this set of slides will help to gain a lot of knowledge about consumer forum and here is a survey report on a consumer form of a district Dharwad, Karnataka, India.
The document summarizes the redressal agencies for consumer disputes in India. It describes the composition and jurisdiction of district forums, state commissions, and the national commission. The district forum handles claims up to Rs. 5 lakhs, state commissions handle claims from Rs. 5-20 lakhs, and the national commission handles claims over Rs. 20 lakhs. It also outlines the appeal process and powers of these consumer protection agencies.
Consumer forums were established to address consumer complaints and protect consumer rights through judicial hearings. They consist of district, state, and national consumer forums that handle cases based on the monetary value of goods/services. District forums handle cases up to 20 lakh rupees, state forums up to 1 crore rupees, and national forums over 1 crore rupees. The forums aim to maintain fair business practices and allow consumers to file grievances against businesses within 30 days if unsatisfied with a lower court's ruling.
The document summarizes the consumer dispute redressal agencies in India. It outlines three levels of agencies established under the Consumer Protection Act of 1986 to handle consumer complaints - district forums established by state governments, state commissions established by state governments, and a national commission established by the central government. It provides details on the jurisdiction and authority of each agency to entertain consumer complaints regarding defective goods or deficient services based on the value of claims. The document also describes the composition, procedures to file and hear complaints, and rights to appeal orders at each level of the consumer dispute redressal system in India.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objective of providing speedy redressal to consumer disputes. It defines who constitutes a consumer and outlines the various rights of consumers. It also describes the three-tier structure of the redressal agencies consisting of district forums, state commissions and a national commission to hear consumer complaints. Finally, it presents three case studies where the redressal agencies ruled in favor of the consumers.
This document outlines the key provisions of the Consumer Protection Act 1986 in India. It begins with learning outcomes and objectives of understanding consumer rights and protections. It then defines important terms like consumer, goods, services, defects, and deficiencies. It describes the rights of consumers as well as instances of consumer exploitation.
The document discusses the salient features of the CPA 1986, including its applicability across public and private sectors. It establishes a three-tier grievance redressal system at the district, state, and national levels. Finally, it provides details on who can file a complaint and the jurisdiction and appeal process for the District Forum, State Commission, and National Commission.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objectives of the act, which are to protect consumer interests and safeguard their rights. It also defines important terms like "consumer", "complaint", and "complainant". It describes the composition and jurisdiction of consumer disputes redressal agencies at the district, state and national levels. It provides examples of consumer complaints filed and redressal orders issued by consumer forums against companies for unfair trade practices and deficiency in services.
The document summarizes key aspects of the Consumer Protection Act 1986 in India. It defines terms like consumer, consumer dispute, complainant, defect, services, goods. It describes the redressal agencies established under the Act at district, state and national levels for resolving consumer disputes. These include their jurisdiction, composition, and tenure. It also outlines the procedures for filing complaints and describes penalties and remedies available under the Act.
The document summarizes the redressal agencies for consumer disputes in India. It describes the composition and jurisdiction of district forums, state commissions, and the national commission. The district forum handles claims up to Rs. 5 lakhs, state commissions handle claims from Rs. 5-20 lakhs, and the national commission handles claims over Rs. 20 lakhs. It also outlines the appeal process and powers of these consumer protection agencies.
Consumer forums were established to address consumer complaints and protect consumer rights through judicial hearings. They consist of district, state, and national consumer forums that handle cases based on the monetary value of goods/services. District forums handle cases up to 20 lakh rupees, state forums up to 1 crore rupees, and national forums over 1 crore rupees. The forums aim to maintain fair business practices and allow consumers to file grievances against businesses within 30 days if unsatisfied with a lower court's ruling.
The document summarizes the consumer dispute redressal agencies in India. It outlines three levels of agencies established under the Consumer Protection Act of 1986 to handle consumer complaints - district forums established by state governments, state commissions established by state governments, and a national commission established by the central government. It provides details on the jurisdiction and authority of each agency to entertain consumer complaints regarding defective goods or deficient services based on the value of claims. The document also describes the composition, procedures to file and hear complaints, and rights to appeal orders at each level of the consumer dispute redressal system in India.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objective of providing speedy redressal to consumer disputes. It defines who constitutes a consumer and outlines the various rights of consumers. It also describes the three-tier structure of the redressal agencies consisting of district forums, state commissions and a national commission to hear consumer complaints. Finally, it presents three case studies where the redressal agencies ruled in favor of the consumers.
This document outlines the key provisions of the Consumer Protection Act 1986 in India. It begins with learning outcomes and objectives of understanding consumer rights and protections. It then defines important terms like consumer, goods, services, defects, and deficiencies. It describes the rights of consumers as well as instances of consumer exploitation.
The document discusses the salient features of the CPA 1986, including its applicability across public and private sectors. It establishes a three-tier grievance redressal system at the district, state, and national levels. Finally, it provides details on who can file a complaint and the jurisdiction and appeal process for the District Forum, State Commission, and National Commission.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objectives of the act, which are to protect consumer interests and safeguard their rights. It also defines important terms like "consumer", "complaint", and "complainant". It describes the composition and jurisdiction of consumer disputes redressal agencies at the district, state and national levels. It provides examples of consumer complaints filed and redressal orders issued by consumer forums against companies for unfair trade practices and deficiency in services.
The document summarizes key aspects of the Consumer Protection Act 1986 in India. It defines terms like consumer, consumer dispute, complainant, defect, services, goods. It describes the redressal agencies established under the Act at district, state and national levels for resolving consumer disputes. These include their jurisdiction, composition, and tenure. It also outlines the procedures for filing complaints and describes penalties and remedies available under the Act.
The Consumer Protection Act was passed in 1986 to protect consumer interests in India. It established consumer councils at the central, state, and district levels to promote consumer awareness and education. The Act also set up consumer courts at the national, state, and district levels to provide effective redressal of consumer grievances against defective goods or deficient services in a speedy and inexpensive manner. The provisions of the Act aim to safeguard consumers from unfair trade practices and exploitation.
Presentation on Consumer protection act newsatya pal
The Consumer Protection Act was passed in 1986 to protect consumer interests from unscrupulous business practices. It establishes a three-tier system for resolving consumer disputes - district forums for disputes under 20 lakh rupees, state commissions for 20 lakh to 1 crore disputes, and the national commission for over 1 crore disputes. The act defines key terms like 'consumer' and provides remedies like replacement, refunds, and compensation. Consumer organizations play an important role in educating people about their rights under the act.
A PRESENTATION ON COMPETITION ACT, 2002 WITH RECENT AMENDEMENTS. PRESENTED BY MADHUSUDAN NARAYA, STUDENT OF MBA AT NATIONAL INSTITUTE OF TECHNOLOGY, DUGAPUR, WEST BENGAL.
THIS TOPIC IS NECESSARY FOR MARKETING PEOPLE AND THE SLIDE CONTAINS THE CASES ALSO !!
The Consumer Protection Act, 2019 has been enacted for the purpose of providing timely and effective administration and settlement of consumer disputes and related matters.
This document provides an overview of industrial disputes and methods for their settlement under the Industrial Disputes Act of 1947 in India. It defines an industrial dispute and outlines the objectives of the Act, which include providing machinery for peaceful dispute resolution and promoting collective bargaining. Common causes of disputes are then listed, such as demands for higher wages or better working conditions. The main methods for dispute settlement discussed are conciliation, arbitration, and adjudication. Conciliation involves a neutral conciliation officer helping parties reach an agreement, while arbitration and adjudication involve a binding third-party judgment. The document explains the roles and processes involved in each method.
The Competition Commission of India (CCI) is responsible for enforcing competition laws and preventing anti-competitive practices. It was established in 2003 and became fully functional in 2009. The CCI comprises a chairperson and 2-6 members appointed by the central government. Its duties include eliminating anti-competitive practices, promoting competition, protecting consumer interests, and encouraging efficient delivery of goods and services. The CCI has powers to regulate its procedures and seek expert assistance. It establishes benches led by the chairperson or members to handle cases. In a notable case, the CCI imposed a large penalty on the BCCI for unfair practices related to IPL team ownership.
Reference of industrial disputes for settlement - Settlement
machinery for Industrial Disputes, Conciliation Officer, Board of
Conciliation, Court of Enquiry, Labour Court, Industrial Tribunal
and National Tribunal and Arbitration, their composition, powers,
and duties,
Companies Act - Companies Act, 1956 - Features - Types of Companies Act under the Act - Introduction of Companies act 2013 - Structural Comparison - Objectives of the Act - Meaning and Features of the Company - Monitoring and Regulatory Authorities - SFIO - NCLT - Challenges of Companies act 2013 - Provisions of Company Act 2013 -
The document discusses the role of consumer protection councils in India and consumer rights. It describes consumers as individuals who purchase goods or services. It outlines the Consumer Protection Act of 1986 which established consumer councils at the central, state, and district levels to protect consumer interests and settle disputes. The objectives of the councils are to promote consumer rights such as the right to safety, right to information, right to choose, right to be heard, right to satisfaction of basic needs, right to redressal, and right to consumer education. Examples of each right are provided.
The document discusses two cases of consumer rights violations. In the first case, a consumer used cosmetics and found the products' claims to be untrue, violating their rights to safety and information. The manufacturer refused to address these issues. In the second case, a consumer purchased defective goods but the manufacturer denied responsibility. The document emphasizes that consumers have the rights to be heard and seek redressal when issues arise. It provides solutions like removing hazardous goods, replacing them, and returning the purchase price.
OBJECTIVE
Import of all kinds of goods and on the export of goods on certain situations attracts customs duty. The Customs Act,1962 contains provisions which govern the levy of customs duty. In this webinar, we shall understand the provisions for levy of customs duty and exemptions from customs duty.
The document discusses the legal duties and rights of bailees and bailors. It defines a bailee as a person responsible for safely returning property to the owner according to the contract terms, and a bailor as the owner who places their property in the care of the bailee. The key duties of a bailee are to take reasonable care of the goods, act according to the bailment contract, keep the goods separate, not deny the bailor's title, return the goods on time and in the proper condition, and only use the goods as intended. The rights of a bailee include compensation for known and unknown faults in the goods, reimbursement for ordinary and extraordinary expenses, indemnification,
The document discusses the Consumer Protection Act in India. It defines a consumer as an individual who uses goods or services rather than for resale. The Act was passed in 1986 to protect consumers from unscrupulous business practices and provide a grievance redressal mechanism. It established consumer protection councils at various levels and a three-tier quasi-judicial system to handle consumer complaints where District Forums have jurisdiction up to 20 lakhs, State Commissions up to 1 crore, and National Commission above 1 crore. The rights and responsibilities of consumers are also outlined.
This is a try to Minimize the long and lengthy Consumer Protection Act, 2019 of India into a short PPT. I tried to take all the key features from the Act. This Act came into force from 20th July,2020 in India
This document provides an overview of key concepts from the Indian Partnership Act of 1932. It defines a partnership as the relation between persons who have agreed to share the profits of a business carried on by all or any of them acting for all. It outlines the types of partnerships like partnership at will with no duration, particular partnership for a specific venture, and partnership for a fixed term. It also defines classes of partners such as actual, dormant, nominal, and partner by estoppel. The document discusses the formation, dissolution, and relations of partners according to the Act.
The document discusses consumer protection laws and mechanisms in India, focusing on the Consumer Protection Act of 1986. It outlines the various consumer rights and forums established under the act for dispute redressal at the district, state, and national levels. It also summarizes the complaint filing process and highlights some unique achievements of the state of West Bengal in strengthening consumer protection.
The Payment of Wages Act regulates the payment of wages to workers in certain industries. It requires wages to be paid regularly and prohibits unauthorized deductions. The Act defines wages and applies to factories, railways, and other establishments. It specifies rules for fixing wage periods, timely payment of wages including upon termination, and permissible deductions such as for fines and loans. Employers must maintain registers with details of workers, work, wages paid, and deductions made. The Act aims to ensure proper and prompt payment of wages to workers.
1. The document defines key terms related to contracts such as agreement, consideration, promise, consensus, offer, acceptance and revocation. It also outlines the essential elements of a valid contract including offer and acceptance, lawful consideration, capacity to contract, free consent and legality of object.
2. The types of contracts are discussed such as void, voidable, illegal, unenforceable, express, implied, quasi, executed, executory, unilateral and bilateral. The formation of contracts including offer, acceptance, revocation and lapse of offer are also summarized.
3. The document elaborates on important concepts like capacity to contract, consideration, privity of contract, coercion, undue influence and consent
A tort is a civil wrong
That (wrong) is based a breach of a duty imposed by law
Which (breach) gives rise to a (personal) civil right of action for for a remedy not exclusive to another area of law.
The document summarizes information about district consumer forums in India. It discusses the history and establishment of district forums, their composition and jurisdiction. It also outlines the procedures for filing a complaint, the case flow process, and provides sample questions about district forums. District forums have jurisdiction over cases where the value is less than 20 lakhs and aim to provide speedy and inexpensive redressal of consumer grievances at the district level.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objectives of protecting consumer rights and interests through establishing councils at the district, state, and central levels. It defines who constitutes a consumer and their rights. It also describes the process for filing complaints related to defective goods or deficient services and having them addressed by the appropriate consumer disputes redressal agencies at the district, state, and national levels.
The Consumer Protection Act was passed in 1986 to protect consumer interests in India. It established consumer councils at the central, state, and district levels to promote consumer awareness and education. The Act also set up consumer courts at the national, state, and district levels to provide effective redressal of consumer grievances against defective goods or deficient services in a speedy and inexpensive manner. The provisions of the Act aim to safeguard consumers from unfair trade practices and exploitation.
Presentation on Consumer protection act newsatya pal
The Consumer Protection Act was passed in 1986 to protect consumer interests from unscrupulous business practices. It establishes a three-tier system for resolving consumer disputes - district forums for disputes under 20 lakh rupees, state commissions for 20 lakh to 1 crore disputes, and the national commission for over 1 crore disputes. The act defines key terms like 'consumer' and provides remedies like replacement, refunds, and compensation. Consumer organizations play an important role in educating people about their rights under the act.
A PRESENTATION ON COMPETITION ACT, 2002 WITH RECENT AMENDEMENTS. PRESENTED BY MADHUSUDAN NARAYA, STUDENT OF MBA AT NATIONAL INSTITUTE OF TECHNOLOGY, DUGAPUR, WEST BENGAL.
THIS TOPIC IS NECESSARY FOR MARKETING PEOPLE AND THE SLIDE CONTAINS THE CASES ALSO !!
The Consumer Protection Act, 2019 has been enacted for the purpose of providing timely and effective administration and settlement of consumer disputes and related matters.
This document provides an overview of industrial disputes and methods for their settlement under the Industrial Disputes Act of 1947 in India. It defines an industrial dispute and outlines the objectives of the Act, which include providing machinery for peaceful dispute resolution and promoting collective bargaining. Common causes of disputes are then listed, such as demands for higher wages or better working conditions. The main methods for dispute settlement discussed are conciliation, arbitration, and adjudication. Conciliation involves a neutral conciliation officer helping parties reach an agreement, while arbitration and adjudication involve a binding third-party judgment. The document explains the roles and processes involved in each method.
The Competition Commission of India (CCI) is responsible for enforcing competition laws and preventing anti-competitive practices. It was established in 2003 and became fully functional in 2009. The CCI comprises a chairperson and 2-6 members appointed by the central government. Its duties include eliminating anti-competitive practices, promoting competition, protecting consumer interests, and encouraging efficient delivery of goods and services. The CCI has powers to regulate its procedures and seek expert assistance. It establishes benches led by the chairperson or members to handle cases. In a notable case, the CCI imposed a large penalty on the BCCI for unfair practices related to IPL team ownership.
Reference of industrial disputes for settlement - Settlement
machinery for Industrial Disputes, Conciliation Officer, Board of
Conciliation, Court of Enquiry, Labour Court, Industrial Tribunal
and National Tribunal and Arbitration, their composition, powers,
and duties,
Companies Act - Companies Act, 1956 - Features - Types of Companies Act under the Act - Introduction of Companies act 2013 - Structural Comparison - Objectives of the Act - Meaning and Features of the Company - Monitoring and Regulatory Authorities - SFIO - NCLT - Challenges of Companies act 2013 - Provisions of Company Act 2013 -
The document discusses the role of consumer protection councils in India and consumer rights. It describes consumers as individuals who purchase goods or services. It outlines the Consumer Protection Act of 1986 which established consumer councils at the central, state, and district levels to protect consumer interests and settle disputes. The objectives of the councils are to promote consumer rights such as the right to safety, right to information, right to choose, right to be heard, right to satisfaction of basic needs, right to redressal, and right to consumer education. Examples of each right are provided.
The document discusses two cases of consumer rights violations. In the first case, a consumer used cosmetics and found the products' claims to be untrue, violating their rights to safety and information. The manufacturer refused to address these issues. In the second case, a consumer purchased defective goods but the manufacturer denied responsibility. The document emphasizes that consumers have the rights to be heard and seek redressal when issues arise. It provides solutions like removing hazardous goods, replacing them, and returning the purchase price.
OBJECTIVE
Import of all kinds of goods and on the export of goods on certain situations attracts customs duty. The Customs Act,1962 contains provisions which govern the levy of customs duty. In this webinar, we shall understand the provisions for levy of customs duty and exemptions from customs duty.
The document discusses the legal duties and rights of bailees and bailors. It defines a bailee as a person responsible for safely returning property to the owner according to the contract terms, and a bailor as the owner who places their property in the care of the bailee. The key duties of a bailee are to take reasonable care of the goods, act according to the bailment contract, keep the goods separate, not deny the bailor's title, return the goods on time and in the proper condition, and only use the goods as intended. The rights of a bailee include compensation for known and unknown faults in the goods, reimbursement for ordinary and extraordinary expenses, indemnification,
The document discusses the Consumer Protection Act in India. It defines a consumer as an individual who uses goods or services rather than for resale. The Act was passed in 1986 to protect consumers from unscrupulous business practices and provide a grievance redressal mechanism. It established consumer protection councils at various levels and a three-tier quasi-judicial system to handle consumer complaints where District Forums have jurisdiction up to 20 lakhs, State Commissions up to 1 crore, and National Commission above 1 crore. The rights and responsibilities of consumers are also outlined.
This is a try to Minimize the long and lengthy Consumer Protection Act, 2019 of India into a short PPT. I tried to take all the key features from the Act. This Act came into force from 20th July,2020 in India
This document provides an overview of key concepts from the Indian Partnership Act of 1932. It defines a partnership as the relation between persons who have agreed to share the profits of a business carried on by all or any of them acting for all. It outlines the types of partnerships like partnership at will with no duration, particular partnership for a specific venture, and partnership for a fixed term. It also defines classes of partners such as actual, dormant, nominal, and partner by estoppel. The document discusses the formation, dissolution, and relations of partners according to the Act.
The document discusses consumer protection laws and mechanisms in India, focusing on the Consumer Protection Act of 1986. It outlines the various consumer rights and forums established under the act for dispute redressal at the district, state, and national levels. It also summarizes the complaint filing process and highlights some unique achievements of the state of West Bengal in strengthening consumer protection.
The Payment of Wages Act regulates the payment of wages to workers in certain industries. It requires wages to be paid regularly and prohibits unauthorized deductions. The Act defines wages and applies to factories, railways, and other establishments. It specifies rules for fixing wage periods, timely payment of wages including upon termination, and permissible deductions such as for fines and loans. Employers must maintain registers with details of workers, work, wages paid, and deductions made. The Act aims to ensure proper and prompt payment of wages to workers.
1. The document defines key terms related to contracts such as agreement, consideration, promise, consensus, offer, acceptance and revocation. It also outlines the essential elements of a valid contract including offer and acceptance, lawful consideration, capacity to contract, free consent and legality of object.
2. The types of contracts are discussed such as void, voidable, illegal, unenforceable, express, implied, quasi, executed, executory, unilateral and bilateral. The formation of contracts including offer, acceptance, revocation and lapse of offer are also summarized.
3. The document elaborates on important concepts like capacity to contract, consideration, privity of contract, coercion, undue influence and consent
A tort is a civil wrong
That (wrong) is based a breach of a duty imposed by law
Which (breach) gives rise to a (personal) civil right of action for for a remedy not exclusive to another area of law.
The document summarizes information about district consumer forums in India. It discusses the history and establishment of district forums, their composition and jurisdiction. It also outlines the procedures for filing a complaint, the case flow process, and provides sample questions about district forums. District forums have jurisdiction over cases where the value is less than 20 lakhs and aim to provide speedy and inexpensive redressal of consumer grievances at the district level.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It outlines the objectives of protecting consumer rights and interests through establishing councils at the district, state, and central levels. It defines who constitutes a consumer and their rights. It also describes the process for filing complaints related to defective goods or deficient services and having them addressed by the appropriate consumer disputes redressal agencies at the district, state, and national levels.
The document discusses the Consumer Protection Act of 1986 in India. It was established to provide simpler, quicker, and cheaper remedies to consumers compared to ordinary civil courts. The Act created Consumer Disputes Redressal forums at the district, state, and national levels to hear consumer complaint cases. It defines consumers of goods and services and outlines consumers' rights. The document also describes the complaint process under the Act and possible redressal orders.
The document discusses the Consumer Protection Act of 1986 in India, which aims to protect consumer interests through establishing consumer councils at the district, state, and national levels to address consumer grievances. It defines key terms like "consumer" and "consumerism" and outlines the rights of consumers, redressal agencies under the Act, and provisions regarding complaints about defective goods and services.
An Act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.
Akosha.com is online consumer forum which help consumers to resolve their complaints.
The document summarizes the key aspects of the Consumer Protection Act 1986 in India. It was enacted to provide simpler, quicker and cheaper remedies to consumer grievances compared to civil courts. The Act established Consumer Dispute Redressal Forums at district, state and national levels to hear complaints. It defines a consumer and covers goods and services. The remedies under the Act include replacement, refunds, compensation. Non-compliance of forum orders can lead to fines or imprisonment.
The Consumer Protection Bill, 1986 seeks to provide for better protection of the interests of consumers and for the purpose, to make provision for the establishment of Consumer councils and other authorities for the settlement of consumer disputes and for matter connected therewith. (f) right to consumer education.
The document summarizes India's three-tier consumer grievance redressal mechanism. [1] At the lowest level are District Forums for matters involving claims below Rs. 20 lakhs. [2] State Commissions handle claims between Rs. 20 lakhs to 1 crore. [3] The National Commission in New Delhi addresses claims over 1 crore or reviews lower court orders. Voluntary organizations educate consumers on rights and file complaints regarding defective goods, services, or unfair trade practices.
This document provides information about the Consumer Protection Act of 1986 in India. It was enacted to provide simpler and quicker redressal for consumer grievances. The act established consumer dispute redressal agencies at the district, state, and national levels to hear complaints. Key rights established for consumers include the right to protection from unsafe goods/services, the right to information about products, and the right to seek redress against unfair practices. The document outlines the composition and jurisdiction of district forums for filing complaints.
The Consumer Protection Act, 1986 was enacted to provide a simpler and quicker access to redressal of consumer grievances. The Act for the first time introduced the concept of 'consumer' and conferred express additional rights on him.
The Consumer Protection Act 1986 was enacted to protect consumer interests and provide effective redressal of consumer grievances. It aims to set up consumer protection councils at district, state, and national levels and provides a 3-tier quasi-judicial machinery for speedy and inexpensive resolution of consumer disputes. The District Forum has jurisdiction over cases involving claims up to Rs. 20 lakh, State Commissions handle claims from Rs. 20 lakh to Rs. 1 crore, and the National Commission addresses claims over Rs. 1 crore. The Act defines consumers and their various rights and outlines the powers of the redressal agencies.
The document provides an overview of consumer protection laws in India. It discusses the key aspects of the Consumer Protection Act 1986 such as who qualifies as a consumer, the objectives of the act, and the three-tier quasi-judicial system for consumer dispute redressal at the district, state, and national levels. It also outlines the rights and responsibilities of consumers, common consumer exploitation issues, and ways to raise complaints including appropriate forums and limitation periods. Overall, the document aims to educate readers about consumer rights and the legal framework for protecting consumers in India.
The document discusses the Consumer Protection Act of 1986 in India, which was enacted to protect consumer interests and establish consumer councils. It covers definitions of key terms, rights of consumers, the structure of consumer dispute resolution bodies at the district, state, and national levels, and penalties for non-compliance. The act applies to goods and services and allows consumers to file complaints regarding defective products, poor services, or unfair trade practices.
The document discusses the Consumer Protection Act of 1986 in India. It was introduced to protect consumers from exploitation by businesses as India opened its economy in the 1980s and 1990s. The Act established a three-tier quasi-judicial system of District Forums, State Commissions, and a National Commission to address consumer complaints. It defined a consumer, outlined consumer rights and responsibilities, and explained the process for filing complaints. Remedies under the Act include replacements, refunds, discontinuing unfair practices, and more. The Act also created Consumer Protection Councils at central, state, and district levels to promote consumer interests.
The document discusses consumer dispute redressal agencies in India. There are three levels of consumer dispute redressal agencies: district forums, state commissions, and a national commission. District forums handle cases up to 20 lakh rupees, state commissions handle cases from 20 lakh rupees to 1 crore rupees, and the national commission handles cases exceeding 1 crore rupees. The agencies are meant to provide remedies for consumers who have suffered losses from defective products or services.
The Consumer Protection Act 1986 provides protections for consumer rights in India. It established forums for consumer dispute resolution at the district, state, and national levels. The act gives consumers the rights to safety, be informed, choose, be heard, seek redressal, and receive consumer education. It allows complaints to be filed by individual consumers, consumer organizations, or the government. The act has been amended over time to strengthen protections and resolve disputes through district forums, state commissions, and a national commission. It also established consumer protection councils at each administrative level to support its objectives.
The Consumer Protection Act 1986 provides protections for consumer rights in India. It established forums for consumer dispute resolution at the district, state, and national levels. The act gives consumers the rights to safety, be informed, choose, be heard, seek redressal, and receive consumer education. It allows complaints to be filed by individual consumers, consumer organizations, or the government. The act has been amended over time to strengthen protections and resolve disputes through district forums, state commissions, and a national commission. It also established consumer protection councils at each administrative level to support its objectives.
CPA act provides different clauses and provisions to protect the well defined interests of consumers.
This PPT defines various terms and concepts used in the act, and also the governing bodies as defined in CPA 1986.
The document summarizes key aspects of the Consumer Protection Act 1986 in India, including the establishment of consumer protection councils at the national, state, and district levels. It also describes the composition and jurisdiction of the National Commission, State Commissions, and District Forums, which were established to protect consumer rights and resolve disputes. Remedies available under the act include replacing defective goods, providing compensation, withdrawing unsafe goods, and imposing penalties for unfair trade practices. The document also briefly summarizes a Supreme Court case regarding a doctor practicing allopathy without qualification.
Similar to consumer protection and consumer forum (20)
Lecture slide titled Fraud Risk Mitigation, Webinar Lecture Delivered at the Society for West African Internal Audit Practitioners (SWAIAP) on Wednesday, November 8, 2023.
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Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby...Donc Test
Solution Manual For Financial Accounting, 8th Canadian Edition 2024, by Libby, Hodge, Verified Chapters 1 - 13, Complete Newest Version Solution Manual For Financial Accounting, 8th Canadian Edition by Libby, Hodge, Verified Chapters 1 - 13, Complete Newest Version Solution Manual For Financial Accounting 8th Canadian Edition Pdf Chapters Download Stuvia Solution Manual For Financial Accounting 8th Canadian Edition Ebook Download Stuvia Solution Manual For Financial Accounting 8th Canadian Edition Pdf Solution Manual For Financial Accounting 8th Canadian Edition Pdf Download Stuvia Financial Accounting 8th Canadian Edition Pdf Chapters Download Stuvia Financial Accounting 8th Canadian Edition Ebook Download Stuvia Financial Accounting 8th Canadian Edition Pdf Financial Accounting 8th Canadian Edition Pdf Download Stuvia
Abhay Bhutada Leads Poonawalla Fincorp To Record Low NPA And Unprecedented Gr...Vighnesh Shashtri
Under the leadership of Abhay Bhutada, Poonawalla Fincorp has achieved record-low Non-Performing Assets (NPA) and witnessed unprecedented growth. Bhutada's strategic vision and effective management have significantly enhanced the company's financial health, showcasing a robust performance in the financial sector. This achievement underscores the company's resilience and ability to thrive in a competitive market, setting a new benchmark for operational excellence in the industry.
Financial Assets: Debit vs Equity Securities.pptxWrito-Finance
financial assets represent claim for future benefit or cash. Financial assets are formed by establishing contracts between participants. These financial assets are used for collection of huge amounts of money for business purposes.
Two major Types: Debt Securities and Equity Securities.
Debt Securities are Also known as fixed-income securities or instruments. The type of assets is formed by establishing contracts between investor and issuer of the asset.
• The first type of Debit securities is BONDS. Bonds are issued by corporations and government (both local and national government).
• The second important type of Debit security is NOTES. Apart from similarities associated with notes and bonds, notes have shorter term maturity.
• The 3rd important type of Debit security is TRESURY BILLS. These securities have short-term ranging from three months, six months, and one year. Issuer of such securities are governments.
• Above discussed debit securities are mostly issued by governments and corporations. CERTIFICATE OF DEPOSITS CDs are issued by Banks and Financial Institutions. Risk factor associated with CDs gets reduced when issued by reputable institutions or Banks.
Following are the risk attached with debt securities: Credit risk, interest rate risk and currency risk
There are no fixed maturity dates in such securities, and asset’s value is determined by company’s performance. There are two major types of equity securities: common stock and preferred stock.
Common Stock: These are simple equity securities and bear no complexities which the preferred stock bears. Holders of such securities or instrument have the voting rights when it comes to select the company’s board of director or the business decisions to be made.
Preferred Stock: Preferred stocks are sometime referred to as hybrid securities, because it contains elements of both debit security and equity security. Preferred stock confers ownership rights to security holder that is why it is equity instrument
<a href="https://www.writofinance.com/equity-securities-features-types-risk/" >Equity securities </a> as a whole is used for capital funding for companies. Companies have multiple expenses to cover. Potential growth of company is required in competitive market. So, these securities are used for capital generation, and then uses it for company’s growth.
Concluding remarks
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2. What is a Consumer Forum?
• It is a Non-Government organization which
spreads awareness among common
people,
help consumer to file case in court,
represent individual in court and help to
get justice to one who is exploited.
3. What is Consumer court?
• It is a Government organization which has
3 level :- district , state and national level
court. And it does not guides consumers
but only provides decisions.
4. The importance or functions of
consumer forums
(i) They guide consumers on how to file cases in the
consumer court.
(ii) On many occasions, they also represent individual
consumers in the consumer courts.
(iii) These voluntary organisations also receive financial
support from the government for creating awareness
among the people.
(iv) It works for the protection of the consumer rights.
(v) It imparts knowledge about consumer rights by
writing articles and getting it published in newspaper
5. 1. To promote and protect the rights of
consumers
2. To be established Consumer Protection
Council at the Central and State level
3. To provide speedy and simple redressal to
consumer disputes by establishing consumer
courts This Act may be called the Consumer
Protection Act, 1986. It extends to the whole of
India except the State of Jammu and Kashmir
Objectives:
6.
7.
8. History
• The Consumer Protection Act, 1986 is one of the benevolent
social legislation intended to protect the large body of
consumers from exploitation.
• To provide cheap, speedy and simple redressal to consumer
disputes, quasi-judicial machinery is set up at each
• District, State and National levels called District Forums,
State Consumer Disputes Redressal Commission and National
Consumer Disputes Redressal Commission respectively.
• At present, there are 610 District Forums, 35 State
Commissions with apex body as a National Consumer
Disputes Redressal Commission (NCDRC) having its office
at Janpath Bhawan, A Wing, 5th Floor, Janpath, New Delhi.
9. Establishment of ConsumerEstablishment of Consumer
Disputes Redressal AgenciesDisputes Redressal Agencies
• The Agencies are set up under the Consumer
Protection Act 1986 at District, State and
National level to provide simple and
inexpensive quick redressal against
consumer complaints, where a Consumer can
file complaint in the consumer court against
any defective goods purchased or deficient
service rendered including restrictive/ unfair
trade practice adopted by any trader/person
within two years from the date on which
cause of action arose
10.
A Consumer Disputes Redressal Forum to be known
as the "District Forum" established by the State
Government in each district. This consumer court
deal with complaints where the value of the goods
or services and compensation, if any, claimed is less
than twenty lakhs.
The Agencies are as follows:
District Forum
11. State Commission
• A Consumer Disputes Redressal Commission to be
known as the "State Commission" established by
the State Government; This consumer court deals
with complaints where where the value of the
goods or services and compensation, if any,
claimed exceeds rupees twenty lakhs but does
not exceed rupees one crore.
12. National Consumer Commission
• A National Consumer
Disputes Redressal Commission established by
the Central Government ,which deals with
complaints where the value of the goods or
services and compensation, if any, claimed
exceeds rupees one crore.
14. Establishment of Dharwad District
Consumer Disputes Redressal Forum
The Dharwad District Consumer Forum was
established as per the government order
dated 8/11/1991 and started working
from 16/12/1991.
The Main Objective of this Forum is to protect
the large body of consumers from exploitation
and to provide cheap, speedy and
simple redressal to consumer disputes.
16. Composition of the District Forum
District Forum shall consist of :
1. Hon’able President-1
2. Hon’able Members-2
3. Asst. Registrar cum Asst. Administrative Officer-1
4. Sheristedar-1
5. First Division Assistant-1
6. Second Division Assistant-1
7. Stenographers-2
8. Peon -3
17. Composition of the District
Forum
• Hon’able President: The Hon’able President of the District
Forum will sit in the Court Hall along with Hon’able Members
and dispose the original complaint .The President shall
exercise the financial powers also.
• Hon’able Members: The Hon’able Members of the District
Forum, one of whom shall be a woman, will sit in the court
Hall along with Hon’able President and dispose the original
complaint.
• Asst. Registrar cum Asst. Administrative Officer: The
Assistant Registrar cum Assistant Administrative Officer is to
discharge the duties of drawing and disbursing officer.
He/She has to carry out the directions issued by
the Hon’able President as well as the District Forum Bench.
18. Composition of the District
Forum
• Sheristedar : Sheristedar is nothing but Manager of the
Office. The Sheristedar shall discharge the work of overall
supervision, accounts, filing, disposal, preparing
statements, paybills and other work entrusted by
the Hon’able President and Assistant Registrar cum
Assistant Administrative Officer.
• First Division Assistant : The First Division Assistant shall
discharge the duties of the Bench Clerk, Pending Clerk
and any other work entrusted by the District Forum.
• Second Division Assistant : The Second Division Assistant
shall discharge the duties of Inward and Outward
,indexing of disposed files, record keeper, librarian and
any other work entrusted by the Hon’able President of the
District Forum.
19. Composition of the District
Forum
• Stenographers : The Stenographers shall discharge the
duties of taking the dictation of judgments at court hall and
chambers of the Hon’able President
and Hon’ableMembers. Transcription work through
computer, recording deposition at court hall through
computer and any other work entrusted by the District
Forum.
• Peon: One Peon is attached to the Hon’able President of
the District Forum and Court Hall. One Peon is attached to
the Office of the District Forum. One Peon is to do the work
of night watchman.
20. Jurisdiction of the District Forum
• The District Forum shall have jurisdiction to entertain
complaints where the value of the goods or services and the
compensation, if any, claimed ''does not exceed
rupees twenty lakhs.
• A complaint shall be filed in a District Forum, where the
opposite party/parties, actually and voluntarily resides or
carries business or has a branch office or personally works
for gain are within the local limits.
• The cause of action, partly or wholly is within the
jurisdiction.
21. Procedure for filing a compliant
• Engagement of Lawyer is not compulsory, the complainant
can himself/herself or through a representative represent
his/her case.
• A Complaint is to be filed within two years from the date
on which cause of action arose.
• A compliant filed before the District Forum shall be
accompanied by appropriate fee as specified in the below
table, paid in the form of demand draft drawn
on Nationalized Bank ,drawn in favour of
The President , District Consumer Forum, Dharwad
23. Procedure for filing a compliant
• A Compliant should be filed in four sets along
with the copies of documents if any to be
produced and copies depending on the number of
opposite parties are required to be filed..
• A Compliant shall clearly contain particulars of
dispute and the relief claimed and shall also be
accompanied by copies of such documents as are
necessary to provide the claim made in the
compliant.
24. A compliant filed in the District Forum is numbered by the
Registrar.
The hearing date will be given after 7 days from the date of
filing.
On the date of hearing, the parties should appear before the
District Forum.
Daily cause list will be prepared and displayed in court hall,
which consist of next date of hearing and the particular stage for
which the case has been posted.
If the Complainant/Authorized agent fails to appear, the District
Forum may in its discretion either dismiss the compliant for
default or decide it on merit.
Case Flow Procedure once it is filed in District
Consumer Forum
25. If the Opposite party/Authorized agent fails to
appear, the District Forum may decide the
compliant Ex-parte.
The Compliant shall be decided as far as
possible within ninety days from the date of
notice received by the opposite party.
The Order of the District Forum shall be signed
and dated by the President and Members of the
District Forum, the certified copy shall be
communicated to the parties free of charge for
the 1st
time only .
Case Flow Procedure once it is filed in
District Consumer Forum
26. If in case a party requires an extra copy, it shall
be issued to him/her duly certified by the Registry
on payment of Rs.20/- irrespective of number of
pages.
If consumer is not satisfied with the verdict from
the District Consumer Court, consumer can appeal
in the State Consumer
Disputes Redressal Commission within a period of
30 days from the date of order in District Forum.
Case Flow Procedure once it is filed
in District Consumer Forum
27. Particulars of office
• Working Hours
10.00 a.m. to 5.30 p.m. from Monday to Saturday
• Holidays
All State Government Holidays and Second Saturday of
every month.