Marc Loveday has over 20 years of experience in sales and customer service roles across various industries including tax resolution, debt relief, student loans, precious metals investment, and home improvement. He has consistently been in the top 10-20% of sales representatives and has a proven track record of exceeding quotas and goals. His strengths include relationship building, overcoming objections, providing excellent customer service, and achieving high enrollments and retention rates.

1. SUMMARY
ACCOMPLISHMENTS
UNIQUE ATTRIBUTES BELOW:
MARC LOVEDAY
10220-A. Warner Ave, Fountain Valley, CA 92708 | C: (714) 483-9731 | marc.loveday@yahoo.com
I am looking to commit long term with a company that I can grow with, continually
improve in all aspects as I always strive to become better. I have a work ethic like no
other and I can prove my sales production into top 10% & 20% previous employment. As
previous employers will verify, I am typically one of the first to come and one of the last
to leave. It believe in bringing a positive attitude and strong focus to work and leave
home at home.
Most memorable Accomplishment in my career was in Tax
Resolution. Business owner with large family gone bust owed the
IRS over 2 million dollars in back taxes, living in fear of family
becoming homeless. Roni Deutch Law Office reduced the debt
to 100k through an OIC.​ Family was back together and on their
feet within months thereafter.
Debt Resolution Industry - Monthly Enrollments average
between $500k to a Million dollars in debt.
Assist trainees & team members with questions and "shadowing".
Resolved 100% of customer service issues "myself" to minimize
cancellation rate.
Diligently completed all assigned tasks, working overtime as
needed.
Created rebuttals for our team to develop additional
enrollments, as a result breaking monthly quotas.
Second voice prospects (on the fence) resulting in retention may
have missed.
All previous Industries - Reduced number of complaints by turning
negatives into positives reducing retention.
Consistently maintained top 10 to 20% in sales in all positions held.
Can share sales reports upon request.
Will always strive to become one of the Highest R.O.I. for my
Firm.
Investment Industries - Managed accredited investor Portfolio's
worth up to $1M (recommending minimum of 25% be moved to
IRA or Numismatic precious metals) while working at Goldline
International.

2. EXPERIENCE
Savvy negotiator
Strong relationship building
skills.
Exceptional customer
service and retention.
Exceptional listening skills
Effective team player
Empathy allows more
effective closing.
Money motivated
Coachable and trainable
Eager to Learn all aspects of
the Industry.
Thrives under pressure and
quick to rebuttal objection.
General quota not adequate
until I reach prospect
objection
Graduate sales boot camp
Brian Tracy.
Willing to come early and
stay late.
11/2015 to 07/2016 Sales Consultant
Americor Funding － Irvine, CA
(800) 959-2360 - Greg Goldshall
Inbound leads / Intake officer.
Explain "Unarguable Facts" vs. "Benefits of Program".
Pull credit report Terms needed to achieve Prospect goals.
Enroll customer via DocuSign explain risk through legal language.
12/2014 to 10/2015 Sales Consultant
Student Loan Help Center － Laguna Hills, CA
(949) 637-9552 – Phillip Ramos
Qualify prospect needs through empathy.
Overcome objections close the sale.
Send docusign disclose risk and legal language.
Track and monitor personal sales opportunities through pipeline
management.
Quick to respond to concerns after the enrollment minimizing
cancellations.
01/2012 to 05/2013 Sales Consultant
Optima Tax Relief － Santa Ana, CA
(800) 563-0734 – David King
Inbound lead conversion (high quota).
Consistently met and exceeded expectations for productivity
and accuracy levels.
Broke 2 in my 1st month.
Enrolled most units Inbound leads & enrolled most units from
"Community disposition") Two-Step close.
Conducted Investigation (1st inquiry); Present Higher dollar
amount for Resolution (2nd appointment).
Qualify prospect needs through empathy (emotional sale
requires listening).

3. Overcome objections close the sale.
Schedule and monitor case and communicate IRS file.
Provide a high level and long term relationship of service to
family.
03/2010 to 11/2011 Sales Consultant
Americor Financial － Irvine, CA
(800) 536-2209 – Adam Gockel
Gathered all relevant information/document pertinent to
processing prospective client application for services offered.
Qualify prospect & present program options with credibility.
Addressed customer questions and concerns regarding
products/services offered.
Overcome objections building relationships of trust to
cancellation rate..
10/2004 to 01/2010 Recruiting Trainer and Manager
Cornerstone America - Health/Life Insurance － Encino, Ca
(323) 376-9090 – Steven Pato
Manage a team of 6.
Hire new Sales consultants.
Develop presentations internet marketing.
Present Life agent opportunity to prospects.
07/2003 to 08/2004 Account Execustive
Goldline Intl. -Precious Metals Investment － Santa Monica, Ca
(800) 827-4653 – Robert Fazzio
Converted Investor inquiries to sales.
Schedule Delivery of precious metals to client.
Follow up via relationship building, after Metals were delivered
to offer additional purchase additional gold (reload).
Work pipeline of Investors until they requested "Do not call".
Provided excellent customer service and generated continuous
sales productivity.
Received company Employee Performance Award after
maintaining record sales achieved growth 10 months in a row.
Position 1, 2 or 3 of 50 sales consultants.
Rewarded 1 ounce Gold Coin monthly as a reward for highest
production of new accounts lowest retention during those
months.
04/2001 to 06/2003 Sales Consultant
National Business Equipment – Copy Machines － Carlsbad, Ca
(760) 522-4240 – Craig Owens
Inbound leads, training and presentations.
Created and handled marketing ads.

4. EDUCATION
Closed sales, handled customer service, demo and delivery of
copy machine.
Aggressive pipeline follow ups requesting referrals. Relationship
building important.
04/1999 to 03/2001 Sales Consultant
Law Office of Ronnie Deutch – Tax Law Firm － Sacramento, CA
(916) 443-0274 - Russell Deutch
Inbound inquiries and converted them into enrollment while
walking through the legal process up to a year of service each
account.
Screened, qualified and processed orders.
Accurately maintained client file allocated to the legal
department.
Managed a portfolio of unlimited accounts, generating average
25 enrollments monthly averaging $3,500 per sale.
Stay in touch with Client to achieve referrals and maximize
retention.
01/1997 to 03/1999 Sales & Service Consultant
Rod Johnson Heating & Air - Home Improvement Marla Johnson －
Sacramento, Ca
(209) 931-4100 – Marla Johnson
Developed a network of clients for the company thru
prospecting and marketing.
Create Leads via home shows and "Mixers" while achieving
brand recognition.
Generate leads through drawings and telephone book ads.
Visit home owner in person, measure entire home, windows and
HVAC system.
Collect down payment before job started and collect payment
when job completed.
Monitored installation to insure installation aligned with my
presentation.
Surpassed company R.O.I. and monthly quota's.
Theatre Arts
Santa Monica Community College (1991-1992) － Santa Monica, CA,
USA
Studied Acting and set building.