consumer protection act 2019 ppt.

2. CONSUMER
PROTECTION

5. Consumer Protection Act, 2019 is a law to
protect the interests of the consumers. This Act
provides safety to consumers regarding defective
products, dissatisfactory services, and unfair trade
practices.

7. Basis
Consumer Protection Act
1986
Consumer Protection Act
2019
Jurisdiction
The jurisdiction under
Consumer Protection Act 1986
was District Forum (up to ₹20
Lakhs), State Commission (₹20
Lakhs to ₹1 Crore), and
National Commission (above ₹1
Crore).
The jurisdiction under
Consumer Protection Act 2019
is District Commission (up to ₹1
Crore), State Commission (₹1
Crore to ₹10 Crore), and
National Commission (₹10
Crore and above).
Regulator
During this Act, no such
provision was there.
Under this Act, a Central
government protection
authority is to be formed.
MRP/Purchase Price
Under this Act, MRP was a
criterion for deciding the
jurisdiction.
Under this Act, the discounted
price or actual purchase price is
used to decide jurisdiction.

8. Composition of State
Commission
Under Consumer
Protection Act 1986, the
State Commission was
composed of one president
and two other members.
Under Consumer
Protection Act 2019, the
State Commission is
composed of one president
and four other members.
E-Commerce
Under this Act, there was
no mention of E-
Commerce.
Under this Act, every
provision applicable to the
direct seller is also
applicable to the E-
Commerce seller.

12. CONSUMER
According to consumer protection act a
consumer is:
a. One who buys goods or heirs services for
some value.
b. Any user of such goods or beneficiary of
services with approval of the buyer.
Consumer is the king of the market.
c. Anyone who uses the goods bought or
services hired for earning livelihood by
self- employment.

13. Consumer Protection
Consumer protection refers to
protection of consumers from
unscrupulous exploitative and
unfair trade practices of
manufactures, traders, sellers and
service providers.
It includes rights, responsibility
and various remedies to
consumers.

14. Importance of consumer protection from the point of
view of consumers.
1. consumer ignorance
2. unorganized consumers
3. widespread exploitation of consumers

15. Importance of consumer protection from
the point of view of business:
1. Long –term interest of business.
2. Business uses societies resources.
3. Social responsibility.
4. Moral justification.
5. Government intervention.

16. Rights of consumer:
The consumer protection Act 2019 confers the
following six rights to consumer with view to
empowering them to fight against any unscrupulous
exploitation and unfair trade practices.

24. HOME ASSIGNMENT:
1. who is a consumer?
2. State any one difference between goods and services?
3. What do you mean by consumer protection?
4. What are the various consumer rights according to consumer protection act 2019?
5. What are the responsibilities of a consumer?