The document summarizes the Consumer Protection Act of 1986 in India. It defines a consumer as any person who purchases goods or services. The key objectives of the act are to protect consumer rights, provide remedies for exploited consumers, and establish authorities to settle consumer disputes. The act established district, state, and national consumer forums to file complaints. It discusses how to file a complaint and redressal processes. Case studies provide examples of disputes handled under the act. The government also runs a "Jago Grahak Jago" awareness campaign to educate consumers on their rights.

1. Consumer Protection Act, 1986
Presented By-
Anushka Jain 46
Sahil Sethia 47
Jas Savla 48
Omkar Shanbhag 49
Rushabh Shah 50

2. Who is a consumer?
 Any person who buys any commodity
or service or is a user of such
commodity or service is known as a
consumer.
 Any person must satisfy two
conditions to claim himself as a
consumer :-
1)The service must have been
rendered to him .
2) He must have paid or promised to
pay for the same.

3. Factors Leading to Consumer
Exploitation
• Misleading techniques
• False claims such as guarantees and warranties
• Adulteration
• Black Marketing
• Hoarding

4. Consumer Protection
Act, 1986
• In order to provide for better protection of the interests of the
consumer , the Consumer Protection Bill, 1986 was introduced.
• The Consumer Protection Act ,1986 is a social welfare
legislation which was enacted as a result of widespread
consumer protection movement.

5. Objectives of the act
• Provides for promotion and protection of
the rights of consumers
• Provide remedies for deceived consumers
• Better protection against exploitation
• Make provisions for the establishment of
consumer councils and other authorities
for the settlement of consumer disputes
and for the matters connected with it

7. How to file a complaint?
On plain paper, contents of a complaint :-
• The name, description and the address of the
complainant and of the opposite party/parties
• The facts relating to complaint and when and
where it arose
• Documents in support of the allegations
contained in the complaint
• The relief, which the complaint claims
• The complaint should be signed by the
complaints or his authorized agent

8. Redressal Agencies
❑District Forum
❑State Commission
❑National Commission

9. District Forum
• Headed by retired Judge
• One woman member is compulsory
• Every member associated shall hold office for a term of years or
up to the age of 65 years whichever is earlier
• Jurisdiction shall not exceed the value of goods or services, if
any, or compensation not more than Rs 20 Lacs.

10. State Commission
• Headed by High Court Retired Judge
• Established by State Government by notification
• It shall have jurisdiction to entertain complaints where the value of
the goods or services and compensation above 20 lacs but does not
exceed Rs 1 crore and appeals against orders of district of same
state

11. • It is established by CG by notification
• It shall have jurisdiction to entertain complaints
where the value of goods or services and
compensation ,if any, the claim exceeds Rs 1 Crore
and appeals against the orders of any state
commission

12. Park Hyatt Goa Vs Rajpals
CASE STUDY 1
VS

13. Dharamdas Pritiani Vs HDFC Ergo General
Insurance Company Ltd.
CASE STUDY 2
VS

14. Chetan Prakash Vs MET Institute of
Computer Science
CASE STUDY 3
VS

15. Jago Grahak Jago Campaign
• The government has been
implementing this innovative and
intensive multimedia campaign to
create consumer awareness in the
country.
• It aimed at helping the emergence of
consumers who irrespective of age,
socio-economic class or gender.