2. 1. Consumer in the market
2. Consumer Movement
3. Consumer Right
4. Learning to become well-informed consumer
5. Taking the consumer Movement Forward
4. Any person who buys goods and services in
the market and uses it.
Consumers participate in the market when
they purchase goods and services that they
need.
5. Consumer exploitation in the marketplace
happens often. So, rules and regulations are
required for the protection of the consumers in
the marketplace.
The companies with huge wealth, power and
reach can manipulate the market in various
ways.
At time false information is passed on through
the media, and other sources to attract
consumers.
6. 1. High price
2. Underweight and under measurement
3. Selling substandard quality
4. Adulterated and impure product
7.
8.
9.
10. 1. Lack of correct information
2. Shortage of supply
3. Ignorance and low level of literacy
4. Lack of awareness
11. It is a peaceful and democratic movement of
consumer for self-protection against their
exploitation.
Consumer movement is also referred to as
consumerism.
12. 1. In India, the consumer movement as a social force
originated with the necessity of protecting and
promoting the interest of consumers against
unethical and unfair trade.
2. The consumer movement arose out of the
dissatisfaction of the consumers as many unfair
practices were being indulged in by the sellers.
3. Unfair trade practices, food shortage, hoarding
and black marketing, high prices, gave birth to the
consumer movement in an organized form in the
1960s.
13. 4. Till 1970s, consumer organizations were
largely engaged in writing articles and holding
exhibitions.
5. Before 80s, there was no legal system available
to the consumers to protect them from
exploitation in the market-place for a long
time.
6. This is because of more and more cases of
consumer exploitation by the private’s traders.
The activities of various consumer Forums
forced the government to enact the Consumer
Protection Act 1986, popularly known as
COPRA
14. 1. Right to safety
2. Right to
informed
3. Right to choice
4. Right to seek
redressal
15.
16. We have right to be protected against the
goods and services that are hazardous to life
and property.
Producers need to strictly follow the required
safety rules and regulations
There are many goods and services that we
purchase, require special attention to safety.
For example: pressure cookers have safety
valve which, it defective , can cause a serious
accident. The manufacturers of the safety
valve have to ensure high quality.
17.
18.
19. The consumers have the right to know about
the quality, quantity and price of goods and
services, batch number, date of manufacture,
expiry and the address of the manufacturer.
This right has been provided to the consumer
so that consumer can approach the courts if
cheated.
No producer can sell a product without
providing proper information about the
product. It is the duty of the manufacturer to
provide all information about the product of
consumer
20.
21.
22.
23. Consumers have the right to assess the
variety of goods and services at a
competitive price.
The consumers have the right to be
assured of satisfactory quality and services
at a fair price.
This right assured that shopkeeper cannot
force consumer to buy.
24.
25.
26.
27.
28.
29.
30.
31. The consumer movement in India has led to
the formation of various organizations locally
known as consumer forum or consumer
protection council.
They guide consumers on how to file cases in
the consumer court.
to represent consumers in the consumer
courts.
To create awareness among the people
32. COPRA is to protect and promote the interest
of consumer.
Under COPRA the three-tier quasi-judicial
machinery set up for redressal of consumer
disputes and its jurisdiction.
The most important feature of the Consumer
Protection Act is the provision of a three tier
system popularly known as consumer court.
33. 1. District level: Consumer Disputes Redressal
Forum.
It deals with cases upto Rs. 20 Lakh.
2. State level: State Consumer Disputes
Redressal Commission.
It deals with cases between Rs.20 lakh -1
crore.
3. National level: National Consumer Disputes
Redressal Commision.
It deals with cases claims exceeding Rs. 1
crore
34. Thus, the act has enabled us as consumers to
have the right to represent in the consumer
courts.
