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BY- SURYAKUMAR THANGARASU(14 MBA 1073)
VINAYAK BANAKAR(14 MBA 1107)
CONSUMER BEHAVIOUR
ASSIGNMENT NO-1
LADDERING- DOMINOS PIZZA
LADDERING???
• Laddering is a qualitative marketing research technique, which seeks to
understand why people buy and use products and services.
• Based on the means end theory, there is hierarchical organization
between the consumer perception and knowledge and it contains the
following parameter.
1. Attributes
2. Consequences
3. Value
QUESTIONNAIRE
• What feature do you like the most in dominos?
• What does the feature or attribute do?
• What is important about that feature?
• In what way it benefits you?
• What does the benefit do for you?
• Personally why is that benefit so important?
• How frequent you visit this place?
• How many years you are visiting dominos?
• Why opted for dominos? Will the person accompanying you will have impact on choosing
dominos?
• Will you switch to another restaurant if the same taste and ambience is provided?
• Have you tasted similar products outside dominos?
HIERARCHIAL MAPING FOR RESPONDANT 1 - Akilan
Values
• Lazy and sophisticated
• Satisfaction
Consequences
• Saves Wallet and time
• Frequent visit (once in a week)
• Food available even late night
Attributes
• Taste
• Low price and Quick Delivery
• Extended working time compared to others
HIERARCHIAL MAPING FOR RESPONDANT 2 - Nitish
Values
• Self Esteem
• Pleasure
Consequences
• Frequent Visit (once in a week)
• Music and Entertainment
• Having a chat / Relaxation
Attributes
• Closely located
• Variety
• Service and Ambience
HIERARCHIAL MAPING FOR RESPONDANT 3 – Prabal &
Aditya
Values
•True Friendship
•Pleasure and Happiness
Consequences
•Frequent Visit (above 4 times a week)
•Having a chat / Relaxation
•Quality
•Impress others
Attributes
•Closely located
•Variety and taste
•Hygienic
•Foreign sounding
HIERARCHIAL MAPING FOR RESPONDANT 4 – Hari
Values
• Accomplishment
• Self Esteem
Consequences
• Frequent Visit(Once in a week)
• Better flavor and tasting
• Special treat - Premium
Attributes
• Taste - Organo Sizzling taste especially
• Ambience
• Uniqueness in pizza
HIERARCHIAL MAPING FOR RESPONDANT 5 – Shobit
Values
• Feeling relaxed
• Family
Consequences
• Regular visitor
• Excitement
Attributes
• Kids Friendly
• Many branches available
• Low price
CONSOLIDATED HIERARCHIAL MAPING
Values
Consequences
Attributes
Consumer Behavior: Marketing Analysis - Laddering Technique

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Consumer Behavior: Marketing Analysis - Laddering Technique

  • 1. BY- SURYAKUMAR THANGARASU(14 MBA 1073) VINAYAK BANAKAR(14 MBA 1107) CONSUMER BEHAVIOUR ASSIGNMENT NO-1 LADDERING- DOMINOS PIZZA
  • 2. LADDERING??? • Laddering is a qualitative marketing research technique, which seeks to understand why people buy and use products and services. • Based on the means end theory, there is hierarchical organization between the consumer perception and knowledge and it contains the following parameter. 1. Attributes 2. Consequences 3. Value
  • 3. QUESTIONNAIRE • What feature do you like the most in dominos? • What does the feature or attribute do? • What is important about that feature? • In what way it benefits you? • What does the benefit do for you? • Personally why is that benefit so important? • How frequent you visit this place? • How many years you are visiting dominos? • Why opted for dominos? Will the person accompanying you will have impact on choosing dominos? • Will you switch to another restaurant if the same taste and ambience is provided? • Have you tasted similar products outside dominos?
  • 4. HIERARCHIAL MAPING FOR RESPONDANT 1 - Akilan Values • Lazy and sophisticated • Satisfaction Consequences • Saves Wallet and time • Frequent visit (once in a week) • Food available even late night Attributes • Taste • Low price and Quick Delivery • Extended working time compared to others
  • 5. HIERARCHIAL MAPING FOR RESPONDANT 2 - Nitish Values • Self Esteem • Pleasure Consequences • Frequent Visit (once in a week) • Music and Entertainment • Having a chat / Relaxation Attributes • Closely located • Variety • Service and Ambience
  • 6. HIERARCHIAL MAPING FOR RESPONDANT 3 – Prabal & Aditya Values •True Friendship •Pleasure and Happiness Consequences •Frequent Visit (above 4 times a week) •Having a chat / Relaxation •Quality •Impress others Attributes •Closely located •Variety and taste •Hygienic •Foreign sounding
  • 7. HIERARCHIAL MAPING FOR RESPONDANT 4 – Hari Values • Accomplishment • Self Esteem Consequences • Frequent Visit(Once in a week) • Better flavor and tasting • Special treat - Premium Attributes • Taste - Organo Sizzling taste especially • Ambience • Uniqueness in pizza
  • 8. HIERARCHIAL MAPING FOR RESPONDANT 5 – Shobit Values • Feeling relaxed • Family Consequences • Regular visitor • Excitement Attributes • Kids Friendly • Many branches available • Low price