & marked fineness.
48. 37 PACKAGED COMMODITIES RULESEvery package shall carry~ Name and Address of Manufacturer or Packer. Net quantity of the package (NOT gross or “weight when packed”). If sold by number, the number contained in the package.
49. 38 Every Package Shall Carry~ 4. Month and year of manufacture or pre-packing. 5. In case of food items, ‘best before’or expiry date. 6. If imported, name and address of the importer with valid registration. 7. MRP inclusive of taxes. No pre-packed commodity can be sold above the declared MRP in shops, hotels, restaurants, bars (including bottled water, soft and hard drinks).
50. 39 L.P.G. Check the weight of the cylinder with the spring balance available with the distributor or the delivery man. The net quantity is 14.2 kg while the empty cylinder weight is 15 to 17 kg. If you take delivery from the distributor’s store you pay Rs.8/- less.
51. 40 P.O.L. Fuel Stationsmust display conspicuously a verified 5 ltr. canby which you can check the quantity of the actual supply. Totaliser is mandatory for every fuel station to check accuracy of dispensing unit. The Anti-Adulteration Cell will check any complaint regarding spurious P.O.L.
52. 41 Kerosene Oil Check ILM’s verification on the measure and the bottom that should have no cut mark or dent or re-welded. Ensure measure is filled to the top hole. There should be no lather in the drum or measure. Ensure there is no wax or sponge in the measure.
53. 42 Insurance Regulatory and Development Authority It is located at: Parisrama Bhavanam 3rd Floor, BasheerbaghHyderabad 500 004. Ph: 040-55820964, 55789768 Fax:040-55823334
54. 43 Insurance Council The Insurance council comprises of members of the Life Insurance Council and General Insurance Council formed under Section 40 C of the Insurance Act, 1938. Its governing body consists of representatives of insurance companies. It issues orders of appointment of the insurance Ombudsman on the recommendations of the committee comprising of Chairman IRDA, Chairman LIC, Chairman GIC and a representative of the Central Government.
55. 44 Governing Body of Insurance Council Address and contact number:Secretary GeneralGoverning Body of Insurance CouncilJeevan Seva Annexe3rd Floor (Above MTNL)S.V. Road, Santacruz (W)Mumbai - 400 054Tel. No. : 022 - 610 6889Fax No. : 022 - 6106980, 610 6052E-mail ID: inscoun@vsnl.net
56. 45 Insurance Ombudsman The institution of Insurance Ombudsman was created by Govt of India for quick disposal of grievances of insured customers and to mitigate their problems involved in redressal of those grievances. An Insurance Ombudsman is appointed regionally to attend to complaints relating to Insurance. For West Bengal, Bihar, Jharkhand, Andaman & Nicobar Islands, Sikkim he is located at: North British Bldg. 29, N.S.Road, 3rd Flr, Kolkata-1. Ph: 22212666 / 22212669, Fax: 22212668.