As a consumer, we are protected against market malpractices, illegal trade practices and exploitation in various forms through six important Indian Consumer Rights. In a growing economy like our country, it isn’t unusual for us to face these abuses mostly due to aggressive competition among a multitude of products and services. To lean more visit http://www.instaremedy.com/
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Our basic rights as consumer according to COPRA. Consumer duties. General information related to it and where to seek justice in the case any of these is violated.
Our basic rights as consumer according to COPRA. Consumer duties. General information related to it and where to seek justice in the case any of these is violated.
Consumer Rights Act 2015 - Will You Be Ready?Virtual College
The Consumer Rights Act makes important changes to legislation that will affect every business that deals with consumers. These important changes, coming into effect on 1st October 2015, present a tremendous opportunity for you to review your practices and procedures.
What is consumer and their rights?
Consumer rights are a set of rights governed by the law that gives allows customers to have the necessary information about goods and services while purchasing.
The Consumer Protection Act,1986 (COPRA) was an Act by the Parliament of India elected to protect the interests of consumers in India.It was replaced by the Consumer Protection Act, 2019. It was made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected with it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986. The statute on the right was made before this COPRA act 1986.
Consumer Disputes Redressal Agencies
Main article: Consumer Court
District Consumer Disputes Redressal Commission (DCDRC): Also known as the "District Commission" established by the State Government in each district of the State. The State Governments may establish more than one District Forum in a district. It is a district-level court that deals with cases valuing up to ₹10 million (US$130,000).[2][3]
State Consumer Disputes Redressal Commission (SCDRC): Also known as the "State Commission" established by the State Government in the State. It is a state-level court that takes up cases valuing less than ₹100 million (US$1.3 million)[2][3]
National Consumer Disputes Redressal Commission (NCDRC): Established by the Central Government. It deals with matters of more than ₹100 million.[3]
Objectives of the central council
The objectives of the Central Council are to promote and protect the rights of the consumers such as:-
The right to be protected against the marketing of goods and services which are hazardous to life and property.
The right to be informed about the quality, quantity, potency, purity, standard and price of goods or services, as the case may be to protect the consumer against unfair trade practices;
The right to be assured, wherever possible, access to a variety of goods and services at competitive prices ;
The right to be heard and to be assured that consumer's interest will receive due consideration at appropriate forums;
The right to seek redressal against unfair trade practices or restrictive trade practices or unscrupulous exploitation of consumers
The right to consumer education.
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2. Consumer Rights in India
As a consumer, we are protected against market
malpractices, illegal trade practices and exploitation in
various forms through six important Indian Consumer
Rights. In a growing economy like our country, it isn’t
unusual for us to face these abuses mostly due to
aggressive competition among a multitude of products
and services. It is therefore vital for each of us to be
alert by being knowledgeable about consumer
responsibilities in India.
3. Rights of Consumers in India
• Right to safety
• The right to be protected from all
types of hazardous goods and
services
• Right to Information
• The right to be fully informed
about the performance and
quality of all goods and services
• Right to Choose
• The right to free choice of goods
and services
• Right to be Heard
• The right to be heard in all
decision-making processes
related to consumer interest
• Right to Redressal
• The right to seek redressal,
whenever consumer rights have
been infringed
• Right to Consumer Education
• The right to complete consumer
education
4. Right to Safety
This right states that the consumers have the right to
be protected against the marketing of goods and
services which are hazardous to life and property. Right
to Safety mostly comes into play in the healthcare,
pharmaceuticals, food processing and automobile
industries.
5. Right to Information
This right states that the consumer has the right to get
information about the quality, quantity, purity, standard
and price of goods or services.
6. Right of Choice
This right states that the customer is assured that there
is an access to a variety of goods and services at
competitive price.
7. Right to be Heard
This right states that the consumer has the right to be
heard and to be assured that consumer’s interest will
receive due consideration at appropriate forums.
8. Right to Seek Redressal
This right states that the consumer has the right to seek
redressal against unfair trade practices or restrictive
trade practices or unscrupulous exploitation.
9. Know Your Rights as a Consumer
To know more about Consumer Rights under the
Consumer Protection Act, visit
https://www.instaremedy.com/consumer-rights-in-india
10. InstaRemedy –At your Service Always
Zindagi Banaaye Aasaan!
To help troubled consumer at their time of
need is InstaRemedy – “An e-Commerce
platform facilitating consumer grievance
resolutions”.
InstaRemedy aims to facilitate resolution of
consumer grievances that remain
unanswered, unattended thereby building
up a better bond between customers and
brands.
11. If you have any Complaints against any Insurance
Company, then you can contact us through
• Website : www.instaremedy.com
• Call : 022-39966111
• Email : info@instaremedy.com
Zindagi Banaaye Aasaan!
InstaRemedy –At your Service Always